This role also does not include any immigration-related support, including—but not limited to—being listed on government forms, providing documentation for work authorization, coordinating with universities, or participating in training plans or other procedures related to visa status (e.g., H-1B, TN, F-1 OPT/CPT, J-1, O-1, L-1, E-3, and any other status requiring employer sponsorship or immigration-related support). The Service Engineer is responsible for coordinating technical service actions, supporting customers with product-related issues, and ensuring the implementation of service updates across the organization.