Minimum 4 years prior demonstrated experience " Remote phone support " Exceptional written and oral communication skills " Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills " Ability to absorb and retain information quickly " Ability work independently with minimal supervision " Sitting for extended periods of time " General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support " Windows 10 " MS Office (versions 2016/O365) " MS Outlook (versions 2013/16/ O365) " Intune & Webmail " Cisco Jabber / Meeting Place " Active Directory / Active Roles / Quest Password Manager " SAP & Maximo password unlock / resets " Enterprise\departmental applications specific to NYPA " Periodically support other IT Groups as needed | Education & Certifications. " Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner " Access the Footprints ticketing system to create or resolve tickets " Ability to RDP into a machine to fix an issue " Preform password resets " Resolve any VPN access issues " Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications " Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network) |
Skills.White Plains, NY30+ days ago li> Software application required to support: Windows 10, MS Office (versions 2016/O365), MS Outlook (versions 2013/16/O365), Intune & Webmail, Cisco Jabber / Meeting Place, Active Directory / Active Roles / Quest Password Manager, SAP & Maximo password unlock/resets, Enterprise/departmental applications specific to our company. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. p>• Provide multichannel remote support, via phone, email, and messaging channels, to global colleagues • Diagnose and resolve incidents and service requests across end-user technologies • Log, categorize, prioritize, and manage tickets in alignment with SLA targets • Escalate complex issues to Level 2/3 teams with clear and thorough documentation • Communicate effectively with clients, managing expectations and providing timely updates • Contribute to knowledge base articles and continuous service improvement initiatives • Participate in structured shift handovers to ensure seamless global coverage. As a member of Point72's Technology team, we encourage and support your professional development from day one-helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity-all while delivering real business impact for our multi-billion-dollar global business. White Plains, NY26 days ago li>Software application required to support: Windows 10, MS Office (versions 2016/O365), MS Outlook (versions 2013/16/ O365), Intune & Webmail, Cisco Jabber / Meeting Place, Active Directory / Active Roles / Quest Password Manager, SAP & Maximo – password unlock\resets, Enterprise\departmental applications specific to Client. - Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner.
p>The Service Desk Support Specialist conducts routine tasks for the Service Desk Support team, following established processes under general supervision to ensure accuracy, timeliness, and quality of work. • Contributes to completion of tasks for the support function of the Service Desk Support team, and follows routine administrative processes to ensure accuracy, timeliness, and quality of deliverables. White Plains, NY26 days ago Job Details: Job Title: Service Desk Analyst Location: White Plains, NY Duration: 12+ Months Pay Range: $35.00 to $38.00 Project Overview: This role will field incoming Help Desk requests from end users via both telephone and e-mail in a courteous/professional manner. Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network) Skills: Remote phone support. New York, New York30+ days ago . Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other how-to questions. As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. p>Position Description: We're hiring a Service Desk Agent to provide telephone technical support of hardware, systems, sub-systems and/or applications for FAA employee and non-employee user base, spanning the globe in support of the United States and interests abroad. • Suggests updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of technical support personnel to detect and resolve problems. Jersey City, NJ30+ days ago p>We have more than 1,000 employees in a distributed workforce environment across 12 offices-Fairfield, CA; Mountain View, CA; Cheshire, CT; Jacksonville, FL; Tallahassee, FL; Tampa, FL; Chicago, IL; Jersey City, NJ; Marlton, NJ; Cincinnati, OH; Houston, TX; Sheboygan, WI-who are tackling the industry's toughest challenges. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Our comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more. Support the use of operating systems and software applications including, but not limited to, Windows 11, Microsoft 365, Azure Virtual Desktop, and Adobe applications. Our comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more. + Support the use of operating systems and software applications including, but not limited to, Windows 11, Microsoft 365, Azure Virtual Desktop, and Adobe applications. You'll also play a key role in keeping the Stamford office running seamlessly, with a strong focus on supporting conference room and video collaboration solutions that are essential to how our teams and clients connect. While you'll coordinate closely with two US-based Service Desk teammates who work remotely, you'll be a member of a two-person on-site IT support in Stamford, trusted to keep things moving and make a real impact. The Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues and developing service desk policies to ensure high-quality service delivery. This role requires strategic thinking, independent judgment, and close collaboration with IT leadership to align support services with business needs. East Meadow, NY11 days ago li>Knowledge of Altera Solutions (Sunrise Clinical Manager, Sunrise Radiology, Enterprise Scheduling), and familiarity with Altera clients, processes, and the healthcare industry in general including healthcare workflows in an ambulatory and acute care setting. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. Jersey City, NJ19 days ago The Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues and developing service desk policies to ensure high-quality service delivery. We provide innovative financial solutions through our Wealth Management, Capital Markets, Futures and Advanced Clearing and Prime Services divisions. Jersey City, NJ30+ days ago The Helpdesk Administrator provides technical assistance and support for the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Technical Aptitude – Must be able to demonstrate a general understanding of helpdesk operations (i.e. Server, Virtualization, Systems Administration, Production operations, DR/Business Continuity and Recovery practices, and more). Jersey City, NJ20 days ago The Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues and developing service desk policies to ensure high-quality service delivery. This role requires strategic thinking, independent judgment, and close collaboration with IT leadership to align support services with business needs. |