Key Responsibilities:+ Welcome all guests with energy, positivity, and professionalism+ Assist guests in navigating self-order kiosks and mobile order pickup stations+ Promote the McDonald's Mobile App, including how to download it and earn rewards+ Engage with customers to share ongoing promotions, rewards, and app-exclusive offers+ Ensure customers using the app or kiosk feel supported and appreciated+ Address guest concerns or requests with urgency and a solution-focused attitude+ Maintain a clean and organized front-of-house, lobby, and kiosk area+ Support the drive-thru and front counter teams when needed to enhance guest flow+ Assist with restaurant cleanliness checks and overall customer comfort+ Encourage repeat visits through exceptional service and personalized experiencesQualifications:+ Must be at least 16 years of age+ Outgoing and confident communicator with a genuine interest in helping people+ Friendly, courteous, and comfortable initiating conversations with guests+ Familiarity with mobile devices and ability to explain app usage to others+ Must be well-groomed, punctual, and display a positive attitude at all times+ Ability to multitask in a fast-paced environment and handle feedback professionally+ Prior experience in customer service, hospitality, or retail preferredWorkplace Violence Policy:KTL Restaurants LLC, Haynie Holdings LLC, and Haynie Management enforce a strict zero-tolerance policy for workplace violence. McDonald's Guest Experience Lead (GEL) Job DescriptionCompany: KTL Restaurants LLC | Haynie Holdings LLC |Position: Guest Experience Lead (GEL)Reports To: Shift Manager / General ManagerJob Type: Part-Time or Full-TimeJob Summary:As a Guest Experience Lead (GEL), you are the hospitalityambassador for the restaurant.