General Dynamics CorpJunior Help Desk Technician - All shifts available - Active Top Secret required General Dynamics CorpJunior Help Desk Technician - All shifts available - Active Top Secret requiredWashington, DC$30.44–$41.18 / hourShift Options: Mon-Fri shift Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts) Afternoons: Option 2: 1600-0000 Sat-Wed Option 3: 1600-0000 Thu-Mon Overnights: Option 4: 0000-0800 Sat-Wed Option 5: 0000-0800 Thu-Mon everyone must work 4 holidays a year shift determined during interview process *shift may change based on availability at time of start. Responsibilities for this Position Location: USA DC Washington Full Part/Time: Full time Job Req: RQ214970 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Technical Support Services.
General Dynamics CorpAssociate Help Desk Technician - All shifts available - Active Top Secret required General Dynamics CorpAssociate Help Desk Technician - All shifts available - Active Top Secret requiredWashington, DC$26.44–$35.78 / hourShift Options: Mon-Fri shift Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts) Afternoons: Option 2: 1600-0000 Sat-Wed Option 3: 1600-0000 Thu-Mon Overnights: Option 4: 0000-0800 Sat-Wed Option 5: 0000-0800 Thu-Mon *everyone must work 4 holidays a year. Responsibilities for this Position Location: USA DC Washington Full Part/Time: Full time Job Req: RQ214968 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Technical Support Services.
General Dynamics CorpAssociate Help Desk Technician - Top Secret General Dynamics CorpAssociate Help Desk Technician - Top SecretWashington, DC$34.73–$46.99 / hourTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Job Description: GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation's capital.
GD Information TechnologyNewHelp Desk Technician - TS/SCI W/ Polygraph GD Information TechnologyHelp Desk Technician - TS/SCI W/ PolygraphWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
GD Information TechnologyNewHelp Desk Technician Mid-level - Active Top Secret Required GD Information TechnologyHelp Desk Technician Mid-level - Active Top Secret RequiredWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.
General Dynamics CorpHelp Desk Technician Mid-level - Active Top Secret Required General Dynamics CorpHelp Desk Technician Mid-level - Active Top Secret RequiredWashington, DC$35.04–$47.40 / hourResponsibilities for this Position Location: USA DC Washington Full Part/Time: Full time Job Req: RQ214971 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCIP Public Trust/Other Required: None Job Family: Technical Support Services. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
Contact Government Services LLCSenior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIBaltimore, MDSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
LentechNewHelp Desk Technician LentechHelp Desk TechnicianColumbia, MarylandSmall team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
Atlantic Automotive Corp.Help Desk Technician Atlantic Automotive Corp.Help Desk TechnicianBaltimore, MD$18–$20 / hourCandidates will have a proven record of promoting customer service and previous IT experience is a plus but we will gladly train someone that is energetic, team oriented and professional, with outstanding telephone and written communication skills. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided.
Essnova SolutionsDefense Travel System Help Desk Technician II Essnova SolutionsDefense Travel System Help Desk Technician IIWashington, District of ColumbiaSupport operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).
Contact Government Services LLCSenior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianRockville, MDSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
AMERICAN SYSTEMSHelp Desk Technician (Part-Time) AMERICAN SYSTEMSHelp Desk Technician (Part-Time)McLean, VirginiaOverview: AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
Council on Foreign RelationsSenior Help Desk Technician Council on Foreign RelationsSenior Help Desk TechnicianWashington, Washington, DC$70,000–$85,000 / year
International Computer Sciences IncHelp Desk Technician Tier 2 International Computer Sciences IncHelp Desk Technician Tier 2Annapolis, MDOur team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels. About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients.
Shield Consulting SolutionsNewSenior AEA Help Desk Technician (Annapolis Junction, MD) Shield Consulting SolutionsSenior AEA Help Desk Technician (Annapolis Junction, MD)Annapolis Junction, MD$190,000–$200,000 / yearDisclaimer: The salary range provided is an estimate based on current market conditions and may be adjusted based on factors such as experience, skills, and qualifications. Basic Requirements:15 years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities.
Archdiocese of WashingtonNewHelp Desk Technician - Archdiocese of Washington Archdiocese of WashingtonHelp Desk Technician - Archdiocese of WashingtonHyattsville, MDPart timeSupport Microsoft 365 collaboration tools, utilize Microsoft Active Directory / Entra, file storage systems, and Microsoft Office365 in daily support operations. Troubleshoot and resolve issues related to desktop/laptop hardware, software, printers, VOIP telephone handsets, mobile devices, and network connectivity.
GUNNISON CONSULTING GROUP INCSenior Help Desk Technician GUNNISON CONSULTING GROUP INCSenior Help Desk TechnicianWashington, DC$65,000–$71,000 / yearDuties and Responsibilities: Technical Support & Troubleshooting: o Provide advanced technical support for end-users, resolving issues related to M365/O365 applications, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and VoIP (Poly Phones). At least 2 years of experience administering M365/O365, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and software-as-a-service solutions (e.g., Zoom, mFax, Teams, Eagle Eye, Brivo, Everbridge, or other cloud-based services).
