Ensure operational safety and integrity by fielding internal and external facilities emergencies, including but not limited to vertical transportation failures and entrapments, pneumatic tube system failures, system alarms, MobileView temperature alerts, utility outages, condition alerts, floods, inclement weather, etc. Must possess a combination of compassion, decision making, and teamwork skills; ability to multi-task and communicate efficiently and effectively via telephone and online chat in a fast-paced environment.