Ability to read, write, speak, and comprehend English [Required] · Ability to communicate with customers, in person and over the phone, professionally and efficiently [Required] · Ability to handle customer interactions in a prompt, courteous, and helpful manner [Required] · Ability to use common software applications and hardware (e.g., iPad, ToughBook) [Required] · Knowledge of therapeutic diets [Preferred] · Ability to effectively multi-task [Preferred] · Bilingual English/Spanish [Preferred] · Knowledge of Nutritional Services software [Preferred]. Round on patients and nursing staff to identify and resolve foodservice concerns, taking ownership of complaints and implementing service recovery to improve patient experience scores.