Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred; · Knowledge of court processes and court information systems preferred; · Skill in providing excellent customer service; · Ability to travel throughout the state as needed; · Ability to communicate effectively verbally and in writing; · Ability to understand impacts of software, system, or application changes on customers; · Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts; · Ability to work independently. The Technician will be performing a variety of duties including, but not limited to, installing new courtroom audio and visual equipment, installing new software, assisting with the tuning of all new hardware, and training end users on the new equipment.