Medical Science Liaison, Respiratory - Ohio (Oh, KY, IN, MI) GSK, Plc.Medical Science Liaison, Respiratory - Ohio (Oh, KY, IN, MI)Detroit, MI$168,750–$281,250 / yearAs Field Based Medical Science Liaison (MSL), you will be responsible for execution of the external engagement strategy aligned to the therapeutic portfolio, as well as implementation of the external engagement plan aligned to Therapy area strategies, driving a consistent approach to carrying out engagement activities in the field. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment.
Optometric Receptionist 2020 Family VisionOptometric ReceptionistBloomfield Hills, MIFull timeIn this role, you will collect patient information, process patient admissions, and be responsible for the general organization and maintenance of patient records. Ensure all patient paperwork is completed and submitted in an accurate and timely manner.
Optometric Receptionist CbOptometric ReceptionistBloomfield Hills, MichiganIn this role, you will collect patient information, process patient admissions, and be responsible for the general organization and maintenance of patient records. Ensure all patient paperwork is completed and submitted in an accurate and timely manner.
Unit Clerk-Med Surg DMC Children's Hospital of MichiganUnit Clerk-Med SurgDetroit, MIMakes available the appropriate forms needed during IS system downtimes, ensures those forms are labeled and placed into the paper medical record; prepares downtime requisitions as required; notifies consults verbally or via phone; communicates other orders to appropriate departments as needed. Experts in pediatriccritical care, rehabilitation, and neonatal and perinatal medicine provide care forthousands of children every year at Children’s Hospital of Michigan, Children’sHospital of Michigan - Troy and six ambulatory sites.
Unit Clerk - PICU DMC Children's Hospital of MichiganUnit Clerk - PICUDetroit, MIMakes available the appropriate forms needed during IS system downtimes, ensures those forms are labeled and placed into the paper medical record; prepares downtime requisitions as required; notifies consults verbally or via phone; communicates other orders to appropriate departments as needed. 3. Six months of prior job experience where substantial computer usage is significant part of job; OR 3 credit hours of computer classes in computer training (keyboarding, navigation, specific applications) or college program; OR Equivalent combination of coursework and experience.
Receptionist Lake Huron Medical CenterReceptionistPort Huron, MichiganFull timeOverview: Lake Huron Medical Center is a 139-bed community hospital that provides a wide range of inpatient and outpatient health care services to residents of St. Clair and Sanilac counties including emergency services, primary stroke center, cancer care, surgical services, physical therapy and rehabilitation services, pulmonary rehabilitation, and specialized diabetes programs. Responsibilities: The Radiology Receptionist/ File Clerk perform clerical duties for the Radiology Department such as answering telephones, greeting patients and preparing requisitions for outpatients.
NewVeterinary Receptionist Southern Veterinary Partners LLCVeterinary ReceptionistMIacceptAllText":null,"rejectAllText":null,"saveText":null,"settingsText":null,"showNewTexts":false}' >" data-css="[data-component="cookie-banner"] { --a-cookieBannerWidget-wrapper-color: #0000004D; --a-cookieBannerWidget-text-font-weight: 400; --a-cookieBannerWidget-label-font-weight: 600; --a-cookieBannerWidget-text-margin-top: 0px; --a-cookieBannerWidget-text-margin-right: 0px; --a-cookieBannerWidget-text-margin-bottom: 0px; --a-cookieBannerWidget-text-margin-left: 0px; --a-cookieBannerWidget-text-padding-top: 0px; --a-cookieBannerWidget-text-padding-right: 0px; --a-cookieBannerWidget-text-padding-bottom: 0px; --a-cookieBannerWidget-text-padding-left: 0px; }">. Here, you can balance your dedicated work with the quintessential South Florida lifestyle, enjoying year-round sunshine, easy access to pristine beaches, and world-class dining and cultural events.
NewBusiness Office Assistant Corewell HealthBusiness Office AssistantFarmington Hills, MIUnder the direction of the site designate leader, perform functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Clinical Receptionist Honor Community HealthClinical ReceptionistPontiac, MIWe ensure that patients come first by providing enabling services to assist patients with specific barriers to care such as transportation, translation, food security, and other social services. The Clinical Receptionist plays a crucial role in the high-performing healthcare team at Honor Community Health, serving as the primary point of contact for patients during their visits.
