Management of processes (one point per process): Telehealth/Video encounters, Surgery scheduling, medication ordering, supply ordering, schedule management, sterile supply management, Prior Authorizations, Referral management, Infusion scheduling & coordination, Managing DME (durable medical equipment); Uploading patient physiologic data. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.