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Member Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area’s such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation.

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<h4>Overview</h4>Fantastic Call Center Opportunities with training, career path advancement, great benefits, paid time off, heath insurance and more..  *The REMOTE work model can commence after approximately 8-9 weeks of on-site training in Worcester, MA. Must be able to type 25 WPM net. The Great Opportunity:    It’s an exciting time to join Fallon Health as we experience growth and expansion with new services and products. There are many great opportunities within our organization starting with joining our Member Services team. Member Services offers a very unique opportunity to interact with nearly every facet of the Fallon Health organization including our products, services, functions, and people.  Among the most rewarding and fulfilling parts of working on this team is representing Fallon Health as the face of the organization; the single point of contact for our valued providers and members. Think of yourself as an Fallon brand and membership ambassador. As a representative of Fallon Health, you will be an advocate to members reaching out for support; providing this highly valued service fielding calls and constitutively troubleshooting inquiries, you will be solving their needs and concerns. In addition to the diverse responsibilities outlined below, a spot on this team also represents one of the best places to grow your career.  With demonstrated initiative and strong performance, you will gain exposure across a multitude of functions and endless opportunities for advancement. Member Services has proven to be a launching  pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area’s such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation.           As a brand champion and valued member ambassador you will get extensive training and support through a skill based progression training program that includes a blended learning curriculum and personalized coaching plan.  We are always looking for top talent in these roles so feel free to pass this along to friends, family and colleagues that you think qualify.   <h4>Responsibilities</h4>Position Overview:         The Member Services Representative is accountable for successfully addressing member and provider inquiries received through Fallon Health's 1-800 numbers, as well as providing direction on Plan policies, procedures, and benefits.Some key responsibilities include:<ul><li>Ownership for development of knowledge and skills, as training program provides material and framework for success.</li><li>Ownership for customer satisfaction.  Member Service Representatives are the primary liaison for our members to obtain the information or support they need  As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry.</li><li>Clear and concise documentation of call detail for tracking of member/ provider contacts.</li><li>Identification and communication of trends that are indicative of enterprise service issues.</li><li>Escalation of member/provider concerns and servicing issues.</li><li>Appropriate execution of corporate and department policies/ practices.</li></ul><h4>Qualifications</h4><ul><li>High school diploma or GED is preferred but we would consider relevant customer service call center work experience in lieu of this.</li><li>Bachelor’s degree or advanced education is also preferred but not required.</li><li>2+ years professional work experience preferably in a customer facing inbound call-center setting</li><li>The ability to multitask and leverage strong typing skills and a high proficiency with MS Word, MS Excel and system data entry are essential tools for success in this role    </li></ul>About Fallon  Health: Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is the only health plan in Massachusetts to have been awarded “Excellent” Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit www.fallonhealth.org Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay Range Disclosure:<ul><li>In accordance with the Massachusetts Wage Transparency Act, the pay rate for this position is $20.50 per hour, which reflects what we reasonably and in good faith expect to pay at the time of posting. </li></ul> Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #P03

Fallon Health

Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $20.50/hr

Call Centers

Call Monitoring

Coaching

Corporate Policies

Customer Relations

Customer Satisfaction

Customer Support/Service

Data Entry

Documentation

Health Insurance

Health Maintenance Organization (HMO)

Health Plan

Healthcare

High School Diploma

Identify Issues

Knowledge Management

Marketing

Medicaid

Medicare

Microsoft Excel

Microsoft Word

Multitasking

National Committee for Quality Assurance (NCQA)

Pharmacy

Provider Relations

Sales

Training Program

Typing

Work From Home

FEED

As a Registered Dietitian at NutraCo, you will have the opportunity to make a meaningful impact on the lives of our residents by addressing nutrition-related health problems through clinical nutrition treatment. Collaborative Environment: Join a network of dedicated dietitians who support and interact with each other, fostering a sense of community and teamwork.

Exciting Opportunity Available to Join our NutraCo Team!  Are you a compassionate and driven Registered Dietitian seeking a rewarding career in clinical nutrition? Want to work in an industry where your voice as a Dietitian matters? We have an exciting opportunity for you! NutraCo, is leading provider of Registered Dietitians for Long Term Care facilities across the United States.  We offer full time and part time positions with placements available in many areas across the US! Find out if one of our positions is right for you! About Us:At NutraCo, we pride ourselves on delivering compassionate care with respect and dignity to residents in Long Term Care facilities nationwide. When you join our team, you become part of a supportive environment where your contributions are valued and acknowledged. Why Choose NutraCo? <ul><li>Room for Growth: We offer development opportunities and upward mobility within the company, empowering you to advance your career.</li><li>Collaborative Environment: Join a network of dedicated dietitians who support and interact with each other, fostering a sense of community and teamwork.</li><li>Valued Professionalism: Your work as a professional is highly valued and acknowledged at NutraCo, where your voice is heard, and feedback is encouraged and supported.</li><li>Clear Expectations: We provide clear goals, directives, and feedback, ensuring you have the resources and support needed to excel in your role.</li><li>Opportunity for Relocation: With multiple locations throughout the United States, NutraCo offers the flexibility to relocate if needed, allowing you to grow with us wherever life takes you.</li><li/></ul>Job Responsibilities:As a Registered Dietitian at NutraCo, you will have the opportunity to make a meaningful impact on the lives of our residents by addressing nutrition-related health problems through clinical nutrition treatment. Your responsibilities will include: <ul><li>Providing compassionate care and support to residents, focusing on their nutritional needs and well-being.</li><li>Collaborating with other dietitians and facility clinical team to deliver personalized nutrition plans and ensure the highest level of care.</li><li>Completing necessary clinical assessments, charting within the EMR system, and attending meetings to discuss resident care and progress.</li><li>Conducting meal rounds if/as needed, completing sanitation audits, and signing off on dietary menus to maintain quality standards.</li></ul> Job Requirements:<ul><li>Registered Dietitian with the Commission on Dietetic Registration (CDR)</li><li>or Registered Dietitian Eligible (RDE) with Verification Statement.</li><li>State licensure as required varies by state.</li><li>Strong communication skills, effective teamwork, and the ability to thrive in a fast-paced, highly regulated environment.</li></ul> Salary and Benefits:NutraCo offers Competitive Salary and Hourly Rates with Comprehensive Benefits Package Depending on your position.  Benefits include: <ul><li>Medical, Dental, and Vision Insurance options,</li><li>Company Managed 401(k) Program</li><li>Paid Time Off</li><li>Company Paid Holidays</li><li>Continuing Education Credits</li><li>Life and Disability Insurance Options</li><li>Employee Discounts.</li></ul> Are you a dedicated Registered Dietitian looking to join a supportive team and make a difference in the lives of residents? We want to hear from you! Apply now to join NutraCo and embark on a rewarding career journey in clinical nutrition!

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Hybrid Education Jobs in Gardner, MA

Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $20.50/hr Fallon Health

Registered Dietitian RD/N Remote/Hybrid Options Nutraco

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