MAC Support Technician NuAxis InnovationsMAC Support TechnicianWashington DC, DCThe ideal candidate will have extensive hands-on experience with Apple hardware/software and be comfortable providing remote and onsite end-user support. The MAC Support Technician is responsible for supporting Apple macOS and iOS systems as well as Windows OS in an enterprise environment.
Senior AV Technician NuAxis InnovationsSenior AV TechnicianWashington DC, DCThe ideal candidate will have hands-on experience supporting and modifying enterprise audio-visual control systems, including Crestron-controlled environments, within mission-critical settings such as command centers, video wall systems, and executive AV environments. In addition, the engineer will ensure seamless integration of AV solutions with enterprise IT infrastructure and clearly communicate technical strategies, solutions, and system updates to program leadership and key stakeholders.
Help Desk Technician - TS/SCI W/ Polygraph GD Information TechnologyHelp Desk Technician - TS/SCI W/ PolygraphWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required GD Information TechnologyAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required GD Information TechnologyMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashingtonOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
NewHelp Desk Technician - MIDS - TS/SCI with POLY GD Information TechnologyHelp Desk Technician - MIDS - TS/SCI with POLYAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics CorpMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashington, DC$35.04–$47.40 / hourOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. Required Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory management, shared drive mapping, and basic network connectivity diagnostics.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics CorpAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashington, DC$26.44–$35.78 / hourOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
NewHelp Desk Technician (Tier I/II) - AD/Exchange/Windows SAICHelp Desk Technician (Tier I/II) - AD/Exchange/WindowsWashington, DC$40,001–$80,000 / yearSuccessful candidates will engage in Windows desktop system administration while ensuring user account management and responding to various technical issues encountered by end users. Saic is seeking a Mid-level Tier I/II Help Desk Technician to provide exceptional desktop support primarily for the Office of the Chief Information Officer.
Help Desk Technician - DAYS - TS/SCI W/ POLY GD Information TechnologyHelp Desk Technician - DAYS - TS/SCI W/ POLYAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required GD Information TechnologyJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIRockville, MDSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
NewIT Help Desk Technician End-User Support & Installations U.S. CourtsIT Help Desk Technician End-User Support & InstallationsAlexandria, VASuccessful candidates will have two years of relevant experience, strong proficiency in Windows and Microsoft Office, and excellent customer service skills. This one-year temporary position involves providing IT help desk support to judges, judicial staff, and clerks.
Senior AEA Help Desk Technician Shield Consulting SolutionsSenior AEA Help Desk TechnicianAnnapolis Junction, MD$190,000–$200,000 / yearDisclaimer: The salary range provided is an estimate based on current market conditions and may be adjusted based on factors such as experience, skills, and qualifications. Basic Requirements: 15 years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities.
Senior AEA Help Desk Technician (Annapolis Junction, MD) Shield Consulting SolutionsSenior AEA Help Desk Technician (Annapolis Junction, MD)Annapolis Junction, MD$190,000–$200,000 / yearDisclaimer: The salary range provided is an estimate based on current market conditions and may be adjusted based on factors such as experience, skills, and qualifications. Basic Requirements:15 years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities.
Defense Travel System Help Desk Technician II Essnova Solutions, Inc.Defense Travel System Help Desk Technician IIWashington, DCSupport operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).
NewIT Help Desk Technician Customer-Focused Tech Support Charlie's ProduceIT Help Desk Technician Customer-Focused Tech SupportWashington, DCEssential responsibilities include troubleshooting hardware and software issues and maintaining logs for resolution tracking. Applicants are required to have an Associate's degree in IT or equivalent experience along with strong communication skills.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianBaltimore, MDSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Help Desk Technician IntraFiHelp Desk TechnicianArlington, VirginiaAs the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Excellent written and oral communication skills and outstanding interpersonal skills sufficient to effectively promote good working relations with both nontechnical and technical business clients and coworkers.
NewIT Help Desk Technician The Ford AgencyIT Help Desk TechnicianWashington, DCThis individual will join a busy team, provide IT support to end-users, identify trends with incidents and collaborate with engineering teams to find actionable solutions. This is a terrific opportunity for an individual with at least 2 years of IT support experience who's looking to continue to grow alongside IT professionals!
Help Desk Technician - Archdiocese of Washington ARCHDIOCESE OF WASHINGTONHelp Desk Technician - Archdiocese of WashingtonHyattsville, MDSupport Microsoft 365 collaboration tools, utilize Microsoft Active Directory / Entra, file storage systems, and Microsoft Office365 in daily support operations. Troubleshoot and resolve issues related to desktop/laptop hardware, software, printers, VOIP telephone handsets, mobile devices, and network connectivity.
