Assist with accepting guest reservations in person and via phone * Ensure office supplies are sufficiently stocked and prepare supply orders as needed * Assist with planning and coordinating guest and resident relations events and activities within the resort * Assist with the preparation of marketing materials * Make collection calls for site rental payments as directed; submit bad debt files to collections * Process resident move-ins and move-outs * Complete and maintain resort records, reports, and files * Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner * Obtain approvals on prospective resident applications; track all approvals and denials * Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications * Review and code invoices and other payables & submit to manager approval * Other duties as assigned * Check guests in and out for their reservations * Greet and establish rapport with guests, current and prospective residents * Field resort comments, suggestions, and complaints to resort leadership * Maintain petty cash fund Requirements * High School Diploma or GED (Required) * 2 years in administrative experience (Required) * 6 months in previous experience using property management and/or reservation systems (Preferred) * 6 months in hotel or resort front desk experience (Preferred) * Strong customer service skills * Excellent telephone skills * Good problem solving skills * Professional appearance * Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner * Must have a valid driver's license PERKS & BENEFITS At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential) * Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential) * Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential) * Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential) * Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.