Senior Project Manager- Hospitality Industry Expert- Commerce & Omni Channel Domain Capgemini SESenior Project Manager- Hospitality Industry Expert- Commerce & Omni Channel DomainBurlington, MA$82,082–$233,740 / yearThis role is responsible for driving end‑to‑end Project delivery-including digital commerce transformation, guest experience enhancement, property‑based technology modernization, and integrated omni‑channel capabilities across mobile, web, in‑property, and partner platforms. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Online | Customer Service Hospitality – Reservations | Entry Level Aisles & AbroadOnline | Customer Service Hospitality – Reservations | Entry LevelBoston, Massachusetts$45,000–$65,000 / yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service-focused environment.
NewSr. Front Desk Hospitality Agent Sonder HoldingsSr. Front Desk Hospitality AgentBoston, MA$44,978–$47,840 / yearWork alongside front desk staff and our remote service teams to handle all guest interactions with the highest quality of service and professionalism, taking ownership of guest issues and ensuring they are completed to the highest degree of satisfaction without supervision. Coordinate work from the front desk by prioritizing and delegating tasks to completion and act as a point of contact for escalated guest situations when a manager is unavailable; assist with training and mentorship for Front Desk Hospitality Agents.
NewRemote Hospitality & Travel Coordinator Fran's ExploreMore TravelRemote Hospitality & Travel CoordinatorBoston, MARemote$35,000–$65,000You’ll work closely with clients and travel partners to ensure each experience is smooth, well-organized, and enjoyable from start to finish. In this role, you will assist clients with planning travel experiences, coordinating accommodations, and organizing itineraries that align with their needs and preferences.
NewSr. Front Desk Hospitality Agent SonderSr. Front Desk Hospitality AgentBoston, MA$44,978–$47,840 / yearWork alongside front desk staff and our remote service teams to handle all guest interactions with the highest quality of service and professionalism, taking ownership of guest issues and ensuring they are completed to the highest degree of satisfaction without supervision. Coordinate work from the front desk by prioritizing and delegating tasks to completion and act as a point of contact for escalated guest situations when a manager is unavailable; assist with training and mentorship for Front Desk Hospitality Agents.
NewHospitality Operations Associate Highgate HotelsHospitality Operations AssociateBoston, MAThe Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
Managing Principal, Travel & Hospitality Consulting EPAM Systems IncManaging Principal, Travel & Hospitality ConsultingMABuild and expand trusted C-suite and senior stakeholder relationships within Travel, Hospitality, and Leisure clients (airlines, hotels, resorts, cruise, OTA, TMC, loyalty platforms), drive measurable value across existing accounts and identify industry-specific up-sell and cross-sell opportunities. Demonstrated expertise across Travel & Hospitality business functions, such as guest/customer experience & personalization, loyalty and CRM ecosystems, reservations, distribution, and booking platforms, revenue management, pricing, and demand forecasting, operations, workforce, and supply chain optimization.
NewHospitality Operations Intern - Luxury Boston Hotel Omni HotelsHospitality Operations Intern - Luxury Boston HotelBoston, MAOmni Hotels & Resorts is offering an exciting internship position at the historic Omni Parker House in Boston. The ideal candidate will possess excellent communication skills, be guest-oriented, and have a keen attention to detail.
Hospitality Associate- Part time, hourly + tips!! Fiorella'sHospitality Associate- Part time, hourly + tips!!Wellesley, MassachusettsCashier responsibilities include cash handling, answering telephones, taking orders, upkeep of the dining room, and ensuring a positive guest experience. As we expand into new markets, we’re looking for talented individuals who share our passion for great food and standout service to help us grow our brand.
NewWFH Hospitality Coordinator Fran's ExploreMore TravelWFH Hospitality CoordinatorBoston, MA$40,000–$65,000As a Hospitality Coordinator, you will play a key role in managing day-to-day operations, helping to coordinate guest services, and ensuring all aspects of their stay are handled smoothly. We are looking for a dedicated Hospitality Coordinator to join our team and ensure our guests have a seamless, memorable experience from start to finish.
