Newark, New Jersey30+ days ago
Service provided is patient centered; actively contributes to creating a friendly, welcoming, and safe environment for UH customers; communicates clearly to ensure understanding; responds to complaints and concerns by resolving issues immediately whenever possible; organizes work process to accommodate customer needs; meets or exceeds customer expectations for service; acts as a role model for Service Excellence; maintains professional composure; works effectively with team to ensure customer service scores meet/exceed targets; demonstrates respect for patient rights. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.