UNKNOWN

FEED

HOUR

Manage core front desk operations by delivering exceptional customer service and performing all administrative functions, including phone and email communications, appointment scheduling, facility bookings, registration processing, filing, data entry, report preparation and any additional administrative duties assigned by management. Develop a thorough understanding of all facility offerings, including court availability, gym schedules, lodging options, and membership packages.

<div><div><div><div>Job OverviewWe are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management functions. Your positive attitude and organizational skills will ensure a smooth and professional experience for visitors, clients, and team members alike. This role offers an exciting opportunity to develop your administrative expertise in a dynamic environment.Key Responsibilities<ul><li>Greet and welcome visitors, members, and athletes with positive and professional demeanor. Provide information about the facility, programs, services, and events. Address inquiries and resolve issues promptly and efficiently.</li><li>Manage core front desk operations by delivering exceptional customer service and performing all administrative functions, including phone and email communications, appointment scheduling, facility bookings, registration processing, filing, data entry, report preparation and any additional administrative duties assigned by management.</li><li>Maintaining a clean and organized reception area.</li><li>Oversee member check-ins and access to facilities.</li><li>Support membership sign-ups, cancellations, and updates to member account information.</li><li>Answer incoming calls and direct them appropriately. Manage email correspondence, responding to inquiries and forwarding messages as needed. Communicate effectively with staff, coaches, and management.</li><li>Convey and process registrations for memberships, classes, court rentals and policies.</li><li>Manage bookings for lodging, ensuring accuracy and efficiency.</li><li>Develop a thorough understanding of all facility offerings, including court availability, gym schedules, lodging options, and membership packages. Stay up to date on any changes or promotions.</li><li>Handle customer complaints and resolve issues effectively. Escalate complex problems to the appropriate manager.</li><li>Perform tours of the facility for prospective members.</li><li>Monitor the reception area and ensure the safety and security of visitors and staff. Adhere to all facility policies and procedures.</li></ul>Qualifications<ul><li>Proven experience in office management or administrative roles with strong clerical skills</li><li>Flexible availability, including evenings, weekends, and holidays</li><li>Excellent computer literacy including proficiency in Microsoft Office (Word, Excel, Outlook), and data entry software</li><li>Strong organizational skills with the ability to multitask efficiently in a fast-paced environment</li><li>Exceptional phone etiquette and customer service skills to create a welcoming atmosphere</li><li>Proficient in English and Spanish is essential</li><li>Previous experience as a receptionist or in an office setting is a plus</li><li>Ability to type quickly with high accuracy and manage time effectively to meet deadlines</li><li>Knowledge of various sports is a plus.</li></ul></div></div></div></div>

Jump Sports

Front Desk Agent

Administrative Skills

Coaching

Communication Skills

Computer Skills

Customer Support/Service

Data Entry

Detail Oriented

Email Management/Administration

English Language

Interpersonal Skills

Mail Processing

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Office Management

Operations Management

Organizational Skills

Problem Solving Skills

Rentals

Resolve Customer Issues

Safety/Work Safety

Spanish Language

Sports

Telephone Skills

Time Management

Gethired

OTHER

Rios Center for Plastic Surgery is deeply committed to patient education, community ties, and maintaining a high-energy, respectful culture that prioritizes excellence and patient satisfaction. Clear communication between patients and the clinical team ensures seamless care coordination, prevents misunderstandings, and maintains patient satisfaction throughout their journey.

