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determine an individuals needs for services and supports, eligibility, level of care or related outcome. Minimum Requirements: - Masters degree in counseling, social work, psychology, or other highly.

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13382065 Clinical Assessment Coordinator - (Hybrid Remote - Cook County, IL) Description & Requirements Maximus is currently hiring a Clinical Assessment Coordinator II to join our Outreach & Assessment team. This role involves conducting person-centered outreach interviews and transitional assessments to gather information about the individuals needs, risks, strengths and preferences. The position requires up to 85% of local travel throughout Cook County, Illinois. This position does not require a clinical license. About the program: The Illinois Outreach & Assessment (O&A) Program is a centralized, conflict-free initiative operated by Maximus to support individuals identified under the Williams and Colbert Consent Decrees. The program provides person-centered outreach and transitional assessments to help individuals explore and understand potential community transition options. Outreach & Assessment staff engage individuals directly, complete required outreach interviews and transitional assessments in accordance with state protocols and collaborate with state agencies and community partners to ensure timely, accurate, and high-quality assessment outcomes. Why Maximus? - ?? Work/Life Balance Support - Flexibility tailored to your needs! - ?? Competitive Compensation - Including performance-based bonuses! - ??? Comprehensive Insurance Coverage - Various plans including Medical, Dental, Vision, Prescription, and partially funded HSA. Plus, Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - ?? Future Planning - 401K Retirement Savings plan with Company Matching. - ??? Paid Time Off Package - PTO, Holidays, extended sick leave, and Short and Long Term Disability coverage. - ?? Holistic Wellness Support - Physical, emotional, and financial wellness resources through our Employee Assistance Program (EAP). - ?? Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - ?? Tuition Reimbursement - Invest in your ongoing education and development. - ?? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - ?? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. Essential Duties and Responsibilities: - Responsible for completing medical and/or behavioral health assessments within contract requirements. - Conducts on-site, video call and/or telephonic assessments to determine an individuals needs for services and supports, eligibility, level of care or related outcome. - Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures. - Travel may be required based on program contract requirements. - Performs other related duties as assigned. - Preferred knowledge may include community support programs, long-term care assessment and level of care in medical, behavioral health or related programs. - Knowledge and understanding of medical and/or behavioral health diagnoses and prescribed medications. - Ability to collect data, define problems, establish facts, and draw valid conclusions. - Conduct in-person onsite outreach interviews and transitional assessments using person-centered and motivational interviewing techniques - Educate individuals about their rights, the Outreach & Assessment process, and what to expect in next steps - Accurately document assessment findings, outcomes, and required data elements in program systems - Maintain professionalism and strong customer service when working with individuals with complex medical, behavioral health, and social needs - Perform all job duties in compliance with Person First standards, HIPAA guidelines, and Max mus confidentiality policies and procedures. - Traveling as required based on program contract requirements. - Perform other related duties as assigned. Minimum Requirements - Education and licensure requirements are based on program contract requirements and are outlined in job posting. - High School Degree or equivalent required. - Minimum 2 years of clinical experience required. Minimum Requirements: - Masters degree in counseling, social work, psychology, or other highly related field, or equivalent - Minimum of 5 years experience working with individuals in long-term care settings and/or medical or mental health settings - Minimum of 3 years of experience conducting medical and/or mental health assessments - Willingness and ability to travel up to 85% throughout Cook County, Illinois. Preferred Requirements: - Familiarity with Medicaid, Long-term services and supports, or community-based programs -Strong interviewing, documentation, and interpersonal skills - Experience working with individuals with complex medical or behavioral health needs - Ability to work independently in the field and manage a mobile schedule Home Office Requirements: - Maximus provides company-issued computer equipment. - Reliable high-speed internet service (Minimum 20 Mbps do

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

MAXIMUS

Clinical Assessment Coordinator - (Hybrid Remote) - 36619

Behavioral Health

Broadband

Clinical Assessment

Community Programs

Community Support

Contract Requirements

Corporate Policies

Customer Support/Service

Employee Assistance Plan

HIPAA (Health Insurance Portability and Accountability Act)

Identify Issues

Internet/Online Service

Medicaid

Medications

Needs Assessment

Organizational Skills

Prescription Drugs

Psychiatry and Mental Health

Psychology

Quality of Care

Requirements Management

Social Work

Time Management

Tuition Reimbursement

Willing to Travel

Weyerhaeuser

OTHER

FEED

This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise.

HOUR

Overview:
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary:
Team Lead Call Center – Aurora, IL In-Office and Remote days are required (not fully remote)Stable Hours • Bi-Weekly Pay • Paid Training • Growth Opportunities If you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring a Team Lead for our Call Center in Indianapolis.  This position is great for someone who wants to continue their strong customer‑service skills, grow their careers, and work in a positive, team‑focused environment.  If you want stability, support, and a place to grow, we’d love to talk with you. What You’ll Do:<ul style="margin-top:0in"><li>Provide coaching to our call center agents</li><li>Liaise between leadership and staff and act as a back-up to management</li><li>Provide friendly, professional service on every call</li><li>Follow clear processes and training to support blood donor needs</li><li>Work with a supervisor who’s invested in your success</li></ul>What We Offer:<ul style="margin-top:0in"><li>Predictable and consistent schedules</li><li>Paid training — we teach you everything you need to know</li><li>Supportive supervisors and a team‑oriented culture</li><li>Benefits package (medical, dental, vision, PTO, 401K.)</li></ul>What We’re Looking For:<ul style="margin-top:0in"><li>Strong communication skills</li><li>Comfort using computers and learning new systems</li><li>Reliability and a confident mindset</li><li>Call Center experience is required</li></ul> Schedule:Monday-Tuesday 11:30am-8:00pm, Wednesday-Thursday 8:00am-5:30pm, Rotating Friday 8:00am-4:30pm and Saturday 8:00am-1:00pm Location:Aurora, IL   - Position requires In-office and remote days

Total Rewards Package:
Compensation The target salary for this position is $23.05 per hour.  The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications. Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities:
<ul><li>Demonstrates Versiti core values and displays the highest level of customer service to internal/external customers</li><li>Responsible for all channel assignments as well as special event needs, which includes special appeals related to general shortage, community crisis, blood type need, etc.</li><li>Recruits donors by promoting the opportunity to donate with Versiti Blood Centers</li><li>Makes reminder phone calls to donors regarding appointments set for media and or special event drives.</li><li>Interprets reports to accurately communicate results to staff</li><li>Performs administrative/clerical duties, as assigned, in order to complete tasks related to the department’s operation (ex. updating donor profiles, data entry)</li><li>Assists new associates in becoming familiar with the position, including new hire training.</li><li>Assists with on-going continuing education and development of staff</li><li>Ensures Contact Center associates are present and productive; communicates concerns with supervisors</li><li>Works with management to perform opening/closing duties</li><li>Assists management in monthly coaching sessions to correct performance problems and achieve desired results.</li><li>Perform some supervisory tasks in the absence of a supervisor, but will not deliver disciplinary action.</li><li>Performs other departmental duties as required, such as assistance with daily huddle board, preparation of department materials, campaigns, contests, etc.</li><li>Performs other duties as assigned</li><li>Complies with all policies and standards</li></ul>

Qualifications:
Education<ul><li>High School Diploma or equivalent required</li></ul>Experience<ul><li>Customer service experience required</li><li>1-3 years multi-channel, contact center experience preferred (phone, email, text) preferred</li></ul>Knowledge, Skills and Abilities<ul><li>General understanding of Versiti mission and operation</li><li>Excellent verbal and written communication skills</li><li>Good attention to detail and accuracy</li><li>Results-oriented</li><li>Must be organized & understand how to prioritize tasks</li><li>Proven persuasion skills with ability to handle opposition</li><li>Ability to multi-task and proactively communicate progress/obstacles</li><li>Strong intrapersonal skills and relationship-building</li><li>Proficient computer skills (Microsoft Office) and ability to learn job-specific applications</li></ul>Tools and Technology<ul><li>Personal Computer (desktop, laptop, tablet) required</li><li>Microsoft Office products required</li><li>Must learn contact center-specific programs (HemaTerra) required</li></ul> #AJ123

Versiti, Inc.

Call Center Team Lead - Hybrid - Monday-Tuesday 11:30am-8:00pm, Wednesday-Thursday 8:00am-5:30pm, Rotating Friday 8:00am-4:30pm and Saturday 8:00am-1:00pm

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Clinical Assessment Coordinator - (Hybrid Remote) - 36619 MAXIMUS

Call Center Team Lead - Hybrid - Monday-Tuesday 11:30am-8:00pm, Wednesday-Thursday 8:00am-5:30pm, Rotating Friday 8:00am-4:30pm and Saturday 8:00am-1:00pm Versiti, Inc.

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