Provides support functions for assigned agencies; Facilitates the installation of cabling and services; Reviews, evaluates, and approves work order requests; Analyzes and prioritizes agency requirements and designs, implements, and programs software changes accordingly; Responds to customer service requests; Evaluates systems problems, performs diagnostics on suspected problems, and recommends or implements solutions; Assists the help desk in problem determination and solution; Oversees network/telecommunications projects related to new construction, agency relocations, and similar actions; Coordinates activities with planners, engineers, vendors, and agency management; Reviews time frames and cost estimates of requirements and alternatives; Schedules vendors and appropriate staff; Evaluates projects for cost effectiveness and current and future usability; Assists in the planning of distributed local area networks; Administers local area networks; Plans and implements system security; Installs, configures; Establishes backup and recovery procedures; Installs, repairs, configures, maintains, troubleshoots, and upgrades PCs, LANs, and related equipment and software; Performs site inspections to ensure adequate cabling, power and facilities; Evaluates capacity, availability, and performance of existing facilities; Evaluates the need for and implements migration from one network operating system to another. Performs day-to-day network administration; Installs and configures PCs and component parts; Configures for network operation and proper communication; Installs software; Maintains system files, databases, and related programs; Maintains network security; Assures proper operation and maintenance of hardware and software; Troubleshoots problems; Develops and provides training for users; Assesses agency business needs and recommends solutions; Maintains system records and documentation; Develops, schedules, and provides training for users; Provides technical assistance and resources to other staff as needed.