Service Desk Technician (6757) MetroStar SystemsService Desk Technician (6757)Rosslyn, VA$50,000–$60,000 / yearYou'll also monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set, with the goal to make an impact across the federal government. Simulate or recreate user problems to resolve operating problems and serve as a liaison with customers and our clients to resolve issues, track problems and provide solutions.
Service Desk Manager/Quality Assurance Computer World ServicesService Desk Manager/Quality AssuranceWashington, District of Columbia$119,000–$140,000 / yearThis role integrates technical leadership, operational management, quality assurance, and customer service oversight to ensure services are delivered in accordance with contract requirements, industry best practices, and established Service Level Agreements (SLAs). Responsibilities include ensuring timely and accurate troubleshooting across hardware, software, email, printer, directory, and desktop application issues, as well as managing staffing, training, reporting, and the consistent achievement of service quality and SLA targets.
Manager, IT Service Desk & End User Services Clark Construction GroupManager, IT Service Desk & End User ServicesMcLean, VirginiaWhile there are times for quiet concentration, you'll also be expected to move actively throughout the office and travel occasionally to various locations, including dynamic construction sites, utilizing different modes of transportation. Escalation routing into Enterprise Applications, Infrastructure, and Asset Management, ensuring issues land in the right hands without falling through the cracks, and high-urgency issues are handled appropriately.
Service Desk Manager ICFService Desk ManagerWashington, District of ColumbiaPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Reporting to the Program Manager, this role owns the full operational lifecycle of a single-tier service desk, with direct accountability for customer satisfaction, Tier Zero deflection performance, knowledge management, and continuous improvement.
NewTechnical Lead - Service Desk Operations UnissantTechnical Lead - Service Desk OperationsBethesda, MDIdentify and recommend solutions that reduce the need for end users to contact the Service Desk, including end-user training, self-help support, root cause analysis, automation, and self-service capabilities. Work Experience and Job Skills: Minimum of five (5) consecutive years of experience managing or leading enterprise IT Service Desk, Contact Center, or IT Service Management operations in an environment of similar size and complexity.
NewTechnical Lead - Service Desk Operations Unissant IncTechnical Lead - Service Desk OperationsBethesda, MDIdentify and recommend solutions that reduce the need for end users to contact the Service Desk, including end-user training, self-help support, root cause analysis, automation, and self-service capabilities. Work Experience and Job Skills: Minimum of five (5) consecutive years of experience managing or leading enterprise IT Service Desk, Contact Center, or IT Service Management operations in an environment of similar size and complexity.
NewSenior Manager, Service Desk EverfoxSenior Manager, Service DeskHerndon, Virginia$163,900–$198,300 / yearThe manager leads a team responsible for incident, request, problem, and knowledge management, while partnering closely with Infrastructure, Networking, Security, Applications, and business stakeholders to deliver high‑performing IT services that meet organizational and regulatory requirements. Strong understanding of ITIL practices including Incident, Problem, Change, Request, Knowledge, and Service Level Management.• Experience leading major incidents, root‑cause analysis, and improvement initiatives.•
Service Desk Manager ComtechService Desk ManagerBethesda, MarylandIn the finance and medical sector, Comtech offers IT solutions to help financial and healthcare organizations comply with regulatory requirements and helps them reduce costs while increasing strategic agility. Comtech is an award winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense and other Agencies.
Actionet, Inc. Careers - Tier 2 - Mid Level Desk Side IT Specialist ActioNet, Inc.Actionet, Inc. Careers - Tier 2 - Mid Level Desk Side IT SpecialistWashington, DC$65,000–$75,000 / yearActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.
IT Service Desk Analyst (Level 2 / L2 Support) AHU TechnologiesIT Service Desk Analyst (Level 2 / L2 Support)Washington, District of ColumbiaAbility to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. · Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
Front Desk Coordinator Lone Peak Dental GroupFront Desk CoordinatorWoodbridge, VAWe’re on the lookout for a reliable, energetic, and compassionate Front Desk Coordinator that thrives in a team-oriented environment and is committed to providing outstanding care to our kiddos and their caregivers. Lone Peak Dental Group is a leading pediatric specialty Dental Support Organization (DSO) with over 76 offices across 15 states .
Front Desk Agent (Part-Time) Marquee HospitalityFront Desk Agent (Part-Time)Woodbridge, VirginiaDue to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
Front Desk Associate (Full-time) Columbia, MD & Glen Burnie, MD PM PediatricsFront Desk Associate (Full-time) Columbia, MD & Glen Burnie, MDColumbia, MarylandIn addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM. Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
Pediatric Urgent Care- Front Desk Associate (Full-time) Greenbelt, MD PM PediatricsPediatric Urgent Care- Front Desk Associate (Full-time) Greenbelt, MDGreenbelt, MarylandIn addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM. Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
Front Desk Agent Crescent Hotels & Resorts LLCFront Desk AgentWashington, DC$23.21 / hourPart timeWe believe the success in this role will demonstrate itself through the following attributes and skills: We expect our associates to provide warm, friendly service with a genuine smile and pleasant attitude. Must have the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Front Desk Associate (Part-time HD 9/1/2026) Laurel, MD PM PediatricsFront Desk Associate (Part-time HD 9/1/2026) Laurel, MDLaurel, MarylandIn addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM. Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
Bilingual Front Desk Associate (Per-diem- Hire date 9/1/2026) District Heights, MD & Columbia, Heights, DC PM PediatricsBilingual Front Desk Associate (Per-diem- Hire date 9/1/2026) District Heights, MD & Columbia, Heights, DCDistrict Heights, MarylandIn addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM. Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
Front Desk Associate (Per-diem HD 9/1/2026) Greenbelt, MD, Laurel, MD, Germantown, MD, Rockville, MD PM PediatricsFront Desk Associate (Per-diem HD 9/1/2026) Greenbelt, MD, Laurel, MD, Germantown, MD, Rockville, MDGreenbelt, MarylandIn addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM. Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
Front Desk Associate (Per-diem -HD 9/1/2026) Float between District Heights, MD & Columbia Heights, DC PM PediatricsFront Desk Associate (Per-diem -HD 9/1/2026) Float between District Heights, MD & Columbia Heights, DCDistrict Heights, MarylandIn addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM. Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
Medical Receptionist/ Front Desk (bilingual) International PediatricsMedical Receptionist/ Front Desk (bilingual)Gaithersburg, MDFull timeWe are looking for someone who will make every effort to facilitate the patient experience and ensure that patients and their families feel supported, respected, and cared for. The ideal candidate will be compassionate, patient, and willing to help families navigate appointments, insurance questions, payments, and other office needs.