Part-time Front Desk Specialist (Sales Center)- Williamsburg Marriott Vacations WorldwidePart-time Front Desk Specialist (Sales Center)- WilliamsburgWilliamsburg, VirginiaPart timeAs a Front Desk Specialist (Sales Center), you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Front Desk Specialist (Sales Center)- Williamsburg Marriott Vacations WorldwideFront Desk Specialist (Sales Center)- WilliamsburgWilliamsburg, VirginiaFull timeAs a Front Desk Specialist (Sales Center), you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Front Desk Agent Marriott Vacations WorldwideFront Desk AgentWilliamsburg, Virginia$17.25 / hourPart timeAs a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.
Guest Services (Front Desk, PBX Operator, and Valet (Walk-In Interviews Every Tuesday 2pm - 4pm) Hilton Grand Vacations IncGuest Services (Front Desk, PBX Operator, and Valet (Walk-In Interviews Every Tuesday 2pm - 4pm)Virginia Beach, VATo fulfill this role successful, you possess the following minimum qualifications and experience: Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments. Identify and explain room features to guests (e.g., use of room keys, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Guest Services (Front Desk, PBX Operator, and Valet (Walk-In Interviews Every Wednesday 2pm - 4pm) Hilton Grand Vacations IncGuest Services (Front Desk, PBX Operator, and Valet (Walk-In Interviews Every Wednesday 2pm - 4pm)Virginia Beach, VATo fulfill this role successful, you possess the following minimum qualifications and experience: Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments. Identify and explain room features to guests (e.g., use of room keys, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Guest Services (VB Amphitheater) Live Nation Entertainment IncGuest Services (VB Amphitheater)Virginia Beach, VAQualifications: High School Diploma or equivalent At least 2 years in Customer Service and communications Strong strategic thinking and creative problem solving skills Excellent verbal, written and interpersonal communication skills Acute sense of judgment, tact and diplomacy A strong-sense of teamwork and ability to execute programs Excellent verbal and written communication skills. Job Summary: Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.
Director of Guest Services Glass Light Hotel & GalleryDirector of Guest ServicesNorfolk, Virginia3+ years of guest services department head or similar managerial experience required; management or previous supervisory experience preferred; associate degree and/or equivalent work experience; bilingual (Spanish) is a plus. The Director of Guest Services' primary role is to directly oversee the safe and efficient operation of the front office - maximizes profitability and ensures high levels of guest satisfaction are achieved.
NewGuest Services Rep Part Time-104020 Extended Stay America IncGuest Services Rep Part Time-104020Chesapeake, VAResponsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests.
Guest Services (VB Amphitheater) Live Nation WorldwideGuest Services (VB Amphitheater)Virginia Beach, VirginiaLive Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Manager, Customer Relations and Guest Services Sentara Healthcare IncManager, Customer Relations and Guest ServicesVirginia Beach, VAAs a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services.
Manager, Customer Relations and Guest Services Sentara HospitalsManager, Customer Relations and Guest ServicesVirginia Beach, VirginiaAs a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services.
Guest Services Phone Operator Hilton Grand Vacations IncGuest Services Phone OperatorWilliamsburg, VAEffectively communicate with Housekeeping, Engineering, Security, F&B, Activities, and any other department as needed, via telephone, e-mail, radio or in-person to ensure guest/owners/Team Member requests are completed. To include but not limited to; Tally, Kipsu/text messages, Synergy-Guest Work Order/Requests, vendor requests and Clarity/PMS updates for the operation, as needed.
Guest Service Representative Hyatt Place Virginia Beach/OceanfrontGuest Service RepresentativeVirginia Beach, VirginiaProvide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Additional Support : From our Employee Assistance Program (EAP) to a sober support network , and our commitment to being a recovery-friendly workplace , we're here to help you thrive personally and professionally.
Guest Service Representative Glass Light Hotel & GalleryGuest Service RepresentativeNorfolk, VirginiaProvide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
NewGuest Service Manager Hyatt Place Virginia Beach/OceanfrontGuest Service ManagerVirginia Beach, Virginia2 plus years’ of guest services experience required (preferably in a hotel environment); management or previous supervisory experience preferred; associates degree and/or equivalent work experience; Bilingual in Spanish is a plus. Peace of Mind : We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Guest Services Associate Travel + Leisure CoGuest Services AssociateWilliamsburg, VAHow You'll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Guest Services Associate - Part Time Travel + Leisure CoGuest Services Associate - Part TimeWilliamsburg, VAHow You'll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Guest Service Agent Residence Inn by Marriott - WilliamsburgGuest Service AgentWilliamsburg, VirginiaFull timeRequires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Full Time - Guest Service Representative Moxy Virginia Beach OceanfrontFull Time - Guest Service RepresentativeVirginia Beach, VirginiaProvide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
Guest Service Manager Moxy Virginia Beach OceanfrontGuest Service ManagerVirginia Beach, Virginia2 plus years’ of guest services experience required (preferably in a hotel environment); management or previous supervisory experience preferred; associates degree and/or equivalent work experience; Bilingual in Spanish is a plus. Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
PBX Operator (Guest Services Phone Operator) Hilton Grand Vacations IncPBX Operator (Guest Services Phone Operator)Virginia Beach, VAWhen you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery.