Clinical Receptionist (School-based) Honor Community HealthClinical Receptionist (School-based)Ponitac, MIFull timeWe ensure that patients come first by providing enabling services to assist patients with specific barriers to care such as transportation, translation, food security, and other social services. The Clinical Receptionist plays a crucial role in the School-Based Health Center by serving as the primary point of contact for students, families, and school partners during clinical visits.
Clinical Technician Midwest Vision Partners LLCClinical TechnicianWarren, MIAssists with minor surgery procedures, intraocular injections and laser treatments, in an exam room or treatment room, including preparing patients for sterile procedures. Interacts with patients to accurately gather information and enter it into our electronic medical records system; Proactively engages patients in communicating what to expect with the visit and continues to communicate delays or any other changes with the patient.
NewClinical Technician I Midwest Vision Partners LLCClinical Technician ILapeer, MIAssists with minor surgery procedures, intraocular injections and laser treatments, in an exam room or treatment room, including preparing patients for sterile procedures. Interacts with patients to accurately gather information and enter it into our electronic medical records system; Proactively engages patients in communicating what to expect with the visit and continues to communicate delays or any other changes with the patient.
Critical Care Registered Nurse (ICU RN) Ansible Government SolutionsCritical Care Registered Nurse (ICU RN)Detroit, MIAnsible Government Solutions, LLC (Ansible) is currently recruiting multiple Critical Care Registered Nurses to support the John D. Dingell Department of Veteran Affairs Medical Center located at 4646 John R St Detroit, MI 48201. Can be responsible for feeding tubes which are aspirated for gastric residue prior to every intermittent feed, and every four hours for continuous tube feedings.
Customer Service Representative Michigan Humane SocietyCustomer Service RepresentativeRochester, MICheck patients out following their appointments by preparing and reviewing invoices, verifying charges, taking payments, selling medications and prescription food, and reviewing aftercare instructions with clients. Provides excellent customer service to clients by setting appointments, processing prescription refills and food orders, assisting them with payments, and explaining payment processes and options.
Senior Front Desk Associate - Outreach Lab Trinity HealthSenior Front Desk Associate - Outreach LabTroy, MichiganThe Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. The Senior Registration Associate will perform all job functions in a courteous and professional manner consistent with the mission and core values of St Peter’s Health Partners Medical Associates.
Patient Coordinator (Full Time) Schweiger DermatologyPatient Coordinator (Full Time)Garden City, MI$17–$21 / hourSchweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Patient Coordinator/Medical Receptionist: Proficiently and efficiently handle all incoming phone calls, scheduling-related tasks and online leads in a timely and knowledgeable fashion while creating a positive phone call experience for each caller.
Customer Service Representative The Michigan Humane SocietyCustomer Service RepresentativeRochester Hills, MICheck patients out following their appointments by preparing and reviewing invoices, verifying charges, taking payments, selling medications and prescription food, and reviewing aftercare instructions with clients. Provides excellent customer service to clients by setting appointments, processing prescription refills and food orders, assisting them with payments, and explaining payment processes and options.
RN Clinical Lead-South Troy Health Center Trinity HealthRN Clinical Lead-South Troy Health CenterTroy, MichiganWhat you will do : RN Clinical Lead – the practice of the profession of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual or potential health problems through such services as case finding, health teaching, health counseling, and provision of care supportive to or restorative of life and well-being, and executing medical regimens prescribed by a licensed physician or other licensed health care provider. Collaborate with Manager to ensure that the team is working collectively for best patient outcomes, including monitoring clinical workflow issues such as: Communicate with clinical team members to ensure that patient flow is efficient, and any issues with patient experience are addressed.
Physician Assistant Bay City URGENT CARE WALK IN CLINICPhysician AssistantMacomb, MIFull timeYour premium skills in EMR systems, suturing, and acute pain management will enable you to handle complex cases and contribute to critical care scenarios effectively. As a Physician Assistant, you will be a vital member of the healthcare team, providing high-quality patient care and medical support.
Radiology Technologist Trinity HealthRadiology TechnologistRochester Hills, MIAbility to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, hospital and radiology staff, Non-IHA providers and staff. When supporting the clerical staff, tasks to support may include answering phones, tasking messages for the MA/Provider Group, completing medical records requests and working the fax server/mail.
Contingent Radiology Technologist Trinity HealthContingent Radiology TechnologistMIAbility to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, hospital and radiology staff, Non-IHA providers and staff. When supporting the clerical staff, tasks to support may include answering phones, tasking messages for the MA/Provider Group, completing medical records requests and working the fax server/mail.
Patient Access Representative Assistant Manager InsightPatient Access Representative Assistant ManagerWarren, MichiganTop candidates will demonstrate exceptional customer service skills, strong leadership abilities, and a proactive approach to problem-solving—all while maintaining the highest levels of professionalism and patient confidentiality Duties: Greets and interacts with patients in a friendly and polite manner. Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead.
Ophthalmic Patient Technician (COT) Laser Eye InstituteOphthalmic Patient Technician (COT)Troy, MI$44,800–$59,240As an Ophthalmic Technician, you will play a crucial role in providing high-quality patient care by performing various diagnostic tests and assisting the physicians during eye exams and surgical procedures. As Michigan's largest laser vision correction center, we are committed to providing exceptional eye care and the latest technology to our patients.
NewClinical Pharmacy Intern University Physician GroupClinical Pharmacy InternDetroit, MichiganThe Pharmacy Intern embedded within the Mobile Access Pharmacy Program (MAPP) supports pharmacist-led clinical services, medication access initiatives, medication therapy management (MTM) services, operational workflows, program development activities, quality improvement initiatives, and community-based pharmacy services within a hybrid mobile health and population health care model. The Pharmacy Intern will function as both a clinical support team member and operational/program support resource while gaining exposure to community-based clinical pharmacy services, medication access programs, population health initiatives, mobile healthcare delivery models, quality improvement, and public health-focused pharmacy practice.
Patient Access Representative InsightPatient Access RepresentativeWarren, MichiganInsight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. The Patient Access Representative is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR.
Senior Consultant - Clinical Documentation Specialist Deloitte Touche Tohmatsu LtdSenior Consultant - Clinical Documentation SpecialistDetroit, MI$110,700–$218,300 / yearOther skills include the ability to analyze, act and design action plans upon monthly and quarterly reports related to individual providers, facilities, MS-DRGs, APR, PSIs, severity of illness and risk of mortality, capture rates, quality metrics and can effectively prioritize their work activities. Clinical Payments Optimization: Assisting clients by validating that payments for clinical healthcare services comply with regulatory, clinical based evidence and contractual requirements while also determining that payments are appropriate for the type and level of care provided.
Summit Surgery Center - Business Office Specialist Regent SurgicalSummit Surgery Center - Business Office SpecialistTroy, MichiganThis role requires strong communication with patients, internal colleagues, and physician’s offices, attention to detail, and knowledge of healthcare insurance plans, billing procedures, and other primary functions associated with a medical practice. Under the direction of the Business Office Manager, or Center Administrator, the Business Office Specialist (BOS) can assume responsibility for multiple business office functions based on the needs of the Center.
Ophthalmic Scribe/Tech EyeCare Partners LLCOphthalmic Scribe/TechRoyal Oak, MIOphthalmic Scribe / Technicians use ophthalmic techniques to perform preliminary work-up of patients in a clinic setting, scribe for Physicians and may also directly assist Physician(s) with examinations and treatment of patients. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives.
Field Advanced Practice Provider - NP - Metro Detroit Suburbs Elevance Health IncField Advanced Practice Provider - NP - Metro Detroit SuburbsDearborn, MIThe Field Advanced Practice Provider - NP- Metro Detroit Suburbs is responsible for collaborating with company physicians, the patient's other physicians and providers, and their family members to develop complex plans of care in accordance with the patient's health status and overall goals and values. Develops and implements clinical plans of care for adult patients facing chronic and complex conditions (e.g., co-morbid medical and mental health diagnoses, limited personal resources, chronic medical conditions.).
Certified Professional Coder, Special Investigations Unit (Aetna SIU) CVS Health CorpCertified Professional Coder, Special Investigations Unit (Aetna SIU)MI$43,888–$93,574 / yearThe Certified Professional Coder (CPC) will perform medical claim reviews for the Special Investigations Unit (SIU) to ensure compliance with coding practices through a comprehensive record review for medical, behavioral, transportation and other healthcare providers. Uses department resources regularly and follows workflows with minimal assistance or intervention to perform daily work to meet metrics.
NewDental Front Desk Receptionist Premier Smiles PLCDental Front Desk ReceptionistLivonia, MIResponsibilities include greeting and checking in patients, answering phone calls, scheduling appointments, confirming appointments, collecting patient information, verifying insurance, processing payments, and helping keep the front office running smoothly. This role is an important part of our patient experience, so we are looking for someone who is welcoming, professional, and comfortable communicating with patients both in person and over the phone.
