Customer Service, Stakeholder Management & Communication Act as the main operational contact for elected officials, department heads, commissioners, and tenant departments; build effective tenant relationships and provide prompt, diplomatic customer service Communicate operational impacts, policy requirements, and building constraints with clarity and tact; provide guidance, conflict resolution, and interpretation of building policies. The City Hall Building Manager oversees multidisciplinary building operations and staff, manages tenant relations, and ensures maintenance, repairs, and capital projects are identified, prioritized, and timely completed to meet the operational needs of a historic, high-traffic civic complex.