Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

Life Insurance

UNKNOWN

ADAPTED_NOW

The Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.

Position Description & Qualifications The Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Serco supports the US Army as a prime for their PPB BOS contract maintaining their financial management application. Our team upgrades, maintains and manages the software that runs the Army’s cloud based financial systems to allow them to perform their missions successfully. In this role, you will: + Serve as the first point of contact for end users via ticketing tools for PPB BOS and related Army enterprise systems. + Handle incident intakes and resolution, account and access support, and routine troubleshooting under the guidance of senior service desk and system administration staff. + Follow standard operating procedures, use knowledge base articles for incident resolutions, and process service requests. + Recommend updates when gaps and recurring issues are identified. To be successful in this role, you must have: + U.S. Citizenship + An Active DoD Secret clearance + A Bachelor’s Degree in Human Factors, Computer Science, Information Systems, or other relevant field. + 2 years of experience providing helpdesk support on Software Systems and Applications. + Experience logging, categorizing, and tracking all incident and service requests; managing tickets through closure and confirming user satisfaction. + Experience in troubleshooting basic software issues and escalating complex issues to tier 2/3 support. + The ability to travel up to 10% of the time. Additional desired experience and skills: + Experience documenting business processes, frequently asked questions, and creating user / administrator guides + Experience with ITIL methodologies + Experience working with teams to identify user needs + Experience with common release tracking software (JIRA, Confluence) + Experience creating user training materials and presenting training materials If you are interested in supporting and working with our military and a passionate Serco team, Submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

Serco

User Support Specialist

Analysis Skills

Atlassian JIRA

Business Processes

Cloud Computing

Computer Science

Contract Management

Customer Relations

Customer Satisfaction

Customer Support/Service

DoD Secret Clearance

Documentation

Employee Assistance Plan

Federal Government

Finance Software

Financial Management

Financial Systems

Frequently Asked Questions (FAQ)

Help Desk

Help Desk Software

Human Factors

ITIL (IT Infrastructure Library)

Identify Issues

Information Technology & Information Systems

Intelligence Community

Local Government

Maintenance Services

Military

Needs Assessment

Provincial Government

Service Delivery

Software Administration

Standard Operating Procedures (SOP)

State Government

Systems Administration/Management

United States Army

United States Citizen

United States Military

User Documentation

Willing to Travel

Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance.

Position Description & Qualifications The Army PPB BOS program is seeking a 100% Remote Information Specialist to lead documentation and knowledge management for software development teams. The candidate shall own the creation, organization, and maintenance of system documentation, knowledge bases that support developers, testers, and government stakeholders. In this role, you will: + Develop, maintain and continuously improve project documentation, including user guides, admin guides, test plans, release notes, SOP, user acceptance test cases + Work closely with developers, testers, and product owners to capture technical details and translate them into clear, accurate documentation + Design and maintain a structured knowledgebase to ensure project information is easy to find and traceable + Participate as a collaborative team member in Agile lifecycle and activities + Be expected to complete tasks in a fast-paced, results driven environment. To be successful in this role, you will have: + US citizenship + An Active DoD Secret clearance + A Bachelor’s degree in Computer Science, Information Systems, or relevant field + 3 years of documentation and knowledge management experience in supporting software development + Demonstrated experience creating and maintaining technical documentation + Experience organizing and managing large volumes of information, including developing logical structures, file/metadata file, etc. + Strong written and verbal communication skills with attention to details and consistency + The ability to travel up to 10% of the time. Additional desired experience and skills: + Experience supporting Army or DoD programs, especially in budgeting, analytics or business operations environments. + Familiarity with collaboration tools, like Jira and Confluence. + Experience with software development concepts and Agile methodologies + Experience with software testing including developing test cases, conducting software testing, documenting results, and other required testing activities. + Experience creating government acceptance test cases. If you are interested in supporting and working with our military and a passionate Serco team. Submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Information Specialist

Acceptance Testing

Agile Programming Methodologies

Budgeting

Business Operations

Communication Skills

Continuous Improvement

Detail Oriented

Government

Knowledge Base

Knowledge Management

Knowledge Management Software

Metadata

Operational Audit

Presentation/Verbal Skills

Product Testing

Release Notes

Software Development

Software Testing

Systems Maintenance

Team Player

Technical Writing

Test Case

Test Plan/Schedule

United States Department of Defense (DoD)

Writing Skills

As a Full Time Junior level Benefits Specialist, you will answer incoming calls and emails from customers about administrative actions, including educating and advising callers on their military benefits and resources available to them and their families. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.

