A typical week involves responding to tickets submitted via phone, email, and walk-in, performing hardware and software troubleshooting across a wide range of devices and operating systems, tracking and documenting all actions in the DEVCOM-CBC ticketing system, and coordinating with the Mission Support Desk Manager on issues requiring escalation or equipment replacement. You will handle Level II escalations, support VIP and mission-critical users, and work in close coordination with the cybersecurity, systems administration, imaging, and networking teams to deliver end-to-end support from first contact through resolution.