Fort Worth, TX16 days ago
Manage front desk operations: call members and non-members prior to and after scheduled appointments, schedule all existing and new member appointments, enter accurate information in the client relationship management platform and/or point of sale system, follow company policies and procedures, and, if applicable, notify appropriate team member and document member follow-up needs in the pertinent database. Preserve lifetime members: educate members on products, memberships, and referral programs, manage memberships, ensure all members receive services and products they are entitled, and process renewals accurately and timely.