Guest Service Agent SpringHill Suites by Marriott - WilliamsburgGuest Service AgentWilliamsburg, VirginiaFull timeRequires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
NewGuest Service/Sales Associate European Wax Center VAGuest Service/Sales AssociateNorfolk, VA$15Since 2004, we have provided an unparalleled waxing experience with our innovative Comfort Wax®, highly trained wax specialists, and private waxing suites. Turn your passion into a rewarding role with European Wax Center —the world’s leading experts in comfortable and healthy body waxing!
Guest Service Agent I HEI Hotels and ResortsGuest Service Agent IVirginia Beach, VAFeaturing elegantly curated guest rooms, award-winning dining, a luxury spa, on-site bourbon distillery and exceptional service, the property delivers a premier hospitality experience and is recognized as one of the East Coast's most celebrated coastal destinations. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Guest Service Agent II HEI Hotels and ResortsGuest Service Agent IIVirginia Beach, VASituated directly on the Virginia Beach boardwalk, this premier oceanfront destination offers sweeping Atlantic views, upscale accommodations, vibrant dining experiences, and modern meeting and event space for both leisure and business travelers. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Guest Service Agent HHM HospitalityGuest Service AgentWilliamsburg, VARequires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Guest Service Ambassador Fuddruckers & Tropical SmoothieGuest Service AmbassadorVirginia Beach, VAHe/She has special training and/or experience in the art of cooking so as to prepare and cook beef and other types of meat to each customer’s exact specifications, poultry, or fish while simultaneously maintaining full control of the grill station. In addition to preparing grilled foods, The Grill Cook is also required to fry sides, poultry and fish dishes as part of their duties.
Guest Service Representative Nothing Bundt Cakes - Chesapeake- GreenbrierGuest Service RepresentativeChesapeake, VAEmployees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch.
Guest Service Representative Nothing Bundt Cakes #163Guest Service RepresentativeVirginia Beach, VAEmployees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). Help guests choose the perfect cake, ensure orders go off without a hitch, and create an atmosphere of generosity, happiness, and joy in our community.
Guest Service Supervisor - Seasonal Flex Global Partners LPGuest Service Supervisor - Seasonal FlexNorfolk, VA$15.27–$18.48 / hourThe final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Job Summary: Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.
Guest Service Associate/Cashier - 3rd Shift - Millers Global Partners LPGuest Service Associate/Cashier - 3rd Shift - MillersVirginia Beach, VA$13.66–$16.87 / hourThe final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities, and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Job Summary: Our Guest Service Associate will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks.
Guest Service Associate/Cashier - Seasonal Flex Global Partners LPGuest Service Associate/Cashier - Seasonal FlexSuffolk, VA$13.66–$16.87 / hourThe final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Ability to work in intermittent temperatures, i.e., outside, cooler, etc., Ability to climb ladders & stairs, reach, bend, twist, stoop, kneel, crouch and lift/carry up to 25 lbs.
NewGuest Relations Representative Sentara Healthcare IncGuest Relations RepresentativeVirginia Beach, VAOur 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health.
Guest Arrival Ambassador United Parks & Resorts IncGuest Arrival AmbassadorWilliamsburg, VAYou will: • Greet and interact with guests • Answer questions and resolve guest issues • Advise guests on show times and attraction information • Facilitate an organized guest traffic flow • Perform crowd control in order to open and close location efficiently • Accurately process monetary transactions • Handle will call and interaction program requests • Adhere to all cash handling policies and procedures • Work as part of a team to increase productivity while providing excellent guest service • Practice safe work habits, including the use of personal protective equipment. • And you'll do this in a lot of different ways, including processing group reservations, ensuring quick queues, handling lost ticket issues, providing guest education, handling global reservations and working the parking lot.
Sales Associate->Guest Experience & Sales Specialist European Wax Center VASales Associate->Guest Experience & Sales SpecialistNewport News, VA$15Since 2004, we have provided an unparalleled waxing experience with our innovative Comfort Wax®, highly trained wax specialists, and private waxing suites. Turn your passion into a rewarding role with European Wax Center —the world’s leading experts in comfortable and healthy body waxing!
Guest Relations Representative Sentara HospitalsGuest Relations RepresentativeHampton, VirginiaOther features include specialized services in heart and vascular, urologic care, along with advanced diagnostic and surgical capabilities, a hospitalist program, and one of the state's busiest emergency departments. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.
