Los Angeles, CA6 days ago
What You'll Do* Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online* Educate clients on current promotions, memberships, packages, and future appointments* Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns* Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance* Maintain a positive attitude and take initiative* Provide support to the Skin Therapists to ensure a successful check-in and check-out process* Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie* Assist with the training and coaching of new hires for the Host team* Shop cleaning, including treatment rooms, front desk, lobby, retail shelves, office, break rooms and hallways* Oversee and complete laundry duties for shop, including the collection of laundry from treatment rooms, washing, drying, and folding* Help with unpacking deliveries, taking out garbage and recycling.* Maintain the distinct Heyday aesthetic, appearance, atmosphere and cultureThe Ideal Candidate* Must have outstanding customer service and problem-solving skills* Must be confident when recommending memberships, packages, and product* Must have the ability to prioritize and multi-task within a fast-paced environment* Must be willing to initiate tasks and perform duties without direction* Must have excellent communication skills and be able to work with a wide range of personalities* Must have a positive, can-do attitude* Must have a friendly and professional phone and email etiquette* Must have superior organizational skills* Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shiftsBenefits HighlightsAt Heyday, we're committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth.