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Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.

POSITION OVERVIEWThe Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.Remote Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.ABOUT USOur Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.OBJECTIVESSERVICE ACTIVITY TARGETSYou are responsible for following the roadmap to hit our retention targets:<ul><li/><li style="color:rgba( 36 , 36 , 36 , 1 );line-height:normal">Answer 50+ inbound calls per day</li><li/><li style="color:rgba( 36 , 36 , 36 , 1 );line-height:normal">2+ hours of daily talk time</li><li/><li style="color:rgba( 36 , 36 , 36 , 1 );line-height:normal">2 cross-sell products pivoted to the sales team per day</li><li/></ul>CUSTOMER PROTECTION & RELATIONSHIP MANAGEMENT<ul><li/><li style="color:rgba( 36 , 36 , 36 , 1 );line-height:normal">Ensure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.</li><li/><li style="color:rgba( 36 , 36 , 36 , 1 );line-height:normal">Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriate</li><li/><li style="color:rgba( 36 , 36 , 36 , 1 );line-height:normal">Deliver world-class service in every customer interaction, maintaining trust and confidence</li><li/></ul>OPERATIONAL DISCIPLINE AND ACCURACYYou are responsible for upholding team and individual standards in the following manner:<ul><li/><li style="color:rgba( 36 , 36 , 36 , 1 )">Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or less </li><li style="color:rgba( 36 , 36 , 36 , 1 )">Maintain precise records and documentation in CRM and internal systems</li><li style="color:rgba( 36 , 36 , 36 , 1 )">Execute service workflows consistently, ensuring follow-up and task completion </li><li style="color:rgba( 36 , 36 , 36 , 1 )">Monitor processes to prevent errors or lapses before they impact the customer experience </li><li style="color:rgba( 36 , 36 , 36 , 1 )">Partner with sales to ensure seamless handoffs and transitions, minimizing customer disruption</li></ul>COLLABORATION AND TEAM INTEGRATION <ul><li>Communicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutions </li><li>Contribute solutions, not problems, in all team interactions </li><li>Participate in coaching, process improvements, and team meetings to strengthen overall execution </li><li>Uphold agency standards and culture, demonstrating reliability, professionalism, and positive energy</li></ul>PERSONAL AND PROFESSIONAL EXCELLENCE <ul><li>Maintain high standards for personal accountability and follow-through</li><li>Demonstrate resilience and adaptability in high-pressure situations </li><li>Seek ongoing learning opportunities to improve technical, service, and operational skills </li><li>Model elite execution and reliability for teammates across the agency</li></ul>CORE COMPETENCIES <ul><li>Customer-centric mindset </li><li>Emotional intelligence </li><li>Retention focus </li><li>Process discipline </li><li>Accuracy and attention to detail </li><li>Problem solving </li><li>Strong listener and communicator </li><li>Ownership and accountability </li><li>Coachability</li><li>Sales driven </li><li>Growth driven </li><li>Reliability</li><li>Resilience and adaptability </li><li>Cultural alignment</li></ul>EDUCATION AND EXPERIENCE We are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.PHYSICAL REQUIREMENTSYou are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.We are well-versed in rising desks and walking pads and will make recommendations upon request.You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.COMMITMENT TO DIVERSITYAt Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.APPLY NOWIf this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.Already in the process? Direct questions or follow-ups to Jeff Grimoldi at <a title="mailto:jeff.grimoldi.y491@statefarm.com">jeff.grimoldi.y491@statefarm.com</a>.We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.

Dan Barracliff - State Farm Agency

Remote Bilingual (Spanish) Customer Service Account Representative

Billing

Coaching

Communication Skills

Cross-Selling

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Support/Service

Detail Oriented

Diversity

Documentation

English Language

Follow Through

Leadership

Marketing Strategy

Multilingual

Operational Support

Partner Sales

Problem Solving Skills

Process Improvement

Record Keeping

Risk Analysis

Sales

Spanish Language

Willing to Travel

Staffmyagency

FULL_TIME

OTHER

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.-

Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.- Provides medical subject matter expertise.- Performs advanced database searches.- Composes documents, reports, and correspondence.- Documents all incoming inquiries.- Participates in special projects as required.Minimum Requirements - High School diploma or equivalent with 2-4 years of experience. - May have additional training or education in area of specialization. - Must be fluent in English and specified secondary language.Education, Experience and Skills- Experience in medical, scientific or public health discipline - Bachelor's Degree in Nursing and current RN license is required. - Clinical knowledge of and experience with CDC related topics - Proficient internet search skills - Working knowledge of Microsoft Office and ability to learn and utilize software applications - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Ability to work independently and communicate effectively - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Ability to speak and read English and Spanish clearly, professionally, and fluently - Call Center experience preferred - Must have a Smartphone which will be required only to log into Maximus systems, not for daily work activities.***This position requires you to use your own personal computer or laptop. Tablets, iPads, and Chromebooks are not permitted. ***Home Office Requirements - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net) - Minimum 5mpbs upload speed - Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router - Private and secure work area and adequate power source - Windows or Mac Operating SystemsOS for Windows | - Windows 10 or Windows 11 (11 is preferred)OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 34.85 Maximum Salary $ 68.55 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=53423fc49a41f2d782fe7f18d53aae55&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

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Remote Bilingual (Spanish) Customer Service Account Representative Dan Barracliff - State Farm Agency

RN Health Coordinator (bilingual, temporary, remote) Maximus

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