Roseville, California6 days ago
Understanding of database structures and SQL;• Knowledge of and skill to operate the applications supported, which include SQL Queries, Windows, Outlook and Microsoft word, Excel, Access, and PowerPoint;• Familiarity with business systems and processes supported by systems;• Familiarity with in-house Contract Management System or similar product preferred;• Initiative and follow-through, including the ability to complete an assignment from start to finish and provide follow-up and documentation;• Strong problem solving and analytical skills;• Ability to communicate effectively and respond to questions and requests from team, customers and others;• Effective written communication skills using appropriate business English;• Human relations skills to maintain effective working relationships with team;• Effective customer service skills;• Intermediate computer literacy including knowledge of word processing, spreadsheet, database and presentation software;• Basic mathematical ability including addition, subtraction, multiplication, and division;• Demonstrated customer service, problem solving and common sense skills. Under general supervision, the Senior Desktop Support Technician provides third-tier response in resolving computer systems and applications software issues that are escalated by lower level technicians; and responds to user inquiries and requests for assistance.