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As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. How You’ll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations. How You'll Make an Impact:<ul><li>Bring smiles to guests from around the world by providing warm welcomes.</li><li>Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.</li><li>Process cash and credit card transactions strictly following established procedures.</li><li>Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.</li><li>Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.</li><li>Reserve and confirm reservations for individuals and/or groups.</li><li>Provide guests with room rate quotes.</li><li>Respond to guest inquiries and concerns as quickly and completely as possible.</li></ul> What You’ll Bring:<ul><li>Professional appearance and a positive, can-do attitude.</li><li>Excellent communication skills with the ability to read, write and understand English.</li><li>Ability to solve problems with minimal supervision.</li><li>Basic math skills and knowledge of proper cash handling procedures.</li><li>Ability to multitask and work in a fast paced environment.</li><li>Strong attention to detail and organization skills.</li><li>Basic computer and office skills.</li></ul>   How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. <ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Flexible spending accounts</li><li>Life and accident coverage</li><li>Disability</li><li>Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)</li><li>Wish day paid time to volunteer at an approved organization of your choice</li><li>401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)</li><li>Legal and identify theft plan</li><li>Voluntary income protection benefits</li><li>Wellness program (subject to provider availability)</li><li>Employee Assistance Program</li></ul> Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Travel + Leisure Co.

Guest Services Associate - Club Wyndham Elysian Beach Resort

Card Processing

Communication Skills

Credit Processing

Customer Experience

Detail Oriented

Employee Assistance Plan

English Language

Flexible Spending Accounts

Hospitality and Tourism

Legal

Mathematics

Multitasking

Organizational Skills

Problem Solving Skills

Procedure Development

Travel Industry

Willing to Travel

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Maintain and support a positive, collaborative culture within the organization as a whole, fully embracing the culture and values statements espoused by Spencer Manor. Recognizing, motivating, coaching and training all team members in order to achieve operational excellence.

Come join our team! Spencer Manor Winery in beautiful Saint James, MO is looking for a Service Manager. Must be friendly, punctual, and a team player. Restaurant Management experience is required butWe are a fast paced, busy winery restaurant that takes reservations and has a waitlist.Please include current availability in response. Must have weekend availability [Saturdays & Sundays]. Preference given to those with Requirements<ul><li>open availability.</li><li>At least 21+ years of age.</li><li>At least 2-year of experience in hospitality management or relevant</li><li>management experience.</li><li>Ability to work nights including weekends/holidays.</li><li>Alcohol and wine knowledge a plus</li><li>Ability to understand and work with a sense of urgency</li></ul>Qualifications<ul><li>Strong leadership qualities</li><li>Abilities to thrive in a fast-paced environment</li><li>Excellent problem-solving and decision-making skills, results-oriented, and customer-focused</li><li>Excellent written and communication skills</li><li>Strong attention to detail</li><li>Must be dressed neatly and well-groomed in company approved uniform.</li><li>Must be able to operate P.O.S. computer system</li><li>Proficient in Word, Excel and Google Docs</li><li>Walk or stand most of an 8-hour shift.</li><li>Professional phone skills. Must be able to hear well with loud</li><li>background noise, in order to answer telephone and respond to guest requests</li><li>Must be able to calmly respond to unsatisfied guests and correct in a timely manner.</li><li>Able to lift and carry supplies and bus tubs of up to 50 lbs. Up to 20 times per shift.</li><li>Strong analytical and decision-making skills</li><li>ServSafe Certified is a plus</li></ul>Job Responsibilities include:<ul><li>Maintain and support a positive, collaborative culture within the organization as a whole, fully embracing the culture and values statements espoused by Spencer Manor</li><li>Assist in overseeing daily operations of the business</li><li>Assist in creating new strategies for growth and putting them into practice</li><li>Assist in overseeing the budget and managing expenses</li><li>Training new staff | Host, Servers, Bartenders</li><li>Hiring and terminating employees</li><li>Evaluating productivity and performance and implementing strategies for improvement</li><li>Keeping reports of business and employee performance</li><li>Coordinating several teams and communicating with guests</li><li>Responsible for providing overall leadership over brand</li><li>Recognizing, motivating, coaching and training all team members in order to achieve operational excellence</li><li>Consistently demonstrate “How we work together” principles</li><li>Maintain the highest possible level of guest service through training and follow up.</li><li>Effectively resolve guest complaints</li><li>Responsible for inventory controls | inventory counts</li><li>Ensure cash control and security procedures are maintained</li><li>Review and maintain financial controls and take action as necessary based on company targets</li><li>Adhere to Local Health Department code and company safety/security policies & procedures</li><li>Responsible for conducting performance reviews</li><li>Ensure maintenance of equipment/facility/grounds through the use of a preventative maintenance plan based on corporate standards</li></ul>

Spencer Manor Vineyards and Winery, LLC

Service Manager

Analysis Skills

Bartending

Budget Management

Coaching

Computer Systems

Corporate Planning

Customer Relations

Employee Terminations

Equipment Maintenance/Repair

Expense Management

Financial Control

Follow Through

Google Apps

Health Department

Inventory Management

Leadership

Microsoft Excel

Microsoft Word

Operations

Performance Reviews

Preventative Maintenance

Resolve Customer Issues

Restaurant

Safety Codes

Safety/Work Safety

ServSafe Certification

Staff Training

Strategic Planning

Team Player

Telephone Skills

Time Management

Writing Skills

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Guest Services Jobs in Rolla, MO

Guest Services Associate - Club Wyndham Elysian Beach Resort Travel + Leisure Co.

Service Manager Spencer Manor Vineyards and Winery, LLC

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