TEMPORARY

FULL_TIME

CONTRACTOR

ADAPTED_NOW

YEAR

This role requires a hands-on Tableau Administrator who is comfortable supporting users, managing access and security, and keeping the Tableau environment running smoothly. Experience collaborating with cross‑functional teams, including analysts, developers, and business users.

DTS is looking for Tableau Admin for our direct client position in Lansing, MI Top Skills & Years of Experience: <ul><li>1+ years professional programmer/analyst experience using Python.</li><li>1+ years of experience of Tableau Site Administration and Dashboard Development.</li><li>1+ years of experience of MS Teams Administration.</li><li>1+ years of experience working with SQL Queries.</li><li>1+ years of experience as technical trainer in classroom setting.</li><li>1+ years of experience with Power BI, including report development, and supporting business users</li></ul> Role description:Job Summary:The Tableau Administrator manages users and their access to projects, workbooks, and data sources. The Tableau Administrator will also provide help desk support and conduct user training.Job Responsibilities:<ul><li>This role requires a hands-on Tableau Administrator who is comfortable supporting users, managing access and security, and keeping the Tableau environment running smoothly</li><li>Adding and removing staff licenses for Tableau test and production environments.</li><li>Updating security permissions for staff in Tableau environments.</li><li>Executing Tableau configuration scripts to add new business areas of MDHHS to the Tableau servers.</li><li>Promoting Tableau workbooks from test to production.</li><li>Monitoring and maintaining PHA Tableau MS Team site including user administration.</li><li>Monitoring and maintaining Tableau SharePoint site.</li><li>Collaborating with cross‑functional teams, including analysts, developers, and business users</li></ul>Required Qualifications:<ul><li>1+ years professional programmer/analyst experience using Python.</li><li>1+ years of experience of Tableau Site Administration and Dashboard Development.</li><li>1+ years of experience of MS Teams Administration.</li><li>1+ years of experience working with SQL Queries.</li><li>1+ years of experience as technical trainer in classroom setting.</li><li>1+ years of experience with Power BI, including report development, and supporting business users</li><li>Experience collaborating with cross‑functional teams, including analysts, developers, and business users</li><li>Professional demeanor and reliability in a public‑sector or enterprise environment</li><li>Adaptability and willingness to learn new tools, processes, or agency standards as needed</li><li>Strong organizational skills with the ability to manage multiple requests and priorities</li></ul>  <div>DTS offers excellent compensation package.</div> Contact Kapil Sharma Team Lead Digital Technology Solutions 248-438-8214

Digital Technology Solutions

Tableau Admin - Lansing, MI

Analysis Skills

Business Support

Help Desk

Microsoft SharePoint

Organizational Skills

Power BI

Process Hazard Analysis (PHA)

Production Systems

Python Programming/Scripting Language

Reporting Dashboards

SQL (Structured Query Language)

Scripting (Scripting Languages)

Security Monitoring

Software Engineering

Tableau

Team Lead/Manager

Technical Training

Testing

Training/Teaching

monster

OTHER

FEED

UNKNOWN

Overview: Amyx is seeking to hire a Help Desk Manager to oversee and manage the Commercial and Government Entity (CAGE) Registration and Operations Support Help Desk at the Defense Logistics Agency (DLA) facility in Battle Creek, MI. Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear.

Overview:
Amyx is seeking to hire a Help Desk Manager to oversee and manage the Commercial and Government Entity (CAGE) Registration and Operations Support Help Desk at the Defense Logistics Agency (DLA) facility in Battle Creek, MI. This position will ensure the team responds to all vendor and government entity registration inquiries via email, fax, telephone and escalated CRM processing requests (ServiceNow). The Help Desk responds to an average of 19,000 registrations per month, or up to 27,000 as demand necessitates. 