NewClinical Pharmacy Specialist University Physician GroupClinical Pharmacy SpecialistDetroit, MichiganThe Clinical Pharmacy Specialist embedded within the Wayne Mobile Health Unit (WMHU) serves as a community-based clinical pharmacist supporting medication access, medication optimization, medication therapy management (MTM), pharmacy operations, and pharmacist-delivered patient care services across the Mobile Health Unit network. Primary responsibilities include community-based clinical pharmacy services, medication therapy management, medication access coordination, medication inventory oversight, pharmacy operations support, workflow optimization, quality improvement activities, and expansion of pharmacist-delivered services within mobile unit settings.
Field Advanced Practice Provider - NP - Metro Detroit Suburbs Elevance HealthField Advanced Practice Provider - NP - Metro Detroit SuburbsDearborn, MichiganThe Field Advanced Practice Provider – NP- Metro Detroit Suburbs is responsible for collaborating with company physicians, the patient’s other physicians and providers, and their family members to develop complex plans of care in accordance with the patient’s health status and overall goals and values. Develops and implements clinical plans of care for adult patients facing chronic and complex conditions (e.g., co-morbid medical and mental health diagnoses, limited personal resources, chronic medical conditions.).
Remote Registered Nurse (Remote Patient Monitoring & Chronic Care Management) 3:15Remote Registered Nurse (Remote Patient Monitoring & Chronic Care Management)Detroit, MIRemote$55,000–$65,000Assist patients in the navigation of their healthcare (example - assisting patients with scheduling appointments, coordinating with specialists, and ensuring preventative screenings are completed, etc.). We are looking for a qualified Registered Nurse (RN) to serve our patient population in the navigation, prevention and management of their health through continuous care programs like Remote Patient Monitoring and Chronic Care Management.
Litigation Paralegal State FarmLitigation ParalegalSouthfield, Michigan$68,200–$78,881 / yearFull timeWith the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more.
Nurse Practitioner NAPHCARE, INC.Nurse PractitionerDetroit, MIPhysical Capabilities: Must have the ability to stand for long periods, lift and move patients (up to 50 pounds), bend, squat, reach, push, pull, walk significant distances, and perform physically demanding tasks like CPR, all while maintaining good balance and endurance throughout a shift. Working within a controlled environment, where security is top priority and the days are never dull, you will have various duties to keep you engaged including assessing, diagnosing and treating patients with a range of medical conditions and chronic illnesses, prescribe medications, respond to emergencies, etc.
Ophthalmic Technician / Scribe - Willing To Train! Eye Care PartnersOphthalmic Technician / Scribe - Willing To Train!Birmingham, MIThis employee will use ophthalmic techniques to perform preliminary work-up of patients in a clinic setting, scribe for Physicians and may also directly assist Physician(s) with examinations and treatment of patients. Required skills include: dilation, refraction, pressures, and performing a variety of diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor and topography.
LMFT/LCSW GpacLMFT/LCSWDetroit, MI75000–80000This role includes conducting assessments, developing individualized treatment plans, providing evidence-based therapy, and collaborating with interdisciplinary team members to ensure exceptional patient care. The Licensed Marriage and Family Therapist (LMFT) or Licensed Clinical Social Worker (LCSW) will provide high-quality behavioral health services to clients of all ages.
Receptionist Together Women's Health, LLCReceptionistRoyal Oak, MichiganFull timeWe’re a rapidly growing network of OBGYN private practice groups, and while it’s important to know what we are, it’s more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. As a full-time team member, you will have access to a range of benefits to include: Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term Disability.
Registered Nurse - Labor and Delivery TalentBurst, Inc.Registered Nurse - Labor and DeliveryMount Clemens, MI$2,434–$2,506 / weekWe are seeking a compassionate and experienced Registered Nurse (RN) Labor & Delivery to provide comprehensive nursing care to women during labor, delivery, recovery, and the immediate postpartum period. The RN will collaborate with obstetricians, midwives, anesthesiologists, pediatric providers, and other healthcare professionals to ensure safe, evidence-based care for mothers and newborns.
Data Entry Clerk Remote Recruit MonitorData Entry Clerk RemoteDetroit, MichiganRemoteOur paid for marketing study participants come from all histories as well as business including remote control information entry staff, administrative assistant, receptionist, purchases associate, customer support representative, stockroom or blue-collar worker, chauffeur, medical assistant, nurse, call facility rep, and so on. Our company are recruiting those that have a background in medical care, materials residence worker, shipping drivers, customer service, etc - we welcome all backgrounds so long as you prepare to know.
