The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Qualifications: 18 years or older with a high school diploma or equivalent • Excellent verbal and written communication skills • Typing speed of 20+ words per minute • Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) • Familiarity with Windows operating systems • Strong problem-solving, conflict resolution, and troubleshooting skills • Reliable, punctual, and motivated with a strong work ethic • Ability to multi-task, stay organized, and self-manage • Customer-first mindset: empathetic, patient, and responsive • Positive attitude and a team-player spirit • Comfortable working in a fast-paced, dynamic environment • Preferred (Not Required): 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM),