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As our guest, you’ll enjoy amenities that allow you to relax while making the most of your time in Vermont like free WiFi throughout the hotel, free overnight parking, and free hot breakfast to start your day with plenty of energy. Tucked away in the heart of Green Mountain National Forest is Palmer House Resort, Ascend Hotel Collection®, a boutique hotel in Manchester Center, VT.

<p>We are looking for a Front Desk Agent to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Front Desk Agent ? Front Desk Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.</p><p><strong>Responsibilities</strong></p><ul><li>Provide upscale guest service experiences for clients throughout their stay</li><li>Ensure clients are properly greeted upon their arrival</li><li>Monitor daily bookings and ensure assigned rooms are prepared prior to check-in</li><li>Coordinate luggage collection and storage</li><li>Oversee check-in and check-out procedures, including reservations and financial transactions</li><li>Promptly address guests’ requests, like in-room dining</li><li>Actively listen to and resolve complaints</li><li>Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services</li><li>Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns</li><li>Inform clients of our hotel services, including breakfast and dining options</li><li>Promote all hotel amenities, conveniences and programs offered</li><li>Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures</li><li>Appraise team’s performance and produce regular reports</li><li>Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience</li><li>Examine daily duties, assign tasks and check on progress</li><li>Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings</li><li>Recommend local tourist spots, including places to dine, shop and sight-see</li><li>Establish friendly relationships with regular hotel clients</li></ul><p><strong>Skills</strong></p><ul><li>Proven work experience as a Front Desk Agent </li><li>Understanding of all hotel management best practices and relevant laws</li><li>Hands-on experience with Hotel Management software (PMS)</li><li>Proficiency in English; knowledge of other languages is a plus</li><li>Customer service drive with outstanding communication and active listening skills</li><li>Excellent problem-solving and multitasking skills</li><li>Leadership skills along with the ability to motivate a team into high performance</li><li>Ability to work flexible hours</li><li>Strong sense of responsibility and a professional presentation</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Referral program</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Ability to commute/relocate:</p><ul><li>Roslyn, NY 11576: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>Hotel experience: 1 year (Preferred)</li></ul><p>Tucked away in the heart of Green Mountain National Forest is Palmer House Resort, Ascend Hotel Collection®, a boutique hotel in Manchester Center, VT. We’re located close to local restaurants, shopping and outdoor activities where visitors can spend the day exploring what makes our destination special. As our guest, you’ll enjoy amenities that allow you to relax while making the most of your time in Vermont like free WiFi throughout the hotel, free overnight parking, and free hot breakfast to start your day with plenty of energy.<br/>All of our thoughtfully appointed guest rooms include a full kitchen or a refrigerator, microwave and coffeemaker and a flat-screen TV with premium cable channels. And when you want to unwind, our indoor heated pool and fitness center are available to use throughout your stay.<br/>We’re close to US-7 on the way to downtown Manchester Center. Enjoy a day practicing your golf swing on our professionally maintained 9-hole course located on the property. There are also tennis courts, a stocked fishing pond, shuffleboard and hiking trails for you to enjoy. History buffs can spend time at the Lincoln Family Home better known as “Hildene.” Guided tours will show you the beauty of this stately mansion that once belonged to the prominent family. If you like skiing, you’ll love our proximity to the mountain ski resorts all located nearby. Every destination has its hidden gems—we’ll make sure you find them.</p><h3>Job Type</h3>Full time, Part time<h3>Schedule</h3>10 hour shift, 8 hour shift

The Palmer House Resort

Front Desk Agent

Best Practices

Communication Skills

Customer Experience

Customer Relations

Customer Support/Service

Customer/Client Research

English Language

Financial Transactions

Fitness

Hospitality and Tourism

Hotel Management

Hotel Management Software

Leadership

Multitasking

Problem Solving Skills

Reporting Skills

Resolve Customer Issues

Restaurant

Standard Operating Procedures (SOP)