NewReservations Lead - Luxury Hospitality & Ops Strategy The Langham, BostonReservations Lead - Luxury Hospitality & Ops StrategyBoston, MA$85,000–$90,000 / yearCandidates should have a minimum of 2 years of supervisory experience in a luxury hotel setting, focused on delivering exceptional guest service. You will work with Revenue Management on pricing strategies and lead a high-performing team.
Senior Interior Architect - Hospitality PopulousSenior Interior Architect - HospitalityBoston, MassachusettsNo. 1 Most Innovative Company in Architecture by Fast Company No. 1 Firm in Cultural on Interior Design magazine’s Top 100 Giants No. 1 Architecture Firm in Cultural Facilities by BD+C No. 1 Architecture Firm in Convention Centers by BD+C No. 1 Architecture Firm in Performing Arts and Concert Venues by BD+C Find us here - https://populous.com/careers What We Offer: Professional & Personal Development Programs + Summer Hours + Hybrid Schedule + On-Site Gym (Dallas/KC) + Paid Architect Licensure & Certifications Exams + Wedding Pay + Charitable Match Program + Market Leading Wellness Health and Welfare Benefits.
Entry Level | Hospitality Support Coordinator | Online Destination CareersEntry Level | Hospitality Support Coordinator | OnlineBoston, MassachusettsRemote$55,000–$70,000 / yearKey Responsibilities: Provide online support for client inquiries related to reservations and scheduling Assist with coordination of hospitality-related services, including accommodations and associated arrangements Maintain accurate client records and reservation details in internal systems Communicate professionally with clients via email, phone, and digital platforms Review confirmations and documentation for completeness and accuracy Provide general administrative and customer service support Follow established procedures and workflows Collaborate with internal teams to ensure smooth service delivery Qualifications: Strong written and verbal communication skills Excellent organizational skills and attention to detail Comfortable using online tools, email, and digital platforms Ability to manage multiple tasks in a remote setting Customer service or administrative experience preferred Reliable internet access and a suitable remote work environment Work Environment: Fully remote position Structured and supportive team environment Training and resources provided $55,000 - $70,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. This role focuses on coordination, communication, and accuracy while supporting a positive client experience in a virtual environment.
NewSummer Hospitality Intern: Rotations & Growth Path Omni HotelsSummer Hospitality Intern: Rotations & Growth PathBoston, MAThis hands-on internship allows interns to rotate through various hotel operational roles, including food and beverage services and banquet events. Omni Hotels & Resorts is offering an internship program at the Omni Boston Hotel at the Seaport.
Turnaround: Teacher - Vocational Tech [Hospitality Management], Gr. 9-12 (SY26-27) Boston Public SchoolsTurnaround: Teacher - Vocational Tech [Hospitality Management], Gr. 9-12 (SY26-27)MAIn BPS, the teachers and leaders are committed to the vision of high expectations for achievement, equal access to high levels of instruction, the achievement of academic proficiency for all students, and the closing of the achievement gap among subgroups within the schools. Boston Public Schools seeks an exceptional Vocational Tech Hospitality Management Teacher who is highly qualified and knowledgeable to join our community of teachers, learners, and leaders.
Hospitality Accounting Specialist - $110K base! Daley and AssociatesHospitality Accounting Specialist - $110K base!Dedham, MA$95,000–$110,000 / yearFor immediate consideration, qualified and interested candidates may reach out directly to Kelly Lucey at klucey@daleyaa.com. A private club located in the greater Boston area is seeking an Accounting Specialist to support daily financial operations.
Hospitality Manager LaBelle WineryHospitality ManagerDerry, NHFull timeSalary range: 55k-60k based on experience Join our team and become part of a dynamic hospitality environment where you can grow your skills and contribute to creating memorable experiences for our guests. Gathering, setting and managing inventory of items needed for each event, such as linens, florals, centerpieces, audio/visual requirements and the like.
