Deep fluency in ERP and financial systems (NetSuite, Sage Intacct, Oracle, Workday Financials, Microsoft Dynamics), APIs, SSO/HRIS integrations, and core accounting workflows (chart of accounts, subsidiaries, approval hierarchies, month-end close). Run the function with operational rigor - forecast capacity, balance workload across accounts, instrument the team with KPIs (time-to-value, go-live on-time rate, escalation volume, adoption and expansion attach), and use the data in coaching and planning.