Responsibilities include having a broad understanding of Graduate School and GLC policies, services and amenities; providing excellent customer service to students, faculty, staff, and other guests who visit the Graduate School, answering questions and making informed and accurate referrals within and outside of the Graduate School as needed; responding to email inquiries; creating content for and updating the digital signage screens in the GLC; assisting with events from concept to completion. Bachelor's degree or equivalent level of experience/training; proven ability to quickly learn and communicate policies and procedures; excellent communication, customer service, and interpersonal skills; proven ability in handling confidential information; proven ability to cultivate positive working relationships, foster teamwork, and support collaboration; proficiency in working with computer software such as Microsoft Office Suite, PowerPoint, and Outlook.