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Provide end-user technical assistance via instant messaging, video and audio conferencing, telephone, email, desktop sharing, and desk-side service for resolving IT service-related needs and issues to the user’s complete satisfaction. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients.

Sikich

Help Desk Specialist (Gov't Tech)

Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service. We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well.

At Milestone, we know IT, and we&rsquo;re consistently driving innovation in infrastructure operations to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT infrastructures smarter, streamlined, and ultimately, more successful.
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to your company and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.
Since our inception in 1997, our clients have benefited from more efficient operations and a renewed focus on employee development and business innovation. When founder, Prem Chand, started Milestone Technologies, Inc. he aimed to solve the growing problem of IT Relocation for Silicon Valley businesses. Today, with more than 2,000 employees serving a substantial client base of over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Help Desk Jobs in Capitol Hill, WA

Help Desk Specialist (Gov't Tech) Sikich

Service Desk Technician L2 Milestone Technologies Inc

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