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We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

HOUR

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:
<img alt="iCims Header (Repeat)" height="48" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1184458&hashed=1185195771" width="1835"/> We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" rel="noopener nofollow noreferrer" target="_blank">HERE</a> to discover how we empower team members to grow, thrive, and advance in their careers. 

WE LOVE OUR WORK.:
<ul><li>Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.</li><li>Adhere to established department and property policies and procedures regarding guest service standards.</li><li>Must be willing to cross-train in other departments of Hotel Operations as instructed by management.</li><li>This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.</li><li>Greet, register, and assign rooms to guests.</li><li>Date-stamp, sort, and rack incoming mail and messages.</li><li>Answer inquiries pertaining to hotel services, shopping, dining, and travel directions.</li><li>Keep record of room availability and guest’s accounts, manually or by computer.</li><li>Compute bill, collect payment, and make change for guests.</li><li>May post charges to guest’s bill.</li><li>Make and confirm room reservations for guests.      </li><li>Assist in the group sales efforts as specified by PBX Supervisor or Front Desk Supervisor.</li><li>Complete all necessary reports as assigned by your supervisor.</li><li>Maintain lobby area and coffee bar.</li><li>Must be willing to work alone, supervised, non-supervised when needed.</li><li>Assist customers in completing Star Awards applications.</li><li>Enter membership information into computer</li><li>Provide embossed card to members.</li><li>Answer incoming calls in a timely manner.</li><li>Ability to enter Hotel (LMS) and Entertainment (Show gate) in computer.</li><li>Ability to run all reports pertaining to reservations.</li><li>Comply with Company and department policies and procedures.</li><li>Answer PBX courteously and promptly using designated language consistently.</li><li>Know all in-house extensions.</li><li>Take messages and insure delivery to proper individual.</li><li>Place all emergency calls.</li><li>Ability to use paging system.</li><li>Compute bill, collect payment, and make change for guests.</li><li>Keep record of room availability and guest’s accounts, manually or by computer.</li><li>Know how to enter wake-up calls for guests.</li><li>Knowledge of property and current promotions.</li><li>Be familiar with Director, Managers, and Supervisors on property.</li><li>Be flexible with schedule.</li><li>Assist in the group sales effort as specified by supervisor.</li><li>Take reservations for marketing events.</li><li>Ability to enter Entertainment reservations.</li><li>Date-stamp, sort, and rack incoming mail and messages.</li><li>Greet, register, and assign rooms to guests.</li><li>Assist customers in completing Star Awards applications.</li><li>Enter membership information into computer</li><li>Provide embossed card to members.</li><li>All other duties as assigned.</li></ul>

BRING US YOUR BEST.:
<ul><li>General knowledge of Microsoft Word, Excel, and Outlook is a plus.</li><li>Excellent communication and guest service skills are a must.</li><li>Must have a pleasant voice.</li><li>Must have clear handwriting.</li><li>Ability to handle high volume and stress.</li><li>Typimg skills at least 45 wpm.</li><li>Excellent guest service and communication skills resquired.</li><li>Must take a typing test (25 WPM).</li></ul>

STAY IN THE GAME. FOLLOW US.:
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.  <a href="https://www.instagram.com/penncareers/?fbclid=IwAR3G-zslHOm93zcppA2rmqbOEeVGmmwhi1QFmRCoW-8nsnN6aTOKfwUQWKg" rel="noopener nofollow noreferrer" target="_blank"><img alt="Social - Instagram Icon" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1234896&hashed=230604643"/></a> <a href="https://www.facebook.com/pennentertainmentcareers" rel="noopener nofollow noreferrer" target="_blank"><img alt="Social - Facebook Icon" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1234895&hashed=-1605238204"/></a> <a href="https://www.linkedin.com/company/pennentertainment/mycompany/" rel="noopener nofollow noreferrer" target="_blank"><img alt="Social - LinkedIn" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1234898&hashed=-392676959"/></a> <a href="https://www.pennentertainment.com/careers" rel="noopener nofollow noreferrer" target="_blank"><img alt="Social - PENN Careers" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1234900&hashed=14820671"/></a>We're changing entertainment. Follow us. Equal Opportunity Employer  

STARTING SALARY:
Starting pay $12 an hour, based on experience

Ameristar Casino Hotel Vicksburg

Front Desk Clerk

America Online (AOL)

Casinos

Communication Skills

Customer Support/Service

Diversity

Gaming

Marketing

Microsoft Excel

Microsoft Outlook

Microsoft Word

PBX (Private Branch eXchange)

Policy Development

Procedure Development

Record Keeping

Sales

Sports

Sportsbook

Sustainability

Team Building

Telephone Skills

Time Management

Training/Teaching

Typing

[AW]-iCims

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation.