Team Lead/Manager

Time Management

Wi-Fi

workstreamftpin

OTHER

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

HOUR

Overview:
<p style="margin-bottom:0in"><strong>Who We Are:</strong></p><p style="margin-bottom:0in"> </p><p style="margin-bottom:12pt">At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!</p><p style="margin-bottom:12pt">Joining the PF family means being part of a company that is based on an established culture and strong set of values.  It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!</p><p style="margin-bottom:0in"><strong>Who You Are:</strong></p><p style="margin-bottom:0in"> </p><p style="margin-bottom:12pt">All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®</p><p style="margin-bottom:12pt">Characteristics that will make you a perfect match for our Overnight Front Desk Associate: </p><p style="margin-bottom:0in"><strong>You:</strong></p><ul><li>Exhibit a positive and upbeat attitude.</li><li>Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.</li><li>Pride yourself on your work while being punctual, reliable, and dependable.</li><li>Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.</li><li>Act with integrity and show respect to everyone around you.</li><li>Exhibit strong communication skills and have an ability to listen and empathize.</li><li>Inspire and motivate others to achieve their goals.</li><li>Are a quick study with the ability to apply what you have learned during online and hands-on training.</li></ul>

Responsibilities:
<p style="margin-bottom:0in"><strong>About the Overnight Front Desk Associate Role:</strong></p><p style="margin-bottom:0in"> </p><p style="margin-bottom:12pt">As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!</p><p style="margin-bottom:0in">Daily responsibilities for the Overnight Front Desk Associate also include:</p><ul><li>Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li><li>Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li><li>Resolve member concerns and escalate to a Manager as needed.</li><li>Answer phones in a friendly manner and assist callers with their inquiries.</li><li>Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li><li>Perform prospective member calls and tours; assessing their membership needs.</li><li>Execute retail transactions with accuracy and drive sales goals.</li><li>Resolve member concerns and escalate to a Manager as needed.</li><li>Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li><li>Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li><li>Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li><li>Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)</li></ul><p style="margin:0px">Compensation & Benefits:</p><ul><li>The hourly pay range for this position is $14.92 to $15.92. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person’s protected class.</li><li>Planet Fitness offers a comprehensive benefit offering that includes availability to medical, dental and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay and a free Black Card Membership. Certain benefits are offered to full-time employees only.</li></ul>

Qualifications:
<p style="margin-bottom:0in"><strong>About Your Qualifications:</strong></p><ul><li>6-12 months of experience in a customer service environment is preferred</li><li>Must be 18 years of age or older</li><li>Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li><li>Basic computer proficiency<strong> </strong></li></ul><p style="margin-bottom:0in"><strong>Physical Demands of the Overnight Front Desk Associate:</strong></p><ul><li>Continual standing and moving throughout the club to accomplish tasks during shift.</li><li>Continual communicating in person or on the phone to exchange information during shift.</li><li>Must be able to lift up to 75 pounds.</li><li>Will encounter toxic chemicals during shift.</li><li>Frequent cleaning and sanitizing of equipment and facilities.</li><li>Moving self in different positions, including bending and twisting, to accomplish tasks.<strong> </strong></li></ul><p style="margin-bottom:0in"><strong>More reasons to join Planet Fitness!</strong></p><ul><li>Medical, Dental, and Vision Insurance*</li><li>Vacation*/Sick Time/Holiday Pay</li><li>Free Black Card Membership</li><li>401(k) Retirement Savings Plan</li><li>Term Life Insurance*</li><li>Healthcare and Dependent Care Flexible Spending Accounts*</li><li>Tuition Reimbursement</li><li>Employee perks and discounts</li><li>Engaging team-building competitions and social events</li></ul><p style="margin-bottom:0in"><em>*Please note that certain benefits listed above are for full-time employees only</em></p><p style="margin-bottom:0in"> </p><p style="margin-bottom:0in"><strong>Health and Safety Requirements: </strong>Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.</p>

Min:
USD $14.92/Hr.

Max:
USD $15.92/Hr.