ConnsciHelp Desk Tier II Technician (Secret Cleared) ConnsciHelp Desk Tier II Technician (Secret Cleared)Bethesda, MDAreas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting. By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency.
Chenega CorporationNewMid-level Help Desk Support Technician Chenega CorporationMid-level Help Desk Support TechnicianWashington, DCThe Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
GD Information TechnologyNewHelp Desk Technician Tier III - TS/SCI with Polygraph GD Information TechnologyHelp Desk Technician Tier III - TS/SCI with PolygraphElkridge, WashingtonEnsures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. . Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone. .
Reston Consulting Group, Inc.HELP DESK TIER III TECHNICIAN HYBRID (after training) Reston Consulting Group, Inc.HELP DESK TIER III TECHNICIAN HYBRID (after training)Silver Spring, MD$24.02–$26.44 / hourThis is a full-time role supporting a high-visibility environment requiring advanced technical troubleshooting, white-glove support, and strong customer service skills. Strong experience troubleshooting complex desktop, network, and basic server issues.
GD Information TechnologyNewHelp Desk Tech - MIDS - TS/SCI w/Polygraph GD Information TechnologyHelp Desk Tech - MIDS - TS/SCI w/PolygraphAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
DecisionPoint | CortekHelp Desk Support Technician DecisionPoint | CortekHelp Desk Support TechnicianBaltimore, Maryland$19–$21 / hourMinimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Orbis Sibro IncHelp Desk Manager Orbis Sibro IncHelp Desk ManagerWashington, DCRequired Skills and Experience: • 5+ years of directly related experience in IT support • Hold an ITIL v4 certification • Must be a U.S. citizen • A secret security clearance • Degree Requirements: Preference for a Bachelors degree and a minimum of 5 years of relevant experience. Bridge technical support with management, handling staffing, resources, and reporting on key metrics like resolution times and team productivity.
General Dynamics CorpNewHELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance General Dynamics CorpHELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearanceWashington, DC$107,744–$126,500 / yearTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. HOW A HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) WILL MAKE AN IMPACT: Provides advanced technical support for macOS systems, Apple hardware, and associated peripherals in a secure, executive-level federal environment.
GD Information TechnologyNewHELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance GD Information TechnologyHELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearanceWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT has an amazing opportunity for a Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.
CACI International IncHelp Desk Tier 2 Lead CACI International IncHelp Desk Tier 2 LeadNational Harbor, MD$61,600–$129,300 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: As a FEMA Help Desk Tier 2 Lead , the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems'' related questions.
Computer World ServicesHelp Desk Specialist II Lead (CRS) Computer World ServicesHelp Desk Specialist II Lead (CRS)Washington, District of Columbia$69,000–$81,000 / yearThis role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. Job DescriptionThe Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.
Computer World ServicesHelp Desk Specialist I Shift Lead (Copyright) Computer World ServicesHelp Desk Specialist I Shift Lead (Copyright)Washington, District of Columbia$55,000–$65,000 / yearJob DescriptionThe Help Desk Specialist I – Lead serves as the senior resource and daily point-of-contact for Help Desk Specialists providing first-contact technical and customer service support. $55,000 - $65,000 a yearThe offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.
Computer World ServicesHelp Desk Specialist II (CRS) Computer World ServicesHelp Desk Specialist II (CRS)Washington, District of Columbia$59,000–$70,000 / yearThis position supports end users across multiple channels—including phone, email, chat, remote tools, and in person—and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures.
Goldbelt IncorporatedHelp Desk Specialist (Tier 3) / Application Support Specialist Goldbelt IncorporatedHelp Desk Specialist (Tier 3) / Application Support Specialistrockville, MD$74,000–$79,000 / yearMinimum Qualifications: Associate's degree or related certifications At least 3-5+ years of IT support experience with at least 1-2 years in a Tier 3 or senior support capacity Clearance: Public Trust Citizenship: US Citizen by birth or naturalization Pay and Benefits The salary range for this position is $74,000 - $79,000 annually. This role provides expert-level troubleshooting, supports enterprise systems, leads root cause analysis, and collaborates with system and network administrators to resolve persistent or critical technical incidents.
Computer World ServicesHelp Desk Specialist I (Copyright) Computer World ServicesHelp Desk Specialist I (Copyright)Washington, District of Columbia$50,000–$59,000 / yearThis role requires strong communication, customer service skills, and the ability to follow established procedures for documenting issues, managing tickets, and coordinating with higher-tier personnel. Interacting with customers via telephone, email, and online forms to troubleshoot and resolve incidents involving networks, accounts, and IT services.