Responsibilities:
- Responsible for supporting all aspects of the development and implementation of assigned projects and provide a single point of contact for those projects - Interfaces with all areas affected by the project including end users, computer services, and client services - Develop detailed work plans, schedules, project estimates, resource plans, and status reports - Directs the Help Desk team and reviews their work products for completeness and accuracy to meet customer requirements - Provide communication to the CAGE PMO, COR and the COTR to review project plans, status reports, and deliverables - Ensures the team meets all Government SLAs, works escalated tickets or issues, and attends all required meetings with the CAGE customer - Interact daily with vendors and customers as a technical subject matter expert on the CAGE system - Provide monthly report inputs to the Task Order Project Manager of all completed activities, help desk metrics, risks, issues, etc. Supported Technologies:ServiceNow, Microsoft Suite of Tools, variety of applications and online tools

Qualifications:
Required:- Must have 5 years of relevant experience in customer service or help desk operations - Must have a Bachelor's degree - Must possess an IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) - Must possess a DoD Approved 8570 Baseline Certification of IAT Level I or higher  Desired:- Previous DLA experience preferred - Previous experience as a help desk supervisor or help desk manager preferred  Benefits include:<ul><li style="list-style-type:none"><ul><li style="list-style-type:none"><ul><li>Medical, Dental, and Vision Plans (PPO & HSA options available)</li><li>Flexible Spending Accounts (Health Care & Dependent Care FSA)</li><li>Health Savings Account (HSA)</li><li>401(k) with matching contributions</li><li>Roth</li><li>Qualified Transportation Expense with matching contributions</li><li>Short Term Disability</li><li>Long Term Disability</li><li>Life and Accidental Death & Dismemberment</li><li>Basic & Voluntary Life Insurance</li><li>Wellness Program</li><li>PTO</li><li>11 Holidays</li><li>Professional Development Reimbursement</li></ul></li></ul></li></ul>  Please contact talent@amyx.com with any questions! Amyx is an Equal Opportunity employer. Amyx is committed to providing equal employment opportunity to all job seekers. Every qualified applicant receives focused consideration for employment and no one is discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status. In addition to federal law requirements, Amyx complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Equal Opportunity Employer- Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Amyx is an E-Verify employer. Amyx proudly and proactively takes affirmative action to advance employment of individuals who are minorities, women, protected veterans and individuals with disabilities. Physical Demands Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.

Amyx, Inc. is a financially strong ISO 9001-2008 certified and CMMI-DEV Level 3 appraised small business founded in 1999 and headquartered in Reston, Virginia. Amyx’s services are listed below. These services, backed by proven solutions, are delivered by a workforce of exceptional professionals, many of whom possess over 25 years of experience. Amyx personnel have strong core values rooted in public service and hold an intense belief that service to the Government can make a difference. Additional information on our core capabilities can be found on our Core Capabilities page.

Amyx, Inc.

Help Desk Manager

Calendar Management

Communication Skills

Computer Security

Computer Services

Computer Workstations

Customer Relationship Management (CRM)

Customer Support/Service

Dental Insurance

Desktop PC

Government

IAT - Information Assurance Technical

IT Service Management (ITSM)

Laptop PC

Life Insurance

Logistics

Metrics

Microsoft Product Family

National Agency Clearance

Operational Support

Preferred Provider Organization (PPO)

Product Reviews

Project Estimates

Project Planning

Project/Program Management

Reimbursement

Reporting Skills

Security Clearance

Service Level Agreement (SLA)

ServiceNow

Staff Requirements

Status Reports

United States Department of Defense (DoD)

Vision Plan

[AW]-iCims

Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis bring people, goods, and services where they need to be. We are strengthened by ten industry-leading brands -- Utilimaster®, Blue Arc™, Royal® Truck Body, DuraMag®, Magnum®, Strobes-R-Us®, Spartan® RV Chassis, Red Diamond™, Builtmore™ and Independent Truck Upfitters™.