Member Services Representative Crunch FitnessMember Services RepresentativeNorfolk, VirginiaOur gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of CRUNCH signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more. This position requires strong communication skills, a customer-focused mindset, and the ability to maintain a friendly and professional atmosphere while assisting members, guests, and fellow team members.
Member Services Coordinator THE EDGE SPORTS LLC Dba D-BAT Virginia BeachMember Services CoordinatorVirginia Beach, VAAt D-BAT Virginia Beach, we are more than a premier baseball and softball training facility — we are a high-energy, high-accountability environment committed to athlete development and operational excellence. The Member Services Coordinator helps ensure daily operations run smoothly while supporting both customers and staff.
Member Services Representative Crunch Holdings LLCMember Services RepresentativeNorfolk, VAOur gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of CRUNCH signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more. This position requires strong communication skills, a customer-focused mindset, and the ability to maintain a friendly and professional atmosphere while assisting members, guests, and fellow team members.
Assistant Supervisor, Guest Arrival United Parks & Resorts IncAssistant Supervisor, Guest ArrivalWilliamsburg, VAAvailability to work varying shifts or hours based on park hours, i.e. flexibility to workdays, nights, weekends, holidays, and until 3:00 a.m. Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve.
Guest Ambassador (VB Amphitheater) Live Nation Entertainment IncGuest Ambassador (VB Amphitheater)Virginia Beach, VAQualifications: High School Diploma or equivalent At least 2 years in Guest Service and communications Creative thinker and problem solver Excellent verbal, written and interpersonal communication skills Acute sense of judgment, tact and diplomacy A strong-sense of teamwork and ability to execute programs. Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.
Guest Ambassador (VB Amphitheater) Live Nation WorldwideGuest Ambassador (VB Amphitheater)Virginia Beach, VirginiaLive Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Marketing Guest Experience Representative Hilton Grand Vacations IncMarketing Guest Experience RepresentativeVirginia Beach, VAHilton Grand Vacations is currently seeking a highly motivated team member who is passionate about creating exceptional vacation experiences and building lasting memories for our guests. As a Marketing Guest Experience Representative, you will have the opportunity provides full marketing support to the operation, to include administrative support, program assistance, event coordination, and all departmental reports.
Career Services Coordinator Commonwealth of VirginiaCareer Services CoordinatorWilliamsburg, VA10% - Assists Recruiting Program Administrator as needed with on-campus interviews (OCI), virtual interviews, resume forwards (RF), and off-campus interview programs: Accurately and timely compile student application materials and manage transmission of student materials to employers; Prepare accurate records of materials submitted by students and transmitted to employers; Accurately and timely prepare employer information for distribution of marketing materials; Courteously greet employer representatives and assist them on-site for OCI, virtual interviews, and off-campus interview programs; Invoice, collect, and account for employer fees; Assist with the logistics of on- and off-campus interview programs and perform as Recruiting Program Administrator backup as necessary. Managing office and administrative duties; Helping to update and manage OCS website, Symplicity, TWEN, and Instagram pages; Managing student and alumni job postings, including reviewing and assessing emails and job postings received from employers to identify any missing information, determine their applicability to different student or alumni constituencies, elevate any concerns for resolution, and timely and accurate entry of all job postings into the OCS Symplicity job postings database.
Guest Advocate (Cashier or Front of Store Attendant/ Cart Attendant) (T2949) Target CorpGuest Advocate (Cashier or Front of Store Attendant/ Cart Attendant) (T2949)Norfolk, VAPlease paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_A | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_A. As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments: Greet: 10ft: be friendly - smile, make eye contact, or wave.
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2949) Target CorpOn-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2949)Norfolk, VAPlease paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_A | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_A. We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations, cash transactions, and support cash office operations as needed.
Seasonal: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of Store Attendant (Cart Attendant), Style, Inbound (Stocking) (T1161) Target CorpSeasonal: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of Store Attendant (Cart Attendant), Style, Inbound (Stocking) (T1161)Williamsburg, VAPlease paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_G | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_G. Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket.
Seasonal: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of Store Attendant (Cart Attendant), Style, Inbound (Stocking) (T1103) Target CorpSeasonal: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of Store Attendant (Cart Attendant), Style, Inbound (Stocking) (T1103)Newport News, VAPlease paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_G | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_G. Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket.
Seasonal: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of Store Attendant (Cart Attendant), Style, Inbound (Stocking) (T2501) Target CorpSeasonal: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of Store Attendant (Cart Attendant), Style, Inbound (Stocking) (T2501)Hampton, VAPlease paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_G | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_G. Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket.
Member Services Representative "Front Desk" Planet Fitness - Excel FitnessMember Services Representative "Front Desk"Virginia Beach, VAPFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to.