Provide Tier 1 technical support via phone, email, and ticketing system for end users - Troubleshoot and resolve issues related to: - Windows / macOS operating systems - Microsoft 365 (Outlook, Teams, etc.) - Network connectivity, VPN, and printers - Log, track, and manage tickets through the service desk platform (ServiceNow, Jira, etc.) - Perform basic hardware support including: - Laptop/desktop setup and imaging - Installation (monitors, printers, docking stations) - Assist with user account management - Support new hire onboarding/offboarding (device provisioning, account setup) - Document troubleshooting steps and maintain knowledge base articles We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. Skills and Requirements - 1-3 years of experience in helpdesk, service desk, or desktop support - Hands-on experience troubleshooting hardware, software, and basic networking issues [Tier 1 helpdesk | OneNote] - Experience with a ticketing system (ServiceNow, Jira, ConnectWise, etc.) [Tier 1 helpdesk | OneNote] - Strong customer service and communication skills - Ability to prioritize and manage multiple support requests Experience with Active Directory / Azure AD Exposure to Microsoft 365 environment CompTIA A+ or Google IT Support Certification