Technical Support Specialist 1 | The Shyft Group (TSG) | Charlotte, MI Regular Employee | Salary Non-Exempt | 52-55K Per Year Who we are: At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis bring people, goods, and services where they need to be. We are strengthened by ten industry-leading brands -- Utilimaster®, Blue Arc™, Royal® Truck Body, DuraMag®, Magnum®, Strobes-R-Us®, Spartan® RV Chassis, Red Diamond™, Builtmore™ and Independent Truck Upfitters™. Over 4,000 employees across eleven states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, every ride. Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road - for an experience that is safer, more satisfying, more rewarding all around. With 50 years and millions of miles behind us, we continue to charge forward - leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies. What you'll do: The Technical Support Specialist position is responsible for receiving, recording, and reconciling customer / end user technical questions on use and implementation of computer products, in a timely and professional manner. JOB RESPONSIBILITIES: • Answer incoming customer telephone calls in a courteous and professional manner • Assist customers/end users with questions on product installation, usage, and implementation • Respond to and investigate customer/end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner • Answer customer inquiries and provide appropriate technical and/or product-related information • Rely on instructions and pre-established guidelines to perform the functions of the job • Escalate complex inquiries • Research and resolve customer complaints • Obtain customer feedback information • Effectively communicate customer issues and concerns to all applicable internal staff members • Document all contacts, actions, and responses in helpdesk tracking system •Organize and maintain a file system; correspondence, and other records • Maintain working knowledge of products and/or services • Prepare reports and correspondence, as needed • Other tasks as assigned Qualifications: • Associate degree in information technology, computer science, or related field preferred • 2 years of related technical support experience • Excellent attendance • Positive attitude • Strong and consistent attention to detail • Self-motivated with the ability to stay on task • Team oriented • Capable of comprehensive listening (understanding the message(s) that is being communicated) • Proven customer service skills • Experience training users of all levels to be proficient using computer-based applications • Versatile, flexible, and a willingness to work within constantly changing priorities • Proficient with a variety of desktop and internet applications • Experience with cell phones, smart phones, tablets • Hands-on experience installing/reinstalling operating systems and applications. This includes network, printer, and other driver software • Must be familiar with common office automation applications (e.g., Microsoft Office, including Outlook, etc.) • Knowledge of: o Network structure, security, and function o Network printer function and the ability to troubleshoot printing problems o VoIP phone functions and the ability to troubleshoot problems o Windows operating systems • Able to: o Effectively prioritize and execute tasks in a high-pressure environment o Develop a thorough understanding of company's IST products and services • Strong: o Communication skills, verbal and written o Interpersonal skills o Organizational, problem-solving, and analytical skills Why The Shyft Group? At The Shyft Group, we believe our people are our greatest asset. That's why we're committed to fosterin

Shyft Group

Technical Support Specialist 1

Automation

Computer Science

Customer/Client Research

Detail Oriented

Entrepreneurship

Establish Priorities

File Systems

Identify Issues

Information Technology & Information Systems

Internet Application

Microsoft Office

Microsoft Outlook

Microsoft Windows Operating System

Network Security

Prepare Correspondence

Presentation/Verbal Skills

Printers

Printing

Resolve Customer Issues

Systems Administration/Management

Systems Maintenance

Team Player

Technical Support

Telephone Skills

Time Management

Writing Skills

Broadbean

Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

The Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.

Position Description & Qualifications The Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Serco supports the US Army as a prime for their PPB BOS contract maintaining their financial management application. Our team upgrades, maintains and manages the software that runs the Army’s cloud based financial systems to allow them to perform their missions successfully. In this role, you will: + Serve as the first point of contact for end users via ticketing tools for PPB BOS and related Army enterprise systems. + Handle incident intakes and resolution, account and access support, and routine troubleshooting under the guidance of senior service desk and system administration staff. + Follow standard operating procedures, use knowledge base articles for incident resolutions, and process service requests. + Recommend updates when gaps and recurring issues are identified. To be successful in this role, you must have: + U.S. Citizenship + An Active DoD Secret clearance + A Bachelor’s Degree in Human Factors, Computer Science, Information Systems, or other relevant field. + 2 years of experience providing helpdesk support on Software Systems and Applications. + Experience logging, categorizing, and tracking all incident and service requests; managing tickets through closure and confirming user satisfaction. + Experience in troubleshooting basic software issues and escalating complex issues to tier 2/3 support. + The ability to travel up to 10% of the time. Additional desired experience and skills: + Experience documenting business processes, frequently asked questions, and creating user / administrator guides + Experience with ITIL methodologies + Experience working with teams to identify user needs + Experience with common release tracking software (JIRA, Confluence) + Experience creating user training materials and presenting training materials If you are interested in supporting and working with our military and a passionate Serco team, Submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

Serco

User Support Specialist

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Tableau Admin - Lansing, MIDigital Technology Solutions

Help Desk ManagerAmyx, Inc.

Technical Support Specialist 1Shyft Group

User Support SpecialistSerco

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