The Work Itself Leverage your automotive technical knowledge to assist selling dealers and repair facilities file claims using systematic listening and probing approach Respond to inbound calls and written correspondence from customers, selling dealers, repair facilities, and financial institutions to assist with policy administration and claim inquiries Achieve total customer satisfaction when handling contract and claim matters Check for existing case information through research, manuals, database or contacts The Skills You Bring Must be bilingual Spanish 2 + years' experience in automotive repair industry preferred; we love to hire auto mechanics, service or parts personnel from dealerships, service technicians, employees from auto retail stores, and recent college grads with technical degrees/certifications in automotive technology Strong mechanical background with ability to communicate effectively with repair facilities to acquire necessary information and provide world class service to our customers Problem solver with the ability to negotiate and make quick decisions while managing conflicting priorities Knowledge of computer basics and navigation of technical platforms; must pass virtual mechanical test as part of the interview process How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. The Opportunity Posted Job Title: Bilingual Spanish Auto Mechanic, Service Manager or Service Technician Actual Job Title: Bilingual Spanish Mechanical Claims Specialist Set Pay Rate: $28.50/hr = $59,280 + 5% annual bonus Location: hybrid in-office Schaumburg, IL Are you an auto mechanic, dealership service manager, service technician, a recent grad with auto mechanics education, and/or someone who has a love and passion for all things auto?