<h3>ROLE SUMMARY</h3>ABOUT THE COMPANY<a href="https://riossurgery.com/" rel="nofollow noopener noreferrer" target="_new">Rios Center for Plastic Surgery</a> is a premier cosmetic surgery practice based in Edinburg and McAllen, Texas. Founded by Dr. Luis M. Rios, Jr., a double board-certified plastic surgeon and past president of the Texas Society of Plastic Surgeons, the center is known for delivering high standards of patient care in a state-of-the-art, accredited surgical facility. The practice offers a comprehensive range of surgical and non-surgical aesthetic services and serves as a training site for aesthetic surgery fellows and residents. Rios Center for Plastic Surgery is deeply committed to patient education, community ties, and maintaining a high-energy, respectful culture that prioritizes excellence and patient satisfaction. ABOUT THE ROLEThe Front Desk Team Member is the face and voice of the Rios Center, serving as the first point of contact and setting the tone for our five-star patient experience. This in-office role is responsible for flawlessly managing the front desk, greeting patients with warmth, and handling a variety of administrative tasks with precision. The Front Desk Team Member is essential for creating a welcoming atmosphere and ensuring a smooth, efficient, and luxurious front office operation. This position offers the opportunity to be part of a dynamic team, develop expertise in medical office management, and make a meaningful first impression on every patient who walks through the door. This position is perfect for someone who: Is naturally warm, personable, and genuinely enjoys making people feel welcomed and valued from their first interaction Thrives in a fast-paced, multitasking environment and stays calm, organized, and positive under pressure Takes pride in attention to detail and accuracy, understanding that small mistakes impact patient experience and operations Is proactive and anticipates needs, solving problems without waiting to be asked Is motivated by being the face of a luxury medical practice and upholding its reputation through every interaction<hr/><h3>ROLE RESPONSIBILITIES</h3>PATIENT EXPERIENCE & RECEPTION MANAGEMENTFirst impressions directly impact patient perception of the entire practice and their willingness to recommend Rios Center to others. Every greeting and interaction sets the tone for the patient’s experience.<ul><li>Greet all patients and visitors with a warm, professional, and welcoming demeanor</li><li>Manage the patient check-in process with efficiency, accuracy, and a personal touch, including collection of necessary information</li><li>Manage the patient check-out process, including payment collection and scheduling of follow-up appointments</li><li>Answer all incoming phone calls in a timely and professional manner, providing information about services, scheduling appointments, and directing calls appropriately</li><li>Handle patient inquiries and concerns with empathy, professionalism, and a commitment to resolution</li><li>Maintain a pristine, organized, and aesthetically pleasing reception area that reflects the luxury and quality of the practice</li><li>Manage and organize all incoming packages and mail (FedEx, UPS, etc.), ensuring proper routing and documentation</li><li>Maintain office supplies and equipment (printer, scanner, copier, etc.), reporting any malfunctions or maintenance needs</li><li>Ensure the reception area is clean, stocked, and ready for patient interactions at all times</li></ul>APPOINTMENT SCHEDULING & CALENDAR MANAGEMENTEfficient scheduling directly impacts provider productivity, patient satisfaction, and revenue. Accurate scheduling prevents delays, reduces no-shows, and maximizes clinic utilization.<ul><li>Schedule and confirm all patient appointments with accuracy and attention to detail</li><li>Manage the clinic’s master schedule to optimize provider time and ensure appropriate spacing between appointments</li><li>Conduct appointment confirmation calls to reduce no-shows and ensure patient preparedness</li><li>Reschedule cancelled or missed appointments and maintain accurate records of all changes</li><li>Coordinate scheduling with multiple providers to ensure efficient use of clinical space and resources</li><li>Manage waitlists and accommodate urgent appointment requests when possible</li><li>Provide patients with appointment reminders via phone, email, or text as appropriate</li><li>Maintain organized and accessible scheduling records for easy reference by clinical staff</li></ul>PATIENT RECORDS & ADMINISTRATIVE SUPPORTAccurate patient records and financial management protect patient privacy, ensure regulatory compliance, and maintain the practice’s operational and financial integrity.<ul><li>Manage patient records with a high degree of accuracy and confidentiality, ensuring all information is current and complete</li><li>Collect and organize all necessary patient information, consent forms, and medical history documentation</li><li>Ensure all patient records are properly filed and easily accessible to clinical staff</li><li>Process patient payments, manage financial transactions, and clearly communicate billing and payment policies</li><li>Maintain accurate records of all financial transactions and prepare daily deposit reports</li><li>Perform data entry tasks with accuracy, including patient demographics and appointment details</li><li>Manage office supplies inventory and place orders as needed</li><li>Assist with general administrative tasks as assigned by management</li></ul>COMMUNICATION & COORDINATIONClear communication between patients and the clinical team ensures seamless care coordination, prevents misunderstandings, and maintains patient satisfaction throughout their journey. <ul><li>Provide patients with general information about the practice, its services, and procedures with confidence and clarity</li><li>Coordinate with the clinical staff to ensure a seamless patient handoff and to communicate any specific patient needs or concerns</li><li>Relay messages accurately and efficiently between patients, providers, and other staff members</li><li>Maintain professional and courteous communication with all internal and external contacts</li><li>Respond to patient inquiries about services, pricing, and scheduling in a timely and professional manner</li><li>Assist in managing patient satisfaction by addressing concerns and escalating issues appropriately</li></ul>Although the responsibilities outlined above will form the core focus of your role, please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business.<hr/><h3>ROLE QUALIFICATIONS</h3> REQUIRED QUALIFICATIONS<ul><li>A minimum of 2 years of experience in a front desk, administrative, or high-end customer-facing role</li><li>Bilingual English-Spanish</li><li>A proven track record of delivering exceptional customer service with a genuine passion for helping people</li><li>Exceptional interpersonal and communication skills, with a consistently warm, professional, and polished demeanor</li><li>The ability to multitask and remain calm, organized, and positive in a busy, fast-paced environment</li><li>A proactive and resourceful problem-solving attitude</li><li>Impeccable organizational skills and a high level of attention to detail</li><li>A commitment to maintaining confidentiality and professionalism at all times</li><li>Proficient in standard office software (e.g., Microsoft Office, email) and comfortable learning new software systems</li><li>Professional and courteous phone manner with the ability to handle multiple calls efficiently</li><li>Ability to work in-office in Edinburg/McAllen, Texas.</li></ul>NICE-TO-HAVE QUALIFICATIONS<ul><li>Experience in a medical practice, high-end spa, or luxury hospitality setting is highly preferred</li><li>Familiarity with medical terminology or EMR/practice management software is a plus</li><li>Bilingual proficiency in English and Spanish is a significant advantage</li><li>Experience with medical office scheduling software or appointment management systems</li></ul><hr/><h3>ROLE SPECIFICATIONS</h3><ul><li>Salary: $17 - $20/hr, based on experience.</li><li>Role Type: Full-time</li><li>Location: In-office, Edinburg/McAllen, Texas</li><li>Schedule: Monday to Friday, aligned with operational hours + occasional flexibility based on consult demand</li><li>Benefits: Paid Time Off (PTO), Paid Holidays, Paid Sick Time, Med Spa Employee Perks, Simple IRA Retirement Plan</li></ul><hr/><h3>RECRUITING PROCESS</h3><ul><li>Application / Screening: When you apply for this position, we will ask you a short questionnaire to get to know you a little bit better and ask you for some additional inputs to see if you qualify for the position.</li></ul><ul><li>Virtual Interview: This is a 45-60 min conversation where we further test your skills, learn about your previous working experiences, and evaluate culture fit to the role and company.</li></ul><ul><li>Hiring Manager Final Interview/Skills Assessment: This is an in-person conversation with the position’s Hiring Manager (and potentially a few company team members) to get to know you better and to set the expectations and vision for the role. Depending on the role, candidates will have the opportunity to observe the day-to-day operation, get tested on their real skills, understand how the team works, and get exposure to the role in a real environment. Before a final decision gets done.</li></ul>The entire process usually takes anywhere between 2-7 weeks to complete depending on the seniority of the position.<hr/><h3>CONTACT US</h3>If you have any questions or run into any complications while submitting your application, please reach out to: recruitment@trymeteor.com

METEOR

Front Desk Representative - U.S Edinburg/McAllen

Appointment Scheduling Software

Billing

Calendar Management

Clinical Reference

Consulting

Copying Machines

Cosmetic Surgery

Customer Relations

Document Scanners

Documentation

Electronic Medical Records

Establish Priorities

Financial Management

Financial Transactions

Informed Consent

Interviewing Skills

Inventory Management

Maintain Compliance

Medical Office

Medical Office Administration

Medical Records

Medical Terminology

Multilingual

Office Equipment

Patient Assessment

Patient Care

Patient Education

Payment Processing

Plastic and Reconstructive Surgery

Practice Management Software

Pricing

Printers

Privacy Controls

Record Keeping

Records Management

Schedule Development

Standards of Care

Transaction Processing/Management

Teamtailor

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Front Desk AgentJump Sports

Front Desk Representative - U.S Edinburg/McAllenMETEOR

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