OTHER

FEED

UNKNOWN

By anticipating needs and delivering personalized service, the Front Desk Agent helps create memorable experiences that encourage guests to return again and again. Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.

<p>At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.</p><p>Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.</p><h1><strong>Why this job matters</strong></h1><p>The Guest Service Agent is the welcoming face of the hotel, creating a positive first impression and ensuring every guest feels valued and cared for. This role provides friendly, professional, and attentive service while managing check-ins, check-outs, reservations, concierge requests, and guest inquiries. By anticipating needs and delivering personalized service, the Front Desk Agent helps create memorable experiences that encourage guests to return again and again.</p><h1><strong>What you bring to the table</strong></h1><ul><li>Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.</li><li>Register arriving guests, assigns rooms, issues keys, and coordinates guest services with warmth and professionalism.</li><li>Update guest accounts accurately to reflect all recurring and incidental charges.</li><li>Maintain a neat, organized, and welcoming appearance of the front desk at all times.</li><li>Resolve guest concerns, complaints, or suggestions-or refers them to management when appropriate-to ensure superior guest service.</li><li>Input guest information into the Check Cashing System accurately and efficiently.</li><li>Represent the resort positively and professionally, both in person and over the telephone.</li><li>Coordinate with the Front Office Supervisor to manage VIP arrivals and special requests.</li><li>Collaborate with Mill Club Hosts and the Player Development Manager to ensure VIP guest bookings are accurate and seamless.</li><li>Know daily rates and future reservations to provide timely and accurate information to guests.</li><li>Use sales techniques to upsell services and close the reservation process when appropriate.</li><li>Complete all required paperwork as designated by the department.</li><li>Greet guests warmly, listens actively, and responds to their needs with care and attentiveness.</li><li>Provide guests with information about the property, promotions, programs, events, and benefits.</li><li>Utilize the V1 system to extract data for required information and reporting.</li><li>Maintain the security and confidentiality of all files, records, and guest information.</li><li>Uphold the highest standards of courtesy, professionalism, and discretion when communicating about or with preferred guests.</li><li>Offer alternatives or solutions to guests to enhance their experience whenever appropriate.</li><li>Adhere to all regulatory, departmental, and company policies ethically and consistently meet performance standards.</li><li>Anticipate guest needs and provide service proactively before requests are made.</li><li>Assist in coordinating and executing special events and Mill Club promotions to create memorable guest experiences.</li><li>Deliver personalized service to Mill Club guests to foster loyalty and satisfaction.</li><li>Actively participate as a team member by offering input, volunteering, and engaging in departmental projects, committees, and task forces.</li><li>Stay informed about all property events, initiatives, products, and services relevant to Mill Club guests.</li><li>Consistently demonstrate our service standards in every guest interaction, whether in person or over the phone.</li><li>Follow proper phone protocols and property transfer procedures to ensure professional communication and guest satisfaction.</li><li>Assist in inter-departmental training to support team growth and operational excellence.</li><li>Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)</li></ul><h1><strong>Must-haves, nice-to-haves, and maybe some bonus points</strong></h1><ul><li>Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.</li><li>High School graduate or GED preferred.</li><li>Previous hotel related experience desirable. Prefer front desk and/or two (2) years customer service experience.</li><li>Above average writing and proof-reading experience required.</li><li>Excellent phone voice; must possess a pleasant and easily comprehensive voice. Ability to communicate in a professional and poised manner, using crisp, clear and concise language.</li><li>Computer experience essential, including all Windows applications. Previous hotel reservation experience is a plus.</li><li>Good administrative organization skills required. Ability to work with large volumes of detail deadlines and pressure situations. </li><li>Ability to work without supervision and to organize and track multiple projects and large amounts of detail necessary. </li><li>Knowledge of the Mill Club Program and comping criteria a plus.</li><li>Candidate should be multi-task oriented, have strong time management skills, organizational skills, and excellent customer service skills.</li><li>Must be able to maintain strict confidentiality relative to financial data, casino procedures, company, promotions, policies, and guest information. </li><li>Able to read, write, speak and understand English; </li><li>Ability to work in a highly structured and measured environment with a fast pace of work.</li><li>Ability to memorize data concerning various events, promotions, and services.</li><li>Ability to maintain a high level of quality and accuracy in performance.</li><li>Possess the ability to convey denials or confront an issue without causing guest to become defensive or alienated.</li><li>Comfortable communicating clearly and positively with both guests and teammates.</li></ul><h1><strong>Physical stuff to know</strong></h1><p>We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.  You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll stand for extended periods, and frequently walk, and use your hands to finger, handle or feel objects, tools or controls. Ability to talk or hear, and stoop, kneel, crouch or crawl. Occasionally sit. It is important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke.  This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.</p><p> </p><p>Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.</p><br/><br/><b><i>Job Posted by ApplicantPro</i></b><i></i><br/>

Ko-Kwel Casino Resort Coos Bay

Guest Services Agent

Casinos

Communication Skills

Computer Skills

Corporate Policies

Customer Support/Service

English Language

Gaming

High School Diploma

Hospitality and Tourism

Hotel Reservation

Microsoft Windows Operating System

Multitasking

Office Management

Organizational Skills

Project Tracking

Promotional Programs

Regulations

Sales

Service Delivery

Team Player

Time Management

Up-Selling

Talent Acquisition

Serving as a friendly connector between Guests, Hosts, Marketing, and the Players Club, this role supports the heartbeat of the casino floor-anticipating needs, coordinating VIP arrangements, and ensuring every interaction feels seamless, welcoming, and worthy of our most loyal guests. Provides administrative and guest service support to Executive Hosts, Casino Hosts, the Ko-Kwel Rewards Club Supervisor, and the Executive Marketing Manager, assisting with projects across Ko-Kwel Casino Resort as assigned.

<p>At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.</p><p>Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.</p><h1><strong>Why this job matters</strong></h1><p>The VIP Services Representative plays a key role in creating memorable, personalized experiences for our valued players. Serving as a friendly connector between Guests, Hosts, Marketing, and the Players Club, this role supports the heartbeat of the casino floor-anticipating needs, coordinating VIP arrangements, and ensuring every interaction feels seamless, welcoming, and worthy of our most loyal guests. From the first call to the final farewell, this position helps turn great service into lasting relationships.</p><h1><strong>What you bring to the table</strong></h1><ul><li>Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.</li><li>Provides administrative and guest service support to Executive Hosts, Casino Hosts, the Ko-Kwel Rewards Club Supervisor, and the Executive Marketing Manager, assisting with projects across Ko-Kwel Casino Resort as assigned.</li><li>Supports daily operations through participation in department meetings and collaboration with Marketing and Players Club leadership.</li><li>Serves as a primary point of contact for VIP guests through high-volume telemarketing, inbound calls, and in-person engagement on the casino floor, consistently delivering warm, professional service.</li><li>Coordinates and processes VIP reservations including hotel accommodations, events, shows, dining, golf, excursions, and other guest arrangements.</li><li>Works closely with the Host team and internal departments to coordinate VIP arrivals, special requests, and personalized experiences.</li><li>Uses sales and service techniques to upsell offerings and confidently close reservations while enhancing the guest experience.</li><li>Promotes the Ko-Kwel Rewards Program, fostering strong guest relationships and encouraging continued engagement and loyalty.</li><li>Keeps marketing materials current and ensures accurate distribution of promotions, events, and direct mail offers throughout the property.</li><li>Drafts and responds to guest and internal correspondence with professionalism, discretion, and attention to detail.</li><li>Cross-trains in the Ko-Kwel Rewards Club and Promotions to provide coverage and support as needed.</li><li>Utilizes player-rating software, hotel systems, and departmental tools to manage guest data, determine comp eligibility, and support event invitations and room assignments in accordance with policy.</li><li>Maintains accurate records, logs, player notes, inventories, and required departmental documentation.</li><li>Provides clear, engaging public announcements when required and is comfortable speaking on a microphone in a public setting.</li><li>Anticipates guest needs, offering proactive service and personalized solutions whenever possible.</li><li>Maintains confidentiality and security of all guest information, records, and financial details.</li><li>Represents Ko-Kwel Casino Resort positively and professionally at all times, both in person and over the phone.