NewHospitality Operations Evaluator CrossCheck QAHospitality Operations EvaluatorWaltham, MACrossCheck, part of the Phoenix3 Collective portfolio, CrossCheck is a comprehensive Quality Assurance (QA) and contract compliance platform designed to evaluate and enhance onsite food and hospitality services across senior living, healthcare, corporate, higher education, and hospitality sectors. Evaluators are expected to travel weekly to client locations to conduct onsite assessments, where assessments are intentionally clustered against major metro market penetration for business and travel efficiencies.
NewHospitality BDR: Dynamic Growth & Global Team FlywireHospitality BDR: Dynamic Growth & Global TeamBoston, MAThe candidate should be self-motivated and possess the ability to build trust with clients while managing sales data and supporting the sales team's initiatives. This role includes significant administrative tasks and emphasizes strong communication skills, technical proficiency, and customer service.
Hospitality Manager Kings Bowl of SeaportHospitality ManagerBoston, MAAccurate forecasting and analyzing of previous sales, upcoming booked events, promotions, special events, local impact events and holidays to ensure proper coverage and preparation within the venue. A Kings manager’s main focus is to cultivate a team environment that provides exceptional guest service while motivating team members and instilling accountability.
Hospitality Manager Atria Senior LivingHospitality ManagerDerry, New Hampshire$55,000–$63,250 / yearFull timeLead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.
NewMarketing Assistant - ES Hospitality Eastern StandardMarketing Assistant - ES HospitalityBoston, MAThese concepts, helmed by Garrett Harker, serve brunch, lunch, dinner, and late‑night drinks to neighborhood visitors, BU students and faculty, residents, and restaurant industry professionals alike. This individual will work with the Marketing Manager to showcase our group's food, beverages, and hospitality in consumer‑facing media, while supporting community outreach and driving customer engagement with our brand.
Remote Hospitality & Travel Coordinator Aisles & AbroadRemote Hospitality & Travel CoordinatorBoston, MassachusettsRemote$35,000–$65,000 / yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. We are seeking a detail-oriented and service-focused Hospitality & Travel Coordinator to assist with organizing travel-related services and hospitality arrangements.
Sales Development Representative: Hospitality, Food and Beverage Paytronix Systems.Sales Development Representative: Hospitality, Food and BeverageNewton, MassachusettsIt provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Use Salesforce, Clari Groove, Microsoft Co-Pilot, LinkedIn, ZoomInfo, and HubSpot to manage and score leads/contacts (Training in these industry-leading tools will be provided).
Associate Director, Hospitality & Engagement Northeastern UniversityAssociate Director, Hospitality & EngagementBoston, MA$76,335–$107,823.75 / yearOrganizational Impact: While this role currently has no direct reports, it carries significant cross-functional influence across multiple dining units, catering teams, and campus partner departments. Collaborate with cross-functional teams - including unit managers, culinary leads, and campus partners - to ensure timely and thoughtful responses to guest feedback and service inquiries.
NewSenior FP&A Analyst for Gaming & Hospitality The Nash CasinoSenior FP&A Analyst for Gaming & HospitalityNashua, NHThe Nash Casino, located in Nashua, NH, is seeking a Senior Financial Analyst to enhance financial operations. Ideal candidates possess a Bachelor's degree and 2-3 years of experience, preferably in the gaming or hospitality sectors.
NewExecutive Hospitality Recruiter Gecko HospitalityExecutive Hospitality RecruiterBoston, MARemoteMinimum of 5 years of senior-level management experience within a hotel or resort environment (e.g., General Manager, Director of Operations, Director of Sales, Executive Chef, Director of Food & Beverage, HR Leader, etc.). If you have built teams, led departments, driven revenue, managed P&Ls, or developed talent within a hotel or resort environment, this role allows you to monetize that experience in a new way.
