Qualifications Required: + High School Diploma or GED (must be verifiable) + Minimum of 1 year of experience in a high-volume call center environment + Prior experience working in a remote or work-from-home setting + Strong customer service, communication, and problem-solving skills + Ability to handle sensitive information with professionalism and confidentiality + Comfortable working in a fast-paced, metric-driven environment + Must successfully complete required interview assessments and testing Preferred: + Experience in a healthcare, health plan, or insurance call center environment + Experience supporting members with medical coverage, claims, or benefits-related inquiries + Experience in other regulated industries (e.g., banking, insurance, credit services) + Familiarity with healthcare terminology, insurance processes, and patient/member advocacy We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. ***MUST BE LOCAL TO SPOKANE, WA OR RENTON, WA FOR EQUIPMENT PICKUP*** Professional Summary The Member Services Representative serves as a key point of contact for health plan members, providers, and external partners, delivering accurate information and resolving inquiries related to coverage, claims, eligibility, and healthcare services.