div>Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Guest Service Coordinator.
Responsible for welcoming and assisting in setting the tone for a guest's experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.
While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. The Front Office Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team, including but not limited to light administrative work on top of assigned front desk duties.
Chautauqua, NY24 days ago
The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Operate POS system to compute purchases, process cash or credit payment, verify a credit/establish payment method, post/remove credit/check balances of guest accounts and provide the guest with proper sales receipt and change.
Oswego, New York21 days ago
p>If you enjoy working with people, thrive in a fast-paced environment, and want to be part of a team dedicated to creating exceptional guest experiences, we encourage you to apply today. Whether welcoming guests for business, leisure, weddings, conferences, or waterfront getaways, our Front Desk team helps ensure every guest feels valued from arrival through departure.
Bolton Landing, New York3 days ago
Keeping the Front Office team in the loop of all operating changes coming from Food and Beverage, Sales, Housekeeping, Engineering, Spa, and Rec. Provide support to all Front Office teams when needed by doing check-ins, valet cars, assisting the call center, etc.
Sonesta ES Suites Gardens New York, New York9 days ago
The Assistant Front Office Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business. Provide regular direction and manage hotel operations to establish and implement procedures to ensure routine inspections of all guest rooms/suites and public areas to ensure all are clean and/or in good repair.
The Assistant Front Office Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business. Provide regular direction and manage hotel operations to establish and implement procedures to ensure routine inspections of all guest rooms/suites and public areas to ensure all are clean and/or in good repair.
Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
The Shelburne Sonesta New York, New York7 days ago
Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
Provide exceptional customer service by greeting guests, handling check-ins and check-outs, and responding to inquiries professionally. We are seeking a reliable, motivated, and guest-focused individual to join our team as a Front Desk / Guest Services Associate at our hotel.
While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. The Front Office Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team, including but not limited to light administrative work on top of assigned front desk duties.
As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader who prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. Specific qualifications for the role include: 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
Williamsville, NY13 days ago
The primary role of the Area Assistant General Manager is to assist the General Managers in providing leadership, guidance and support to the hotel teams, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels.
SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Essential Functions and Duties: Supervise the daily operations of hotel through rooms inventory management, ensuring all reservations are accurately entered into the system and within house availability and pricing. This role also provides support to the Sales and Revenue teams with managing guest reservations, implementing hotel selling strategies, supervising processes and team activity.
SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
The actual compensation will be determined based on experience and other factors permitted by law.
Pay Range
$25—$25 USD
At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise.
ul>Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property. Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience.
You are the face of the hotel overnight and the person who ensures every dollar, every room, and every guest interaction is handled correctly before the next day begins. Hotel front desk or night audit experience is preferred, but we will train the right person with the right attitude.
Chautauqua, New York30+ days ago
p>Delaware North Parks and Resorts is seeking a polished, service‑focused Hotel Operations Manager to join our team at The Westin Buffalo in Buffalo, New York-recognized among the top Westin properties based on guest service scores. Catering to both business travelers and a loyal base of repeat guests who choose this property week after week, this role is integral to fostering meaningful, lasting relationships and creating a true sense of familiarity and trust.
Williamsville, NY22 days ago
Role: The primary role of the Area Assistant General Manager is to assist the General Managers in providing leadership, guidance and support to the hotel teams, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels.
p>Role: The primary role of the Area Assistant General Manager is to assist the General Managers in providing leadership, guidance and support to the hotel teams, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels.
Monticello, New York30+ days ago
p>Position Overview: The Guest Services Agent at Resort World must assume a pivotal role in each and every logistical operation relating directly and indirectly to overall guest satisfaction and the ultimate success of the Hotel. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
li>Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions. As a Front Office Operations Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day.
The ideal candidate brings a hands-on leadership style, exceptional emotional intelligence, a passion for authentic luxury hospitality, and an ownership mentality in shaping both the hotel’s operational philosophy and long-term reputation within the NYC luxury market. The Hotel Director of Operations will play an instrumental role in building a service-driven team culture, elevating the guest experience, mentoring department leaders, and ensuring operational excellence across all front-of-house functions.
You’ll handle hospitality customer service, provide hotel booking support, and guide travelers through the reservation process—all from your home office.
Key Responsibilities:
Assist clients with hotel reservations, hospitality services, and travel planning
Provide accurate details on hotel amenities, pricing, and availability
Manage and update booking details and guest profiles
Communicate promptly and professionally via phone, email, and online platforms
Qualifications:
Strong customer service and hospitality communication skills
Professional, detail-oriented, and self-motivated
Basic computer proficiency and reliable internet connection
Experience in hotel reservations, hospitality service, or guest relations is a plus
What We Offer:
Flexible remote schedule
Full training and access to travel booking systems
Supportive team environment
Income-earning possibilities based on performance
Travel discounts and hospitality perks
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Hospitality Customer Service – Hotel Reservations (Remote)
About the Role:
Join us as a Hotel Reservations Specialist and help clients plan their perfect stays.
As our Hotel Sales Manager, you will spearhead efforts to grow corporate and group accounts, establish key relationships in the local business community, and position the hotel as the preferred choice for events and accommodations. Visit local businesses, hospitals, government offices, and community organizations to present the property, showcase its offerings, and secure long-term accounts.
div>Key Responsibilities:
Communicate with clients to understand their hotel needs, preferences, and budgets
Provide accurate information about hotel options, pricing, and amenities
Assist clients with making and managing reservations
Maintain accurate records of client interactions and bookings
Respond to inquiries promptly and professionally via phone, email, or online platforms
Collaborate with team members to ensure client satisfaction
Stay current on travel trends, hotel offerings, and industry updates
Requirements:
Strong communication and customer service skills
Friendly, professional demeanor with attention to detail
Ability to work independently and manage multiple tasks
Basic computer proficiency and reliable internet connection
Interest in hospitality, travel, and creating memorable guest experiences
Previous experience in customer service, hospitality, or reservations is a plus but not required
What We Offer:
Flexible, remote work environment
Comprehensive training and access to industry tools and booking systems
Supportive team culture and mentorship
Income-earning possibilities based on performance
Exclusive travel discounts and perks
Opportunities for personal and professional growth
Ready to provide outstanding service while helping clients book their ideal hotel stays?
Apply today and join the Destination Knot team!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Job Title: Hospitality Customer Service – Hotel Reservations (Remote)
Company: Destination Knot
Job Type: Flexible Schedule | Remote Work
About Destination Knot:
Destination Knot is a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe.
This is a rare opportunity for a proven leader to play a pivotal role in the re-emergence of this luxurious landmark hotel—blending operational excellence with an elevated, world-class guest experience while ensuring a safe, secure, and well-maintained environment for guests and associates. Strong communication and interpersonal skills with the ability to work effectively with guests, associates, department leaders, vendors, and ownership/management teams.
While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
Chautauqua, New York17 days ago
As a Night Auditor/Overnight Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. As a Night Auditor/Overnight Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.
Chautauqua, NY30+ days ago
The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position: Average scheduled working hours are flexible based on availability, can be up to 40 hours per week.
It’s perfect for individuals who are self-motivated, enthusiastic, and ready to start a fulfilling path in the travel and hospitality industry.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Job Title:
Work From Home-Online Hotel Coordinator-Entry Level
About Us:
We are a travel planning company dedicated to creating unforgettable experiences for every type of traveler.
div class="content">Job Title:
Hotel Reservationist | Work From Home
About Us:
We specialize in designing stress-free, personalized travel experiences for our clients. Whether it's a luxury escape, group trip, or weekend getaway, we help travelers find the perfect hotel or resort to match their needs—offering full support and expertise from booking to check-in.
We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for. The majority of your focus is on operational tasks, including troubleshooting critical integration issues, monitoring supplier technical performance metrics like latency and uptime, and building/maintaining dashboards and alerts.
We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Youll own the full sales cycle for strategic hotel accounts: identifying the right partners, building executive-level relationships, structuring commercial agreements, and partnering with internal teams to launch and scale those partnerships. This role blends segment strategy with hands-on deal execution, and works closely with cross-functional partners to shape an offering that makes sense for hotel and spa economics while strengthening the ClassPass marketplace.
Rochester, NY30+ days ago
Maintain preventative maintenance schedule for all public space, guest rooms and equipment, i.e. laundry equipment, heating and air conditioner units, ice machines, spa equipment, fire extinguishers, fire/smoke alarms, lawn sprinklers, kitchen appliances and plumbing. Perform appropriate repairs within the facility, not limited to painting and wallpaper repair, tub and sink repair, outlet and bulb replacement, woodworking, concrete and tile repair.