Department: Rooms Division Position: Front Desk Supervisor Duration: 5 months Job Description: You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings. For example, Housekeeping Supervisory, Food and Beverage, Human Resources, Security or Loss Prevention, Concierge, Front Office, Lobby Ambassador and exposure to Reservations, Sales, Catering, Accounting and Engineering.