Scarborough, ME3 days ago
GSA responsibilities include monitoring daily bookings and ensure assigned rooms are prepared prior to check-in, overseeing check-in and check-out procedures, including reservations and financial transactions, promptly address guest requests, actively listen to and resolve complaints, ensure special guests receive personalized services, inform guests of hotel amenities and services, appraise performance and produce regular reports, and more. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller requests, and clearly taking, dating, distributing or filing notes as needed.