Team members are expected to adhere to hospital policies and safety regulations; treat patients, families, visitors, and colleagues with respect, courtesy, and compassion; demonstrate reliability, punctuality, and teamwork; communicate professionally; maintain a clean, organized work area; wear attire appropriate to the role; and present a positive image of Whittier Rehabilitation Hospital in the community. This role manages insurance verification and authorizations, patient scheduling, electronic medical-record setup, co-payment and fee collection, bill payment, and day-to-day coordination so that therapy, physician, and clinic visits run smoothly and patients can begin care without delay.