YEAR

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:
<img alt="iCims Header (Repeat)" height="48" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1184458&hashed=1185195771" width="1835"/> We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" rel="noopener nofollow noreferrer" target="_blank">HERE</a> to discover how we empower team members to grow, thrive, and advance in their careers. 

WE LOVE OUR WORK.:
<ul><li>Responsible for supervising and managing staff in the Hotel Housekeeping department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.</li><li>Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.</li><li>Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.</li><li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    </li><li>Ensures that guest rooms are well maintained and in proper repair.</li><li>Oversees and manages inventory of all supplies. Ensures Housekeeping department has adequate par level supplies on hand.</li><li>Monitors and makes recommendations on all housekeeping related contracts.</li><li>Monitors, maintains, and has final decision on level of cleanliness in hotel rooms.</li><li>Expedites and oversees special requests from the Front Desk.</li><li>Ensures that linen and supplies are tracked and accounted for daily.</li><li>Reports all maintenance problems and assures protection of all hotel property for possible damage. </li><li>Oversees daily cleaning of occupied rooms as well as the preparation of rooms for new check-ins.</li><li>Knowledge of and compliance with all safety and health standards set by OSHA and local Health Department</li><li>Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.  </li><li>Maintains strict confidentiality in all departmental and company matters.</li></ul>

BRING US YOUR BEST.:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. <ul><li style="text-align:left">Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university; or four years of related experience; or equivalent combination of experience/education is preferred. Prior leadership experience required.  </li><li style="text-align:left">Ability to write reports, business correspondence, and procedure manuals. </li><li style="text-align:left">Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li><li style="text-align:left">Must be proficient in Microsoft applications (Excel, Word, and Outlook).</li><li style="text-align:left">Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</li><li style="text-align:left">Effective communication skills (verbal, written, and presentation). </li><li style="text-align:left">Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.</li><li style="text-align:left">Must be able to perform the physical job duties of all Housekeeping cast members in times of emergencies.</li><li style="text-align:left">Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation. </li><li style="text-align:left">Must be well organized and have strong communication skills.</li><li style="text-align:left">Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.</li></ul> SUPERVISORY RESPONSIBILITIES                                                     This job has supervisory responsibilities.<ul><li>Responsible for staff development and training programs.</li><li>Responsible for rewards and recognition program to maximize employee engagement.</li><li>Evaluates team members within department and delivers constructive feedback to employees in regards to performance.</li><li>Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. </li><li>Determines work procedures and expedites workflow.</li><li>Responsible for employee performance (disciplining, coaching, counseling).</li></ul>LANGUAGE SKILLSAbility to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITYAbility to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  CERTIFICATES, LICENSES, REGISTRATIONS<ul><li>Employee must be able to qualify for licenses and permits required by federal, state and local regulations.</li><li>Must successfully complete Alcohol Awareness Training.</li><li>Must possess a valid driver’s license and have acceptable driving history as determined by Penn Entertainment’s auto insurance carrier.</li></ul>

STAY IN THE GAME. FOLLOW US.:
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.  <a href="https://www.instagram.com/penncareers/?fbclid=IwAR3G-zslHOm93zcppA2rmqbOEeVGmmwhi1QFmRCoW-8nsnN6aTOKfwUQWKg" rel="noopener nofollow noreferrer" target="_blank"><img alt="Social - Instagram Icon" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1234896&hashed=230604643"/></a> <a href="https://www.facebook.com/pennentertainmentcareers" rel="noopener nofollow noreferrer" target="_blank"><img alt="Social - Facebook Icon" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1234895&hashed=-1605238204"/></a> <a href="https://www.linkedin.com/company/pennentertainment/mycompany/" rel="noopener nofollow noreferrer" target="_blank"><img alt="Social - LinkedIn" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1234898&hashed=-392676959"/></a> <a href="https://www.pennentertainment.com/careers" rel="noopener nofollow noreferrer" target="_blank"><img alt="Social - PENN Careers" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1234900&hashed=14820671"/></a>We're changing entertainment. Follow us. Equal Opportunity Employer        

STARTING SALARY:
Starting from $45,000 annually, based on experience.

