Own The Guest Journey: Handle a high volume of inbound and outbound calls with a guest-centric mindset - making every interaction simple, transparent, and exceptionalDrive Service Retention: Proactively schedule service appointments and fill the shop - re-engaging guests who haven't returned and keeping them in the Asbury familyFull-Cycle Ownership Support: Re-activate lost guests, follow up on missed appointments, declined services, and upcoming maintenance - delivering Clicklane-level convenience by phoneExecute With Operational Excellence: Hit and exceed daily and monthly KPIs for calls, contacts, and appointments setBuild Trust For Life: Build relationships in English & Spanish, creating exceptional experiences that reflect our Polaris - putting guest experience firstOne Team, One Compass: Partner directly with Service Advisors, Fixed Ops leadership, and Management to maximize retention, loyalty, and shop productivity. WHAT WE WANT - Powered By DRIVEFluent English & Spanish- RequiredConfident, energetic, and empathetic phone personalityCompetitive attitude with a passion to WIN and serveStrong listening skills - you hear what the guest needs, not just what they sayExcellent follow-up habits and accountability - you own your resultsComfortable in a fast-paced, high-volume, goal-driven environmentA true guest advocate with a service mindset - integrity in every conversationExperience is a plus but not required - we'll train the right person:BDC, Call Center, Sales, Hospitality, Customer Service, or Retail experience strongly preferredAutomotive Fixed Ops experience is a huge bonus.