Help Desk Tier II Technician (Secret Cleared) ConnsciHelp Desk Tier II Technician (Secret Cleared)Bethesda, MDFull timeAreas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting. By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency.
Help Desk Technician Tier 2 International Computer Sciences IncHelp Desk Technician Tier 2Annapolis, MDOur team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels. About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients.
NewHelp Desk Technician (Part Time) American Systems CorpHelp Desk Technician (Part Time)McLean, VAAMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
Help Desk Technician (Part-Time) AMERICAN SYSTEMSHelp Desk Technician (Part-Time)McLean, VirginiaPart timeOverview: AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
NewTier III Help Desk Technician Hybrid & VIP Support Reston Consulting GroupTier III Help Desk Technician Hybrid & VIP SupportSilver Spring, MDReston Consulting Group, Inc. in Silver Spring, MD is seeking a Help Desk Tier III Technician to support federal government clients. Responsibilities include providing advanced technical support, managing accounts, troubleshooting AV systems, and maintaining IT inventory.
NewHelp Desk Technician- Mid level INTELLECT SOLUTIONSHelp Desk Technician- Mid levelWashington, DCResponsibilitiesManage trouble tickets in RemedyAccount managementPermission and access managementProvide email and mobile device supportSupport user transfersSupport hardware and software configuration, operation/use and troubleshootingProvide Tier I/II support to usersProvide system administration supportQualificationsAssociate's degree in a technical fieldExperience with Remedy, Windows Server domain (physical and virtual), LAN/WAN and Internet systems, Office365, Windows10, Microsoft Office, Active Directory, file server environments, Microsoft System Center Configuration Manager (SCCM), hardware installations (workstations, peripherals and servers)Effective written and verbal communicationAbility to provide professional, courteous support to customersSec+ certificationUS Citizen and Secret clearance. Multiple Locations: Washington DC, Yorktown, VA, Portsmouth, VA, Elizabeth City, NC and Martinsburg, WV.Required - ActiveSecret ClearancePerform service desk functions in a dynamic, geographically diverse environment, including restoring service interruptions, escalating problems IAW approved escalation procedures, fulfilling user requests, troubleshooting and fixing workstation issues.
NewSecret-Cleared Help Desk Technician Mid Level INTELLECT SOLUTIONSSecret-Cleared Help Desk Technician Mid LevelWashington, DCIdeal candidates will have an associate's degree in a technical field, effective communication skills, and experience with key technologies such as Remedy, Office 365, and Active Directory. A technology services company is seeking a candidate for a service desk position supporting users in diverse locations.
NewVIP Help Desk Technician (Tier III) - Hybrid Reston Consulting GroupVIP Help Desk Technician (Tier III) - HybridSilver Spring, MDReston Consulting Group is seeking a Help Desk Tier III Technician to provide technical support in Silver Spring, MD. This position offers a hybrid schedule after 8 weeks of training and involves supporting both desktop and AV systems in a fast-paced environment.
NewHelp Desk Technician - IT Support for Mission-Driven Team Catholic Schools Office, Roman Catholic Archdiocese of WashingtonHelp Desk Technician - IT Support for Mission-Driven TeamHyattsville, MDThe Catholic Schools Office, Roman Catholic Archdiocese of Washington is seeking a Help Desk Specialist to provide tech support to approximately 200 users in Maryland. Candidates should possess an associate degree or CompTIA A+ certification, along with 3-5 years of IT support experience.#J-18808-Ljbffr.
Help Desk Technician Tier III - TS/SCI with Polygraph GD Information TechnologyHelp Desk Technician Tier III - TS/SCI with PolygraphElkridge, WashingtonEnsures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. . Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone. .
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics CorpJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashington, DC$30.44–$41.18 / hourTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
Help Desk / Field Support Technician CyberLinx SolutionsHelp Desk / Field Support TechnicianAnnapolis Junction, MarylandThis role is responsible for troubleshooting hardware, software, and connectivity issues, supporting desktop environments, and ensuring timely resolution of service requests. CyberLinx Solutions is seeking a customer-focused Help Desk / Field Support Technician to provide first level technical support and onsite assistance for end users.