Housekeeping Manager

Auto Insurance

Budget Reporting

Budgeting

Business Writing

Calendar Management

Coaching

Concrete

Copying Machines

Driver's License

English Language

Federal Laws and Regulations

Health Department

Housekeeping/Cleaning

Inventory Management

Maintain Compliance

Microsoft Product Family

Mobile Devices

OSHA

Operations Management

Organizational Skills

People Management

Performance Analysis

Presentation/Verbal Skills

Problem Solving Skills

Radio Operation

Regulatory Compliance

Reporting Skills

Safety Compliance

Safety Standards

Schedule Development

Staff Development

State Laws and Regulations

Training Program

Writing Skills

Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:
<img alt="iCims Header (Repeat)" height="48" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1184458&hashed=1185195771" width="1835"/> We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" rel="noopener nofollow noreferrer" target="_blank">HERE</a> to discover how we empower team members to grow, thrive, and advance in their careers. 

WE LOVE OUR WORK.:
<ul><li>Adheres to all departmental and company policies and procedures regarding guest service standards.</li><li>Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. </li><li>Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). </li><li>Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.</li><li>Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. </li><li>Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. </li><li>Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. </li><li>Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. </li><li>Attends all departmental, company, and safety/first aid training programs as scheduled.</li><li>Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.</li><li>Checks identification of all persons that appear to be under 21 years of age.</li><li>Performs all other related and compatible duties as assigned. </li><li>Maintains strict confidentiality in all company matters.</li></ul>

BRING US YOUR BEST.:
<ul><li>High School Diploma or equivalent required.</li><li>Previous experience in a guest service-related field required.</li><li>Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.</li><li>Will be required to obtain CPR Certificate and Bloodborne Pathogen training. </li><li>Must have excellent customer service and interpersonal skills.</li><li>Strong problem-solving, mediation, and organizational skills required. </li><li>Must have excellent written and verbal communication skills; must be fluent and literate in English.</li><li>Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations. </li><li>Must have the ability to run on level surfaces as well as up and down stairs. </li><li>Ability to maintain a high level of confidentiality and professionalism. </li><li>Must have strong computer skills and be fully competent in Microsoft Office applications. </li><li>Ability to write clear, accurate, and concise reports. </li><li>Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. </li><li>Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. </li><li>Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization.</li><li>Must have the ability to remain calm in emergency or stressful situations.</li></ul>

STAY IN THE GAME. FOLLOW US.:
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.  <a href="https://www.instagram.com/penncareers/?fbclid=IwAR3G-zslHOm93zcppA2rmqbOEeVGmmwhi1QFmRCoW-8nsnN6aTOKfwUQWKg" rel="noopener nofollow noreferrer" target="_blank"><img alt="Social - Instagram Icon" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1234896&hashed=230604643"/></a> <a href="https://www.facebook.com/pennentertainmentcareers" rel="noopener nofollow noreferrer" target="_blank"><img alt="Social - Facebook Icon" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1234895&hashed=-1605238204"/></a> <a href="https://www.linkedin.com/company/pennentertainment/mycompany/" rel="noopener nofollow noreferrer" target="_blank"><img alt="Social - LinkedIn" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1234898&hashed=-392676959"/></a> <a href="https://www.pennentertainment.com/careers" rel="noopener nofollow noreferrer" target="_blank"><img alt="Social - PENN Careers" src="https://pennentertainment.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1234900&hashed=14820671"/></a>We're changing entertainment. Follow us. Equal Opportunity Employer  

STARTING SALARY:
Starting pay $12.50 an hour, based on experience

Guest Services Jobs in Vicksburg, MS

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Guest Services Jobs in Vicksburg, MS

Front Desk Clerk Ameristar Casino Hotel Vicksburg

Housekeeping Manager Ameristar Casino Hotel Vicksburg

Security Officer Ameristar Casino Hotel Vicksburg

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