Hospitality Specialist GBTSHospitality SpecialistBoston, MassachusettsPrepare and set up meeting rooms according to detailed specifications, including arranging furniture, audiovisual equipment, and providing hot and/or continental meals such as breakfasts, lunches, and catered meeting refreshments. Conduct routine inspections of assigned floors to ensure all conference rooms, visiting office spaces, and pantry/kitchen areas are clean, well-maintained, and fully stocked with necessary supplies.
Hospitality Operations Associate The Newbury BostonHospitality Operations AssociateBoston, MassachusettsPart timeCompensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston.
Vice President of Hospitality & Strategy - Fenway Park AramarkVice President of Hospitality & Strategy - Fenway ParkBoston, MA$220,000–$260,000 / yearIdeal candidates have successfully managed large-scale, complex revenue accounts, demonstrated expertise in data-driven decision making, advanced financial analytics and forecasting capabilities, and a proven track record of business development and strategic expansion. In order to be prepared for this leadership role, qualified candidates will possess: Minimum of 15 years of food service management experience, with at least 8 years in a senior leadership role managing large-scale, multi-unit operations.
Chef Manager - Aramark Collegiate Hospitality AramarkChef Manager - Aramark Collegiate HospitalityBoston, MA$70,000–$80,000 / yearSo, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
On-Campus Adjunct Instructor - Hospitality Southern New Hampshire UniversityOn-Campus Adjunct Instructor - HospitalityManchester, NH$2,800–$3,400 / weekWhat we're looking for: Terminal degree (PhD or DBA) in Business Administration or a related field; or a Master's degree in Business, Hospitality, or a related field with a minimum of 5 years of relevant industry experience. We are looking for educators and industry professionals who are passionate about delivering high-quality instruction, inspiring student engagement, and assessing learning in meaningful ways that align with program outcomes.
NewHospitality Coordinator- Student Placement Convene Hospitality GroupHospitality Coordinator- Student PlacementManchester, NHHospitality Coordinator- Student PlacementManchesterHospitality Coordinator- Student Placement, Manchester, UKPlease note: candidates must currently reside in the UK and be able to work in the UK without sponsorship. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond.
Regional Sales Director, Hospitality Standard Textile Co IncRegional Sales Director, HospitalityMAThe Regional Sales Director must be highly skilled in navigating customer relationships, cross-functional collaboration and delivering results defined by our sales growth strategy for existing and emerging markets. Aligns regional sales team objectives with BU strategy through active participation in Business Unit strategic planning, sales strategy execution, forecasting, sales resource planning, and budgeting.
Hotel Valet Supervisor Propark MobilityHotel Valet SupervisorBoston, MassachusettsFull timeThe seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)**Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.* . Must Have: 2 Years Drivers License, the ability to drive manual/stick-shift cars & prior hotel experience.
Customer Service – Booking Hotels | We Will Train You Destination CareersCustomer Service – Booking Hotels | We Will Train YouBoston, Massachusetts$40,000–$70,000 / yearJob Title: Customer Service – Booking Hotels Job Type: Flexible Schedule | Remote Work We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Guest Services - Front Desk Agent - TRU by Hilton, Manchester, NH Lafrance HospitalityGuest Services - Front Desk Agent - TRU by Hilton, Manchester, NHManchester, NHCheck guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded. Picture yourself as a vital member of our dynamic team, where every day is filled with vibrant energy and the opportunity to make a lasting impression on our guests.
NewGuest Services - Front Desk Agent - TRU by Hilton, Manchester, NH LAFRANCE HOSPITALITYGuest Services - Front Desk Agent - TRU by Hilton, Manchester, NHManchester, NH$17–$18 / hourCheck guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded. Picture yourself as a vital member of our dynamic team, where every day is filled with vibrant energy and the opportunity to make a lasting impression on our guests.
Hotel Valet Supervisor Propark LLCHotel Valet SupervisorBoston, MAThe seven (7) holidays include: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*. Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
Property Manager The Community BuildersProperty ManagerStow, MA$75,000–$81,000 / yearAdditional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed. Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
hotel front desk agent Prime Zenith Hospitality LLChotel front desk agentManchester, NHPrime Zenith Hospitality LLC has been a leader in the hospitality industry for over a decade, dedicated to providing exceptional service and unforgettable experiences to our guests. Join Prime Zenith Hospitality LLC as a Hotel Front Desk Agent in Manchester, NH, where you will be the welcoming face of our esteemed establishment.
NewRemote Entry Level Hotel Coordinator Fran's ExploreMore TravelRemote Entry Level Hotel CoordinatorBoston, MARemote$50,000–$65,000In this role, you will assist with researching hotel accommodations, coordinating reservations, and helping clients select the best lodging options for their trips. Proficiency with basic computer applications (email, Microsoft Office or Google Workspace, internet navigation).
Front Office Manager - AC Hotel Medford HotelFront Office Manager - AC Hotel MedfordMedford, MassachusettsReview daily Front Office work and reports generated by Night Audit, and take appropriate actions to ensure any issues or concerns are resolved in a timely manner. Ensure all associates adhere to credit and cash handling policies; analyze variances and maintain a close watch to the daily house count.
Hotel Manager Whitbread PlcHotel ManagerMA$31,750–$34,000 / yearUnder-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. As a Hotel Manager at the UK's leading hotel brand, you'll be taking our famous name to more guests, keeping our unique culture alive with your team and using your management experience and skills to make your hotel a success.
Entry Level | Hotel Reservations Coordinator | Online Destination CareersEntry Level | Hotel Reservations Coordinator | OnlineBoston, Massachusetts$45,000–$65,000 / yearKey Responsibilities: Assist clients in researching and booking hotel accommodations Provide accurate information about hotel options, pricing, and amenities Respond promptly and professionally to client inquiries via phone, email, or online messaging Maintain accurate records of client interactions, preferences, and reservations Collaborate with other team members to ensure excellent service delivery Stay current on travel trends, hotel offerings, and industry updates Participate in virtual team meetings and training sessions Requirements: Excellent communication and customer service skills Friendly, professional demeanor and strong attention to detail Ability to work independently and manage tasks effectively Basic computer skills and reliable internet connection Interest in travel and helping clients plan exceptional hotel stays Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer: Flexible, remote work environment Full training and access to booking tools and industry resources Supportive team culture and mentorship Income-earning possibilities based on performance Access to exclusive travel discounts and industry perks Opportunities for personal and professional development $45,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. Job Title: Work From Home – Hotel Reservations – Customer Service Job Type: Flexible Schedule | Remote Work About Us: We are a dedicated travel planning company that specializes in creating personalized travel experiences for clients, including hotel accommodations, cruises, and group trips.
Hotel Room Attendant Buffalo Lodging Associates, LLCHotel Room AttendantBillerica, MA$18.50 / hourPart timeWhile building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
Event Sales Manager, Hotel Services - Boston Region Encore Group (USA) LLCEvent Sales Manager, Hotel Services - Boston RegionBoston, MAFor more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.
Assistant Community Manager The Community Builders IncAssistant Community ManagerBoston, MA$26–$32 / hourEssential Functions: Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues. Education & Experience: College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
Hotel Room Attendant Buffalo Lodging Associates LLCHotel Room AttendantBillerica, MAWhile building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
Complex Director of Revenue Management - Hilton Boston Logan Airport and Doubletree Suites by Hilton Hotel Boston - Cambridge Hilton GlobalComplex Director of Revenue Management - Hilton Boston Logan Airport and Doubletree Suites by Hilton Hotel Boston - CambridgeBoston, MAFull timeHilton Boston Logan Airport directly connected to Logan Airport and DoubleTree Suites by Hilton Boston Cambridge located on the Charles River are looking for a n innovative and results-driven Complex Director of Revenue to guide and optimize overall commercial strategy. As the Complex Director of Revenue Management, you would be responsible for monitoring, managing and maintaining group and transient inventories to ensure the most effective and efficient balance between demand and availability in the hotel's continuing effort to deliver outstanding guest service and financial profitability.