UNKNOWN

FEED

For the past seven years weve been growing our government-contracting portfolio and along the way weve created valuable partnerships by demonstrating a commitment to honesty professionalism and quality work. Here at CGS we value honesty through hard work and self-awareness professionalism in all we do and to deliver the best quality to our consumers mending those relations for years to come.

Customer Service RepresentativeAlbuquerque NM RemoteOffice Support Full Time RemoteRemoteapply for this jobCustomer Service RepresentativeEmployment Type Full Time Entry LevelDepartment Customer ServiceCGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.CGS brings motivated highly skilled and creative people together to solve the governments most dynamic problems with cutting-edge technology. To carry out our mission we are seeking candidates who are excited to contribute to government innovationappreciate collaboration and can anticipate the needs of others. Here at CGS we offer an environment in which our employees feel supported and we encourage professional growth through various learning opportunities.Skills and attributes for success<ul><li>Reply to calls and emails from the public.</li><li>Use a knowledge base and follow standard operating procedures SOP to answer customer requests.</li><li>Document your communications in our database.</li></ul>Qualifications<ul><li>Fully fluent in English andor Spanish both written and verbal</li><li>High School diploma or General Educational Development GED certificate</li><li>Ability to obtain a Public Trust Security clearance which includes a credit check and background investigation</li></ul>Ideally you will also have<ul><li>Ability to follow policies procedures and regulations.</li><li>Ability to navigate a content management system other applications and related web sites.</li><li>Strong written and verbal communication skills.</li><li>Excellent customer service dependability and time management skills.</li><li>Keyboarding proficiency of at least 40 words per minute.</li><li>Call Center omnichannel background a plus.</li></ul>Our CommitmentContact Government Services CGS strives to simplify and enhance government bureaucracy through the optimization of human technical and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients specific needs. We are committed to solving the most challenging and dynamic problems.For the past seven years weve been growing our government-contracting portfolio and along the way weve created valuable partnerships by demonstrating a commitment to honesty professionalism and quality work.Here at CGS we value honesty through hard work and self-awareness professionalism in all we do and to deliver the best quality to our consumers mending those relations for years to come.We care about our employees. Therefore we offer a comprehensive benefits package.<ul><li>Health Dental and Vision</li><li>Life Insurance</li><li>401k</li><li>Flexible Spending Account Health Dependent Care and Commuter</li><li>Paid Time Off and Observance of StateFederal Holidays</li></ul>Contact Government Services LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.Join our team and become part of government innovationExplore additional job opportunities with CGS on our Job Boardhttpscgsfederal.comjoin-our-teamFor more information about CGS please visit httpswww.cgsfederal.com or contactPhone1 888 680-5916Emailemailprotected15 - 16 an hourWe may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.apply for this job

Contact Government Services LLC

Customer Service Representative

Administrative Skills

Artificial Intelligence (AI)

Background Investigation

Call Centers

Communication Skills

Content Management Systems (CMS)

Customer Support/Service

English Language

Federal Government

Government

Government Contracts

High School Diploma

Leading Edge Technology

Presentation/Verbal Skills

Regulations

Security Clearance

Spanish Language

Standard Operating Procedures (SOP)

Time Management

Writing Skills

OTHER

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW:
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------:
<div class="cincopa_popup cincopa_fid_A4HAcLOLOO68!A8GD9UFYw5fu" style="width:500px;height:281px"><img src="https://rtcdn.cincopa.com/thumb.aspx?fid=A4HAcLOLOO68!A8GD9UFYw5fu&size=large" style="width:100%;border:none;margin:0;padding:0;box-shadow:none;height:100%"/></div>

POSITION RESPONSIBILITIES:
Key Responsibilities:<ul><li>Listen to customers, understand their needs, and resolve customer issues</li><li>Utilize systems and technology to complete account management tasks</li><li>Recognize sales opportunity and apply sales skills to upgrade</li><li>Explain and position the products and processes with customers</li><li>Appropriately escalate customer dissatisfaction with managerial team</li><li>Ensure first call resolution through problems solving and effective call handling </li></ul>

STANDARD QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: <ul style="margin-top:0in"><li>Must be 18 years of age or older</li><li>High school diploma or equivalent</li><li>Excellent organizational, written, and oral communication skills</li><li>The ability to type swiftly and accurately (20+ words a minute)</li><li>Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)</li><li>Basic understanding of Windows operating system</li><li>Highly reliable with the ability to maintain regular attendance and punctuality</li><li>The ability to evaluate, troubleshoot, and follow-up on customer issues</li><li>An aptitude for conflict resolution, problem solving and negotiation</li><li>Must be customer service oriented (empathetic, responsive, patient, and conscientious)</li><li>Ability to multi-task, stay focused and self-manage</li><li>Strong team orientation and customer focus</li><li>The ability to thrive in a fast-paced environment where change and ambiguity prevalent</li><li>Excellent interpersonal skills and the ability to build relationships with your team and customers</li></ul>

CONDITIONS:
All MCI Locations<ul><li>Must be authorized to work in the country where the job is based.</li></ul>Subject to the program and location of the position<ul><li>Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.</li><li>Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.</li></ul>

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: <ul style="margin-top:0in"><li>Paid Time Off: Earn PTO and paid holidays to take the time you need.</li><li>Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li>Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li>Retirement Savings: Secure your future with retirement savings programs, where available.</li><li>Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.</li><li>Life Insurance: Access life insurance options to safeguard your loved ones.</li><li>Supplemental Insurance: Accident and critical illness insurance</li><li>Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li>Paid Training: Learn new skills while earning a paycheck.</li><li>Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li>Casual Dress Code: Be comfortable while you work.</li></ul> Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.   In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.   Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER:
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

MCI Military Recruitment

Remote Customer Service Representative

ARM (Advanced RISC Machine)

Accounts Receivable Management

Business Process Management

Business Process Outsourcing

Business Services

Call Center Operations

Claims Processing

Cloud Computing

Compensation and Benefits

Conflict Resolution

Contact Management

Copying Machines

Cost Control

Credit and Collections

Customer Escalations

Customer Experience

Customer Relations

Disability Insurance

Diversity

Employee Benefits

Financial Services

Health Plan

Healthcare

Identify Issues

Information Technology & Information Systems

Interpersonal Skills

Life Insurance

Marketing

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Windows Operating System

Microsoft Word

Multitasking

Needs Assessment

Negotiation Skills

Office Equipment

Organizational Skills

Physical Demands

Printers

Problem Solving Skills

Product Positioning

Resolve Customer Issues

Retail

Sales

Sales Management

Software Development

Team Player

Technical Support

eCommerce

[AW]-iCims

FULL_TIME

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.Veterans, Reservists, Guardsmen and military family members are encouraged to apply!Job Summary As part of the claims escalation team, provides training, resolution and daily direction to the Claim Customer Service Representatives. Supports team by researching claims data, claim system, and authorizations to resolve provider claims questions. Interacts with outside entities and internal departments to resolve claims inquiries. Utilizes multiple software applications, applies business rules, and knowledge of provider or authorizations to resolve provider claims questions. Works under timelines while meeting accuracy and production goals.Education & Experience Required: • High School diploma or G.E.D. • One year experience working in a call center • Proficient with Microsoft Outlook, Word and Excel • Strong Knowledge of medical terminology • 2 years claims resolution, billing experience or demonstrated success as a TriWest Claims Customer Service Representative • Strong written and verbal communication skills Preferred: • Associates degree in healthcare or related fieldKey Responsibilities • Reviews, analyzes and directs resolution of complex claims issues. • Interfaces with Claims and CCOPs leaders, CSRs, other internal departments, VA and vendors. • Serves as a Subject Matter Expert to Claims Customer Service Representatives and other internal departments. • Investigates recurring problems, identifying process improvements and reporting findings to leadership. • Tracks daily questions and resolution trends. • Documents all communications involving staff, Veteran, and provider contacts. • Reviews large amounts of complex information from multiple sources, including validating appropriate data on claim. • Collaborates with Claims sub-contractor to build or update authorization and provider records. • Participates in training documentation creation and updates. • Manages multiple task lists in accordance within directed timelines.• Maintains updated knowledge of software applications, Claims trends, and Claim CSRs' procedures and processes. • Complies with HIPAA regulations to protect privacy of health information. • Consistently meets department productivity and performance metrics. • Manages and prioritizes daily workflow queues to ensure timeliness standards are met. • Identifies and reports any potential quality or fraud issues to management. • Practices professional and concise communication in writing and by phone. • Performs other duties as assigned. • Regular and reliable attendance is required.Competencies Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources. Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow. Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues. Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. Technical Skills: Knowledge of CCN policies, processes, and procedures, knowledge of call management methodology.Working Conditions Working Conditions: • Ability to cover any work shift with no travel • Works within a standard office environment • Extensive computer work with prolonged sitting and wearing of headset • VA-approved security clearance may be requiredCompany Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: <ul><li> Medical, Dental and Vision Coverage </li><li> Paid time off </li><li> 401(k) Retirement Savings Plan (with matching) </li><li> Short-term and long-term disability, basic life, and accidental death and dismemberment insurance </li><li> Tuition reimbursement </li><li> Paid volunteer time </li></ul> TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $ 47,000 - $52,000 per year.Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

<img alt=" " height="1" src="https://ars2.equest.com/?response_id=374a3dd24c8bec5b6a82e7ccc087ebe0&view" width="1"/>

Hybrid Customer Service Jobs in Albuquerque, NM

Resume Resources

Get noticed by top employers!

Hybrid Customer Service Jobs in Albuquerque, NM

Customer Service Representative Contact Government Services LLC

Remote Customer Service Representative MCI Military Recruitment

Claims Escalation Rep TriWest Healthcare Alliance

Resume Resources