</li><li>Stays knowledgeable about property events, promotions, programs, and services to better assist and inform guests.</li><li>Adheres to all regulatory, departmental, and company policies while upholding the highest standards of ethics, courtesy, and hospitality.</li><li>Consistently meets departmental performance standards and embraces a service-driven, team-oriented approach.</li><li>Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)</li></ul><h1><strong>Must-haves, nice-to-haves, and maybe some bonus points</strong></h1><ul><li>Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.</li><li>Must be able to type well, excellent phone voice, computer experience essential, including all Windows applications. </li><li>Must be 21 years of age or older.</li><li>HS Diploma or GED. Preferred gaming and or minimum of one (1) year customer service experience.</li><li>Knowledge of the Ko-Kwel Rewards Club programs, and processes including comping criteria is a plus.</li><li>Understanding of Player Tracking CRM software.</li><li>Must have excellent writing and proof-reading skills. </li><li>Good administrative organization skills required. Ability to work with large volumes of detail deadlines and pressure situations. </li><li>Ability to work without supervision and to organize and track multiple projects and large amounts of detail is necessary. </li><li>Candidate should be multi-task oriented, have strong time management skills, organizational skills, and excellent customer service skills.</li><li>Must be able to maintain strict confidentiality relative to financial data, casino procedures, company, promotions, policies, and guest information. </li><li>Able to read, write, speak and understand English; </li><li>Must be able to work in a fast-paced environment while maintaining a low level of stress.</li><li>Ability to memorize and recall data concerning various events, promotions, and services.</li><li>Maintain a high level of quality and accuracy in their performance.</li><li>Communicate in a professional and poised manner, using crisp, clear and concise language.</li><li>Possess the ability to convey denials or confront an issue without causing guest to become defensive or alienated.</li><li>Ability to walk the gaming floor and interact with players to resolve questions or needs.</li><li>Comfortable communicating clearly and positively with both guests and teammates.</li></ul><h1><strong>Physical stuff to know</strong></h1><p>We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.  You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll stand for extended periods, and frequently walk, and use your hands to finger, handle or feel objects, tools or controls. Occasionally sit. Must be able to lift 20 pounds with occasional lifting of more than 35 pounds, assisted. The position requires the ability to process information using computer methods and technology, at times for more than 50% of the work time. Must be able to move chairs, tables and event props as necessary. It is important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.</p><p> </p><p>Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.</p><br/><br/><b><i>Job Posted by ApplicantPro</i></b><i></i><br/>

VIP Services Representative

Administrative Skills

Customer Relationship Management (CRM) Systems

Data Management

Detail Oriented

Direct Mail

Inbound Telemarketing

Information/Data Security (InfoSec)

Leadership

Lift/Move 20 Pounds

Lift/Move 35 Pounds

Marketing

Operational Support

Operations

Process Management

Professional Services

Writing Skills

Our EVS team has the satisfaction of not only making our space welcoming but also have the rewarding experience of providing the great guest service that keep our guests feeling welcome and wanting to come back. We are looking for Environmental Service (EVS) Technicians with your eye and attention to detail to create the clean, attractive and safe environment that Ko-Kwel Casino Resort is known for.

<p>At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.</p><p>Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.</p><p><strong>Seeking Environmental Services (EVS) Technician - Casino Custodian</strong></p><p>Are you the host/hostess whose house sparkles when you have guests over? Were you complimented on how clean and dust free your base boards were last Thanksgiving? </p><p>We are looking for Environmental Service (EVS) Technicians with your eye and attention to detail to create the clean, attractive and safe environment that Ko-Kwel Casino Resort is known for. Our EVS team has the satisfaction of not only making our space welcoming but also have the rewarding experience of providing the great guest service that keep our guests feeling welcome and wanting to come back.</p><p>EVS Technicians perform general cleaning and minor maintenance duties. For each shift EVS Technicians have assigned areas with specific duties. Main duties include:</p><ul><li>Cleaning slot floor area including machines and chairs.</li><li>Sweeping, mopping, vacuuming, and waxing floors.</li><li>Cleaning and restocking restrooms.</li><li>Trash removal.</li></ul><div>Must be 21 to work in the EVS Department. </div><div>Consistent work history preferred.</div><div>Graveyard Shift Availability Preferred. Hiring for both Full Time and Part Time Positions.</div><div> </div><div><p>Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.</p></div><br/><br/><b><i>Job Posted by ApplicantPro</i></b><i></i><br/>

Environmental Services (EVS) Technician - Casino Custodian

Housekeeping/Cleaning

Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee. By keeping the action moving, welcoming players of all levels, and delivering service with personality and professionalism, you help transform every hand into a memorable moment.

<p>At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.</p><p>Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.</p><h1><strong>Why this job matters</strong></h1><p>This is lively dual position. Table Games Dealers are at the heart of the casino floor-you set the stage for excitement, fairness, and fun. Guests come for the games, but they stay for the experience you create. By keeping the action moving, welcoming players of all levels, and delivering service with personality and professionalism, you help transform every hand into a memorable moment. In short, you don't just deal the cards-you deal the <em>fun</em>. As a Pit Supervisor, you're the energy behind the action on the casino floor. You'll keep the games flowing, support your dealers, and ensure every guest enjoys a safe, fair, and exciting gaming experience. With your leadership and eye for detail, you'll balance operational integrity with world-class guest service-all while keeping the pit running smoothly.</p><h1><strong>What you bring to the table</strong></h1><ul><li>Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.</li><li>Deal and supervise the action! Run table games confidently and efficiently while following all policies, procedures, and federal, state, and tribal regulations.</li><li>Keep the pace lively and the vibe fun-guests love a smooth game with plenty of excitement.</li><li>Deliver customer service that shines, making sure every guest feels like the most important person at the table.</li><li>Handle all game documentation and sign-offs with accuracy and care.</li><li>Uphold the highest standards of integrity and professionalism while protecting confidential and sensitive information.</li><li>Be a team player: represent yourself and the department with pride, and support payroll and operational integrity.</li><li>Stay sharp and in-the-know by attending required trainings and team meetings.</li><li>Promote our guest-first philosophy, turning every interaction into a winning experience.</li><li>Understand and demonstrate company and departmental philosophies and actively promote these in all interactions. </li><li>Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)</li></ul><h1><strong>Must-haves, nice-to-haves, and maybe some bonus points</strong></h1><ul><li>Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.</li><li>GED or HS Diploma required. </li><li>Must have successfully dealt at a credible gaming establishment, be certified through a credible dealing school or pass a training program through Ko-Kwel Casino Resort.</li><li>Must pass an audition with representatives of the Tribal Gaming Commission and the Table Games department. Audition must be dealt using established policies and procedures of Ko-Kwel Casino Resort.</li><li>Comfortable communicating clearly and positively with both guests and teammates.</li></ul><h1><strong>Physical stuff to know</strong></h1><p>We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.  You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll be on your feet and bending for extended periods of time, frequently walk, and use hands to finger, handle or feel objects, tools or controls. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke.  This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.</p><p> </p><p>Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.</p><br/><br/><b><i>Job Posted by ApplicantPro</i></b><i></i><br/>

Table Games Dual Rate Dealer/Supervisor

Documentation

Policy Development

Procedure Development

Table Games

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Guest Services Agent Ko-Kwel Casino Resort Coos Bay

VIP Services Representative Ko-Kwel Casino Resort Coos Bay

Environmental Services (EVS) Technician - Casino Custodian Ko-Kwel Casino Resort Coos Bay

Table Games Dual Rate Dealer/Supervisor Ko-Kwel Casino Resort Coos Bay

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