Position Description & Qualifications As a Full Time Junior level Benefits Specialist, you will answer incoming calls and emails from customers about administrative actions, including educating and advising callers on their military benefits and resources available to them and their families. This position is contingent upon your ability to maintain/transfer an active NACI clearance. _This position is 100% Remote in the National Capital Region._ In this role, you will: + Identify and coordinate advocacy on behalf of Veterans, Active and reserve service members, or their Family members in a particular subject area (e.g., Military benefits). + Determines the nature of the inquiry to provide accurate and concise answers. + Provides information requested or refers the client to appropriate military or community resources. + Provides prompt and empathetic communication with the customer via phone, and email. + Become familiar with the Benefits Library at the MyArmyBenefits or MyAirForceBenefits websites. + Respond to complex questions that require detailed research and understanding of Department of Defense (DOD) and Veteran Affairs (VA) policies and regulations. + Documents all client interactions in a customer relationship management (CRM) program and provides researched, documented answers to callers and anyone requesting questions about military benefits. + If applicable, be involved in facilitating retirement estimate calculations utilizing related software. To be successful in this role, you will have: + A U.S. citizenship. + A NACI submittal with favorable adjudication. + A Bachelor's degree required. + A minimum three (3) years of experience administering benefits programs. + An excellent verbal and written communication skills. + A strong understanding of the Veteran Affairs benefits and compensation programs. + Good analytical and problem-solving skills. + An excellent time management skills with a proven ability to meet deadlines. + The ability to be an active listener who can adapt to caller persona and adjust approach/explanations accordingly. + To be proficient with Microsoft Office Suite or related software. + Customer Service experience. + To work self-sufficiently and productively. + Experience with Military Benefits is a plus. + To provide own internet service and cell phone. + To be available during these work hours: 0800-1700 ET. If you are interested in supporting and working with our personnel across the globe on a passionate, talented, and diverse Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Junior Benefits Specialist (Full Time 100% Remote)

Adjudication

Cellular Telephone

Compensation and Benefits

Customer Relationship Management (CRM)

Internet/Online Service

Microsoft Office

Regulations

Telephone Skills

Time Management

Veterans Benefits

FULL_TIME

FEED

OTHER

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Essential Duties and Responsibilities:- Act as lead technical representative and spokesperson supporting pre-marketing and proposal activities.- Frequently responsible for providing guidance, coaching, and training to other employees across the organization within area of expertise.- Drive the decision making for technical decisions in conjunction with systems technical staff.- Document technical strategies to facilitate operational business needs.- Assess systems requirements and design against best practices, technology advances, industry standards, and business needs.- Provide direction on implementing feasible, cost-effective solutions to the overall system architecture and design to meet these needs.- Review systems functionality, performance, and reliability to determine fit with business needs.- Identify gaps and propose strategic technical solutions to implement solutions.- Review federal, state, and company policies to determine applicability to systems functionality, design, and operation.- Develop strategies to fulfill requirements and assess effectiveness of implementation.- Design, develop, and maintain operational, analytical, and regulatory reports using SSRS, Bold BI, and other BI/reporting tools- Create parameterized, drill-down, and user-friendly reports for diverse audiences- Ensure reports are accurate, timely, and aligned with Medicaid business and reporting needs- Maintain report catalogs, documentation, and version control- Develop reports supporting Medicaid operations, such as claims, encounters, eligibility, provider, care management, and utilization- Support regulatory and compliance reporting requirements, including CMS and state Medicaid submissions- Partner with business and compliance teams to interpret reporting specifications and translate them into report logic- Validate data outputs and reconcile results against source systems and expectations- Write and optimize SQL queries and stored procedures to support reporting needs- Collaborate with data engineers, analysts, and business stakeholders to clarify requirements- Participate in testing, peer reviews, and quality assurance of reporting outputs- Provide end-user support, enhancements, and minor modifications to existing reportsMinimum Requirements - Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required. Required Qualifications- Bachelor's degree- 5+ years of experience developing reports in a healthcare environment- Strong hands-on experience with SSRS and at least one modern BI tool (e.g., Bold BI, Power BI, Tableau)- Advanced SQL skills (queries, joins, aggregations, performance tuning)- Experience reporting on Medicaid data domains (claims, encounters, eligibility, provider, or quality data)- Strong attention to detail and commitment to data accuracy- Ability to communicate technical concepts clearly to non-technical usersPreferred Qualifications- Experience supporting state Medicaid agencies or Medicaid Managed Care Organizations (MCOs)- Experience with regulatory reporting and quality measures- Knowledge of healthcare data privacy and security principles (HIPAA)- Experience gathering requirements directly from business or compliance stakeholders#HumanServicesEEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 125,000.00 Maximum Salary $ 170,000.00 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=a0c7525c74d426bd1ab8015cbea244a7&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Help Desk Specialist Jobs in North Dakota

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Help Desk Specialist Jobs in North Dakota

User Support Specialist Serco

Information Specialist Serco

Junior Benefits Specialist (Full Time 100% Remote) Serco

Reporting Specialist Maximus

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