Planet Fitness

Overnight Front Desk Associate

Billing

CPR Certification

Compensation and Benefits

Computer Skills

Defibrillator

Dental Insurance

Facilities and Maintenance

Life Insurance

Marconi/MSI Planet

Needs Assessment

Physical Demands

Retail

Revenue Growth

Telephone Skills

Vision Plan

[AW]-iCims

Responsibilities: About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Overview:
<div><strong>Who We Are:<br/></strong></div><div> </div><div>At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!<br/><br/></div><div>Joining the PF family means being part of a company that is based on an established culture and strong set of values.  It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!<br/><br/></div><div><strong>Who You Are:<br/></strong></div><div> </div><div>All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®<br/><br/></div><div>Characteristics that will make you a perfect match for our Front Desk Associate: <br/><br/></div><div><strong>You:</strong></div><ul><li>Exhibit a positive and upbeat attitude.</li><li>Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.</li><li>Pride yourself on your work while being punctual, reliable, and dependable.</li><li>Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.</li><li>Act with integrity and show respect to everyone around you.</li><li>Exhibit strong communication skills and have an ability to listen and empathize.</li><li>Inspire and motivate others to achieve their goals.</li><li>Are a quick study with the ability to apply what you have learned during online and hands-on training.</li></ul>

Responsibilities:
<div><strong>About the Front Desk Associate Role:<br/></strong></div><div> </div><div>As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!<br/><br/></div><div>Daily responsibilities for the Front Desk Associate also include:</div><ul><li>Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li><li>Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li><li>Resolve member concerns and escalate to a Manager as needed.</li><li>Answer phones in a friendly manner and assist callers with their inquiries.</li><li>Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li><li>Perform prospective member calls and tours; assessing their membership needs.</li><li>Execute retail transactions with accuracy and drive sales goals.</li><li>Resolve member concerns and escalate to a Manager as needed.</li><li>Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li><li>Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li><li>Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li><li>Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)</li></ul><p style="margin:0px">Compensation & Benefits:</p><ul><li>The hourly pay range for this position is $14.42 to $15.42. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person’s protected class.</li><li>Planet Fitness offers a comprehensive benefit offering that includes availability to medical, dental and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay and a free Black Card Membership. Certain benefits are offered to full-time employees only.</li></ul>

Qualifications:
<div><strong>About Your Qualifications:</strong></div><ul><li>6-12 months of experience in a customer service environment is preferred</li><li>Must be 18 years of age or older</li><li>Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li><li>Basic computer proficiency</li></ul><div><strong>Physical Demands of the Front Desk Associate:</strong></div><ul><li>Continual standing and moving throughout the club to accomplish tasks during shift.</li><li>Continual communicating in person or on the phone to exchange information during shift.</li><li>Must be able to lift up to 75 pounds.</li><li>Will encounter toxic chemicals during shift.</li><li>Frequent cleaning and sanitizing of equipment and facilities.</li><li>Moving self in different positions, including bending and twisting, to accomplish tasks.<strong> </strong></li></ul><div><strong>More reasons to join Planet Fitness!</strong></div><ul><li>Medical, Dental, and Vision Insurance*</li><li>Vacation*/Sick Time/Holiday Pay</li><li>Free Black Card Membership</li><li>401(k) Retirement Savings Plan</li><li>Term Life Insurance*</li><li>Healthcare and Dependent Care Flexible Spending Accounts*</li><li>Employee perks and discounts</li><li>Engaging team-building competitions and social events</li></ul><p style="margin:0px"><em>*Please note that certain benefits listed above are for full-time employees only</em></p><p style="margin:0px"> </p><p style="margin:0px">E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama</p><p style="margin:0px"> </p><div><strong>Health and Safety Requirements: </strong>Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.</div>

Min:
USD $14.42/Hr.

Max:
USD $15.42/Hr.

Front Desk Associate

Flexible Spending Accounts

Healthcare

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Front Desk AgentThe Palmer House Resort

Overnight Front Desk AssociatePlanet Fitness

Front Desk AssociatePlanet Fitness

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