GD Information TechnologyNewHelp Desk Supervisor - TS/SCI w/Poly GD Information TechnologyHelp Desk Supervisor - TS/SCI w/PolyAnnapolis JunctionTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
A3THelp Desk Senior (Guantanamo Bay) A3THelp Desk Senior (Guantanamo Bay)Arlington, VirginiaYou will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures.
CACI International IncIT Help Desk Manager CACI International IncIT Help Desk ManagerNational Harbor, MD$84,900–$178,400 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The ideal candidate will have extensive experience in applying ITIL best practices to service delivery in a similar, enterprise environment and a track record of meeting or exceeding contractual service level agreements.
Agil3 Technology Solutions (A3T)Help Desk Senior (Guantanamo Bay) Agil3 Technology Solutions (A3T)Help Desk Senior (Guantanamo Bay)ARLINGTON, VAFull timeYou will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures.
CACIIT Help Desk Manager CACIIT Help Desk ManagerNational Harbor, MarylandPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The ideal candidate will have extensive experience in applying ITIL best practices to service delivery in a similar, enterprise environment and a track record of meeting or exceeding contractual service level agreements.
Terrestris Global SolutionsService Desk Technician II Terrestris Global SolutionsService Desk Technician IIWashington, DCRemoteAs the Service Desk Technician II you will be a key person for the IT Technology Services contract, providing advanced Service Desk support by resolving workstation issues, managing accounts, maintaining secure configurations, developing support documentation, collaborating across IT teams, and recommending technology solutions that improve user productivity. You will: Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.
AHU TechnologiesService Desk Technician – Senior AHU TechnologiesService Desk Technician – SeniorWashington, District of ColumbiaAbility to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.· Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.· We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
AHU TechnologiesService Desk Technician (SDT) – Senior AHU TechnologiesService Desk Technician (SDT) – SeniorWashington, District of ColumbiaAbility to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.· Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.· Required· Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; Desired· Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
AHU TechnologiesService Desk Technician - Senior AHU TechnologiesService Desk Technician - SeniorWashington, District of ColumbiaAbility to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
AHU TechnologiesService Desk Technician AHU TechnologiesService Desk TechnicianWashington, District of ColumbiaQualificationsRequired Experience: At least three (3) years of experience in the following:· Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;· Providing help desk support for iOS devices, iOS-based applications, and iCloud account management;· Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets;· Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.· CompTIA A+ certifiedPreferred Experience: At least three (3) years of experience in the following:· Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick;· IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.· Ability to provide tier 1 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.·
Terrestris Global SolutionsService Desk Technician I Terrestris Global SolutionsService Desk Technician IWashington, DCRemoteAs the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients. We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required.
KeenLogicNewTier II Service Desk Technician KeenLogicTier II Service Desk TechnicianWashington, District of ColumbiaThe Service Desk Technician Level II supports account administration, workstation configuration, software installation, operating system maintenance, and end-user support activities while ensuring compliance with approved configurations and security requirements. Responsibilities include providing Tier II technical support for desktops, laptops, thin clients, mobile devices, and peripheral equipment by troubleshooting hardware, software, operating system, network connectivity, and application-related issues.
KeenLogicSenior Service Desk Technician KeenLogicSenior Service Desk TechnicianWashington, DCFull timeThe Service Desk Technician II serves as an advanced member of the IT support team, providing technical assistance to end users, troubleshooting workstation and application issues, managing ServiceNow tickets, and supporting Microsoft-based environments. As UNICOR continues to modernize its technology environment, the Service Desk Technician II will play a key role in supporting users, maintaining system performance, and ensuring timely resolution of technical issues.
Cyquent, IncService Desk Technician Cyquent, IncService Desk TechnicianBaltimore, MDPosition Description : The Help Desk Specialist provides front-line technical support to Client staff by responding to service desk inquiries, resolving hardware and software issues, maintaining workstation readiness, and supporting technology deployments. Key Responsibilities Answer incoming service desk calls, log all requests in the IT Service Desk system (currently IBM Maximo), and follow all procedures when new technologies are introduced.
Essnova SolutionsHelp Desk Support Essnova SolutionsHelp Desk SupportWashington, District of ColumbiaProvide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.
Forbright BankService Desk Technician Forbright BankService Desk TechnicianChevy Chase, MarylandWhile performing duties of this job, the employee may be regularly required for extended periods of time to:• Remain in a stationary position• Use hands and fingers • Utilize a computer monitor with visual acuity• Operate technology or other office machinery such as printers, scanners, etc.• Communicate clearly verbally and/or in writing with othersADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.
ActioNet IncJunior Service Desk Technician ActioNet IncJunior Service Desk TechnicianWashington, DC$20–$24 / hourActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues.
DLH Holdings Corp.Help Desk Support Intern Job 1369 DLH Holdings Corp.Help Desk Support Intern Job 1369Bethesda, MDThe Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports the Service Desk Manager, and maintains strong communication and collaboration with users and team members. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more.