Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation* Create a place of welcoming and belonging for our Guests and Team Members* Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance; ability to delegate tasks accordingly and follow up to ensure completion* Engage and lead company initiatives* Oversee fresh food production to ensure food safety requirements are always met and par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste* Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values.* Contributes to setting work priorities and direction, supporting the team in achieving goals and objectives* Demonstrates a positive and approachable presence, even during stressful situations* Recognizes positive performance, celebrates team achievements, and addresses poor performance* Provides feedback effectively and with empathy* Collaborates with GM to deliver high-quality Guest service* Fosters team camaraderie, collaboration, and cohesion* Proactively identifies potential issues and works with GM to take action to avoid workplace disruptions* Uses "active listening" to understand viewpoints of others.