Mental Health Specialist - Children Services CNS Healthcare CareersMental Health Specialist - Children ServicesDetroit, MichiganUnder the supervision of a licensed Program Team Supervisor, the Mental Health Specialist – Children and Family Services will: Provide thorough and complete integrated biopsychosocial assessment, at intake and annually, to assess person served history and identify treatment needs using a trauma-informed approach. The Mental Health Specialist – Children and Family Services role serve as an interim placement to provide clinical services to families, parents, and children who have multiple service needs and access to an array of mental health services and supports under the supervision of a licensed professional.
Behavior Health Urgent Care Clinician CNS Healthcare CareersBehavior Health Urgent Care ClinicianEastpointe, MichiganState licensure: Limited-Licensed Master’s Social Worker (LLMSW), Licensed Master’s Social Worker (LMSW), Limited-Licensed Professional Counselor (LLPC), Licensed Professional Counselor (LPC), Limited-Licensed Marriage and Family Therapist (LLMFT), Licensed Marriage and Family Therapist (LMFT), Temporary Limited-License Psychologist (TLLP), OR Limited-Licensed Psychologist (LLP). We are seeking candidates who want to join our impact-driven organization and who share our passion for advancing integrated mental and physical healthcare and eliminating stigma by providing services to those affected by mental illness, substance use, intellectual/developmental disabilities, and emotional disorders.
Behavioral Health Urgent Care Clinician CNS Healthcare CareersBehavioral Health Urgent Care ClinicianPontiac, MichiganState licensure: Limited-Licensed Master’s Social Worker (LLMSW), Licensed Master’s Social Worker (LMSW), Limited-Licensed Professional Counselor (LLPC), Licensed Professional Counselor (LPC), Limited-Licensed Marriage and Family Therapist (LLMFT), Licensed Marriage and Family Therapist (LMFT), Temporary Limited-License Psychologist (TLLP), OR Limited-Licensed Psychologist (LLP). We are seeking candidates who want to join our impact-driven organization and who share our passion for advancing integrated mental and physical healthcare and eliminating stigma by providing services to those affected by mental illness, substance use, intellectual/developmental disabilities, and emotional disorders.
Health Info Tech I DMC Sinai-Grace HospitalHealth Info Tech IDetroit, MIDMC Sinai-Grace Hospital is DMC’s largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology and cosmetic services. Sinai-Grace’s joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country.
Part Time Veterinary Technician / Assistant (Day Shift) - Angel Animal Hospital PetVet Care CentersPart Time Veterinary Technician / Assistant (Day Shift) - Angel Animal HospitalFarmington Hills, MIClassification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. Experience with handling animals; collecting and processing laboratory samples; performing radiographs (X-rays); administering medications, including SQ injections; preparing vaccines; filling prescriptions; obtaining patient histories; monitoring TPRs; providing client communication and education; and assisting with administrative duties as needed.
Casual Registered Nurse University Physician GroupCasual Registered NurseDetroit, MichiganWith more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community. Maintain clinical area stock to ensure the necessary supplies and pharmaceuticals are available as well as ensuring the necessary equipment and instruments are available and notify all problems to the Clinical Operations Manager.
NewAmbulatory Care Clinical Pharmacist Trinity HealthAmbulatory Care Clinical PharmacistWaterford, MichiganImplements and maintains clinical pharmacist services at multiple ambulatory care sites within IHA.Works collaboratively with other clinicians, which may include care managers and behavioral health care managers, as well as healthcare providers to implement and maintain innovative disease state management program and clinical pharmacy services. Ability to exhibit a professional and positive image and work effectively with various levels of organizational members and diverse populations including IHA staff, providers, family members, insurance carriers, vendors, external customers and community groups.
Clinical Scribe Midwest Vision Partners LLCClinical ScribeSouthfield, MIAlpine is a strong supporter of MVP, given their PeopleFirst philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels. Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives.
Registered Nurse - Brain & Spine Surgery, Oakland Campus Trinity HealthRegistered Nurse - Brain & Spine Surgery, Oakland CampusPontiac, MIPhysical activity that sometimes requires handling and lifting patients, transferring patients to gurney using slide board, assisting patients with dressing/undressing, transferring patients to wheelchair using gaitbelt, walking, bending, stooping, reaching, climbing, kneeling and/or twisting. Responsible for efficiently triaging patient needs via telephone and during visits to ensure appropriate timely access to the appropriate level of care, reducing avoidable emergency department visits and readmissions according to IHA's Policies and Protocols.2.