Help Desk Tech - MIDS - TS/SCI w/Polygraph GD Information TechnologyHelp Desk Tech - MIDS - TS/SCI w/PolygraphAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Help Desk Support Technician DecisionPoint | CortekHelp Desk Support TechnicianBaltimore, Maryland$19–$21 / hourFull timeMinimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Help Desk Specialist Athena Technology GroupHelp Desk SpecialistWashingtonAthena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and information systems that deliver critical network centric solution to the warfighter. The ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues.
IT Help Desk Support - Level II K2 StaffingIT Help Desk Support - Level IIEllicott City, MarylandWork with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
IT Help Desk Support Specialist NucoreVision (NVI)IT Help Desk Support SpecialistWashington, DC$63,000–$76,000 / yearExperience with Ivanti, KACE, Microsoft Intune, JAMF, Entra ID/Active Directory, MFA, RBAC, AWS-hosted resources, AWS identity integrations, and hybrid cloud/on-prem environments. - Support conference room technology, asset management, secure drive sanitization/destruction, hard drive cloning, workstation refreshes, data migration, and recovery operations.
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance GD Information TechnologyHELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearanceWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT has an amazing opportunity for a Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.
NewSenior Systems Administrator / Help Desk Engineer Ennoble FirstSenior Systems Administrator / Help Desk EngineerGaithersburg, MDAs a trusted technical expert, you will support both cloud and on-premises environments, provide advanced systems administration and end-user support, and collaborate with software engineers, DevSecOps specialists, cybersecurity professionals, and customer stakeholders to maintain reliable operations and continuously improve the user experience. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
NewIT Help Desk Specialist (US Citizens) BTIIT Help Desk Specialist (US Citizens)Washington, DCFull timeThe ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues. The ability to manage and troubleshoot identity and access management services, including Microsoft Entra ID/Active Directory, multi-factor authentication (MFA), role-based access controls, and AWS-integrated identity solutions.
Help Desk Tier 2 Lead CACI International IncHelp Desk Tier 2 LeadNational Harbor, MD$61,600–$129,300 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: As a FEMA Help Desk Tier 2 Lead, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems'' related questions.
Tier II Help Desk / Systems Administrator Omniscius ConsultingTier II Help Desk / Systems AdministratorAnnapolis Junction, MDFull timeAs a Tier II Help Desk / Systems Administrator, you will provide advanced technical support to enterprise users by diagnosing, troubleshooting, and resolving hardware, software, desktop, and cloud infrastructure issues. You will support users worldwide through remote support technologies while mentoring junior technicians and helping maintain operational excellence across the enterprise.
Help Desk Specialist I Shift Lead (Copyright) Computer World ServicesHelp Desk Specialist I Shift Lead (Copyright)Washington, District of ColumbiaJob Description The Help Desk Specialist I – Lead serves as the senior resource and daily point-of-contact for Help Desk Specialists providing first-contact technical and customer service support. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Help Desk Specialist II Lead (CRS) Computer World ServicesHelp Desk Specialist II Lead (CRS)Washington, District of ColumbiaThis role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance General Dynamics CorpHELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearanceDC$107,744–$126,500 / yearTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. HOW A HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) WILL MAKE AN IMPACT: Provides advanced technical support for macOS systems, Apple hardware, and associated peripherals in a secure, executive-level federal environment.
Help Desk Specialist II (CRS) Computer World ServicesHelp Desk Specialist II (CRS)Washington, District of ColumbiaThis position supports end users across multiple channels—including phone, email, chat, remote tools, and in person—and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures.
NewIT Help Desk Specialist E LogicIT Help Desk SpecialistWashington, DCInspect, image, configure, and register computer equipment (Windows desktops and macOS systems) for deployment following strict security baselines and inventory protocols. You will serve as the advanced, front-line technical support for the deployment, maintenance, and troubleshooting of enterprise hardware, software, and endpoint management systems across Windows, macOS, and mobile platforms .
Help Desk Specialist I (Copyright) Computer World ServicesHelp Desk Specialist I (Copyright)Washington, District of ColumbiaThis role requires strong communication, customer service skills, and the ability to follow established procedures for documenting issues, managing tickets, and coordinating with higher-tier personnel. Interacting with customers via telephone, email, and online forms to troubleshoot and resolve incidents involving networks, accounts, and IT services.
NewIT Help Desk Specialist KMRG, LLCIT Help Desk SpecialistWashington, DCFull timeYour scope of work will include supporting CBO’s IT service environment through user support, endpoint operations, access support, technology coordination, and routine service improvements that help agency staff work securely and efficiently. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc.