OTHER

FEED

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Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community.

Crum & Forster Company Overview:
<p>Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.</p><p> </p><p>In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions. Gross premium written in 2025 surpassed $2.4B.</p><p> </p><p>The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.</p><p><strong> </strong></p><p><strong>Information about the Role and Team: </strong></p><p>As the first point of contact for employees and clients at our Accident & Health (A&H) Division headquarters in Eatontown, NJ, the Front Desk Administrative Assistant is essential to creating a welcoming and efficient office environment. This individual will manage front desk responsibilities with professionalism and courtesy, while providing comprehensive administrative support to ensure smooth daily office functions. Responsibilities include preparing and submitting expense reports, handling deliveries, ordering office supplies, and serving as a backup for the Office Manager. This role provides support to internal teams, including Accounting and Corporate Communications, by processing invoices and coordinating the shipment of packages for events. Additionally, this role oversees the upkeep and organization of conference rooms and kitchen areas, orders food and prepares for client visits and meetings, and assists with other duties as needed to support the needs of the office and division.</p>

Job Description:
<p><strong>What you will do:</strong></p><ul><li>Greet all employees and guests in a pleasant and professional manner</li><li>Provide guest passes to non-employees, including external clients and vendors, to maintain necessary safety and office protocols</li><li>Reserve cubicles and offices for guests who do not have access to the WISP Desk Reservation System when necessary</li><li>Organize physical mail received multiple times per week by sorting, logging, scanning and distributing all items in-person or through email when appropriate</li><li>Unpack all packages received in a timely manner and deliver to appropriate individuals, including packages from WB Mason, Fed-Ex and Amazon</li><li>Send Fed-Ex packages per employee request when necessary, and occasionally driving packages to the local Fed-Ex office for drop-off</li><li>Manage and order supplies, including general office and kitchen items, weekly or as needed</li><li>Ensure all kitchen appliances, including kitchen sink, water system, ice machine and coffee machines are cleaned, replenished and working properly</li><li>Organize the Corporate Communications supply closet and maintain accurate inventory records of all promotional items and branded merchandise</li><li>Manage quick turnaround times to securely package and ship event décor and packages for client and external events hosted by the Corporate Communications team</li><li>Support A&H employees and leaders with full-day meeting preparation for guest/client visits, which include setting up and reserving conference rooms, ordering food if requested and overall cleanup after the meeting</li><li>Partner with the HR team on tasks for employee activities including set-up, food and activity coordination and cleanup for larger office-wide events</li><li>Act as a back-up to the Office Manager, when necessary, which may include supporting the A&H President on all administrative tasks</li><li>Submit monthly travel & expense reports on behalf of A&H Leaders</li><li>Manage invoices through Erequestor (invoice processing system) and act as a back-up for DocuSign (signature system) requests for the Reporting, Accounting, Regulatory and Corporate Communications teams</li><li>Other duties as assigned</li></ul><p> </p><p><strong>What YOU will bring to C&F:</strong></p><ul><li>Excellent customer service skills and a friendly demeanor</li><li>Ability to model appropriate behaviors including professionalism and approachability</li><li>Strong organization and time management skills, with the ability to manage urgent requests</li><li>Ability to pay careful attention to detail to ensure accuracy of all work</li><li>An understanding to remain flexible and adaptable to changing processes and circumstances</li><li>Ability to clearly present information through the spoken or written word, as well as read and interpret complex information with moderate supervision</li><li>Ability to multitask and prioritize duties in a fast-paced environment</li><li>Possess a high level of initiative and work independently with minimal supervision</li><li>Ability to be resourceful and proactive when issues arise</li><li>Ability to handle confidential information with utmost discretion</li></ul><p> </p><p><strong>Requirements:</strong></p><ul><li>Associates Degree from an accredited college preferred</li><li>5+ years of equivalent work experience preferred</li><li>Administrative, receptionist and customer service experience required</li><li>Strong PC skills and knowledge of Microsoft Office Suite: Excel, Word, Outlook, PowerPoint</li><li>Experience in handling expense reports and invoice payments preferred</li><li>Insurance experience a plus</li><li>Must be able to work a hybrid schedule, with in-office attendance required on Tuesdays, Wednesdays, and Thursdays; additional flexibility required based on evolving business needs</li></ul>

What C&F will bring to you:
<p><strong>What C&F will bring to YOU:</strong></p><ul><li>Competitive compensation package</li><li>Generous 401K employer match </li><li>Employee Stock Purchase plan with employer matching</li><li>Generous Paid Time Off</li><li>Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing</li><li>A core C&F tenent is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path</li><li>A dynamic, ambitious, fun and exciting work environment</li><li>We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community</li></ul><p><br/><strong>At C&F you will BELONG:</strong></p><p>We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.</p><p> </p><p style="margin:0px">For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit <a href="https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/" rel="noopener nofollow noreferrer" target="_blank">https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/</a> for more information.</p><p style="margin:0px"> </p><p style="margin:0px">Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $39,900 to a maximum of $58,500. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.</p><p style="margin:0px"> </p><p>#LI-MU1</p><p>#LI-REMOTE</p>

Crum & Forster

Front Desk Administrative Assistant

Accounting

Accounting Standards and Regulations

Administrative Skills

Billing

Career Development

Community Support

Compensation Management

Computer Skills

Conference Management

Cook Dishes

Corporate Communications

Customer Support/Service

Delivery Driving

Detail Oriented

Establish Priorities

Expense Reports

Financial Reporting

Fundraising Program

Insurance

Inventory Management

Inventory Reports

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Multitasking

Office Management

Order Management

Order Supplies

Philosophy

Presentation/Verbal Skills

Product Development

Record Keeping

Reinsurance

Risk

Stock Purchase Plans

Time Management

Tuition Reimbursement

Underwriting

[AW]-iCims

FULL_TIME

This role partners closely with leadership, internal teams, and external vendors to deliver high-quality, consistent experiences across talent development, leadership development, culture initiatives, employee engagement, onboarding, and performance management programs. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: People Programs Lead – People Services</b> </p><p><b>Fully Remote: </b>candidates in Eastern or Central Time Zones<br/><b>Required:</b> Bachelor's Degree and experience in program coordination, talent development, training, and/or education<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> </p><p> <br/><b>About the Role: </b>The People Programs Lead is responsible for the successful planning, coordination, execution, and measurement of enterprise People Services programs. This role partners closely with leadership, internal teams, and external vendors to deliver high-quality, consistent experiences across talent development, leadership development, culture initiatives, employee engagement, onboarding, and performance management programs. This position serves as the operational engine behind People Services initiatives ensuring programs are effectively scheduled, communicated, and executed, while continuously improving program quality and participant experience. The People Programs Lead plays a critical role in scaling programs to support organizational growth and foster alignment with IOA’s culture and strategic priorities.</p><p/><p><b>Key Responsibilities: </b></p></div><div><p>Program Planning & Execution </p></div><div><ul><li><p>Successfully manage all aspects of assigned People Services programs, including planning, coordination, execution, and follow-up </p></li></ul></div><div><ul><li><p>Develop, maintain, and execute a master schedule/calendar for all programs, ensuring alignment across initiatives and audiences </p></li></ul></div><div><ul><li><p>Build and manage detailed program project plans, tracking milestones, timelines, and deliverables </p></li></ul></div><div><ul><li><p>Coordinate program logistics including scheduling, participant enrollment, materials, and delivery format (in-person, virtual, hybrid) </p></li></ul></div><div><p>Participant Experience & Program Delivery </p></div><div><ul><li><p>Manage end-to-end participant experience, including communications, registration, confirmations, and follow-up </p></li></ul></div><div><ul><li><p>Ensure consistency and quality across all program experiences, identifying opportunities to enhance engagement and effectiveness </p></li></ul></div><div><ul><li><p>Partner with facilitators and content owners to ensure seamless delivery of programs </p></li></ul></div><div><ul><li><p>Support or lead facilitation for select programs as needed </p></li></ul></div><div><p>Communications & Program Promotion </p></div><div><ul><li><p>Develop and execute communication and marketing plans for programs in partnership with Marketing & Communications </p></li></ul></div><div><ul><li><p>Build awareness and engagement across IOA through timely and effective communication </p></li></ul></div><div><ul><li><p>Create and distribute program-related materials, updates, and resources </p></li></ul><p>Learning Systems & Program Operations </p></div><div><ul><li><p>Execute the setup, coordination, and tracking of programs within our LMS </p></li></ul></div></div><div><div><ul><li><p>Partner with training and development to ensure learning experiences are accurately implemented, delivered and/or reflected within the system </p></li></ul></div><div><ul><li><p>Maintain data accuracy and consistency for all program-related activity and reporting </p></li></ul></div><div><ul><li><p>Collaborate to continuously enhance how systems and tools support scalability, reporting, and participant experience </p></li></ul></div><div><p>Data, Reporting & Continuous Improvement </p></div><div><ul><li><p>Track enrollment, completion, and program effectiveness metrics </p></li></ul></div><div><ul><li><p>Prepare and distribute program reports, dashboards, and insights for stakeholders </p></li></ul></div><div><ul><li><p>Gather participant feedback and evaluate program outcomes </p></li></ul></div><div><ul><li><p>Identify trends and recommend improvements to enhance program impact and scalability </p></li></ul></div><div><p>Partnerships & Stakeholder Collaboration </p></div><div><ul><li><p>Serve as primary point of contact for external vendors related to program delivery and logistics </p></li></ul></div><div><ul><li><p>Coordinate scheduling and delivery expectations </p></li></ul></div><div><ul><li><p>Partner with key stakeholders:  </p></li></ul></div><div><ul><li><p>People Services Leadership & Business Partners </p></li></ul></div><div><ul><li><p>Training & Development </p></li></ul></div><div><ul><li><p>People Analytics </p></li></ul></div><div><ul><li><p>Maintain strong relationships to ensure alignment and successful program execution </p></li></ul></div><div><p>Operational Excellence & Process Improvement </p></div><div><ul><li><p>Standardize processes, tools, and workflows across programs to support efficiency and scalability </p></li></ul></div><div><ul><li><p>Maintain and improve systems used for program tracking, scheduling, and reporting </p></li></ul></div><div><ul><li><p>Proactively identify and implement process improvements to enhance effectiveness and reduce administrative burden </p></li></ul></div></div><div><div><p>Other Responsibilities </p></div><div><ul><li><p>Maintain frequent, transparent communication regarding workload, priorities, and program status </p></li></ul></div><div><ul><li><p>Deliver outstanding service, ensuring responsiveness and proactive support for leaders and participants </p></li></ul></div><div><ul><li><p>Demonstrate a strong alignment with IOA core values and IOA behaviors contributing to a positive team culture </p></li></ul></div><div><ul><li><p>Perform other duties as assigned </p></li></ul></div><div><p/></div><div><p><b>Qualifications and Experience: </b></p></div><div><ul><li><p>Bachelor’s degree (required). Preferred in Human Resources, Organizational Development, Business, Communications, Education or related field</p></li></ul></div><div><ul><li><p>5+ years of experience in program coordination, talent development, training, or related fields </p></li></ul></div><div><ul><li><p>Strong experience managing multiple projects or programs simultaneously </p></li></ul></div><div><ul><li><p>Excellent organizational, project management, and time management skills </p></li></ul></div></div><div><div><ul><li><p>Exceptional interpersonal and communication skills </p></li></ul></div><div><ul><li><p>Experience working with learning management systems (LMS), reporting tools, and Microsoft Office Suite, with experience leveraging Workday to support program execution, tracking, and reporting preferred. </p></li></ul></div><div><ul><li><p>Ability to bring structure, organization, and consistency across multiple programs </p></li></ul></div><div><ul><li><p>Strong attention to detail while managing multiple priorities </p></li></ul></div><div><ul><li><p>Ability to analyze data and translate insights into actionable recommendations </p></li></ul></div><div><ul><li><p>Strong collaboration skills with the ability to work across functions and levels of the organization </p></li></ul></div><div><ul><li><p>Energetic self-starter with a strong work ethic and commitment to excellence </p></li></ul></div><div><ul><li><p>Positive, service-oriented mindset with a focus on continuous improvement </p></li></ul></div><div><p> </p></div><p><b>What We Offer:</b> </p><ul><li><p>Competitive salaries and bonus potential </p></li></ul><ul><li><p>Company-paid health insurance </p></li></ul><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul><ul><li><p>401K with employer match </p></li></ul><ul><li><p>Professional growth and career progression opportunities </p></li></ul><ul><li><p>Respectful culture and work/family life balance </p></li></ul><ul><li><p>Community service commitment </p></li></ul><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul><p> <br/><b>What to Expect (Application Process):</b> </p><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $70,000.00 - $85,000.00 annually, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p><b>Summary</b></p> The People Programs Lead is responsible for the successful planning, coordination, execution, and measurement of enterprise People Services programs. This role partners closely with leadership, internal teams, and external vendors to deliver high-quality, consistent experiences across talent development, leadership development, culture initiatives, employee engagement, onboarding, and performance management programs. This position serves as the operational engine behind People Services initiatives ensuring programs are effectively scheduled, communicated, and executed, while continuously improving program quality and participant experience. The People Programs Lead plays a critical role in scaling programs to support organizational growth and foster alignment with IOA’s culture and strategic priorities.

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Front Desk Administrative Assistant Crum & Forster

People Programs Lead - People Services Insurance Office of America

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