The ideal candidate has deep experience delivering ServiceNow implementations and enhancements across modules such as ITSM, ITOM, CMDB/CSDM, HAM, IRM, SPM, Service Catalog, and Platform capabilities in a large enterprise environment. This role will manage multiple concurrent projects and workstreams, partnering with technology teams, business stakeholders, implementation partners, and vendors to deliver solutions that align with organizational objectives, governance requirements, and platform best practices.