ESSENTIAL FUNCTIONS & RESPONSIBILITIES: • Represents the company in a professional manner to both internal and external customers and clients • Directs the performance and development of the employees in their department • Ensures staff compliance with Best Practices for Liability • Assures peak performance of the team through continued training and coaching, coupled with regular performance evaluations • Utilizes jurisdictional expertise and knowledge of regulatory rules, statutes and procedures governing these jurisdictions to ensure compliance • Monitors operational workflow and manages appropriate/adequate staffing levels and staff retention strategies • Develops and oversees the implementation of common claim practices and procedures • Directs and controls the review and settlement of high dollar or potential high dollar claims, as well as any claims that are beyond the authority of subordinate claims personnel • Promotes operational efficiency, quality, and consistency by continuously improving processes, people and systems • Ensures compliance with CorVel's policies and procedures. KNOWLEDGE & SKILLS: • Excellent written and verbal communication skills necessary for customer contact, negotiation, presentations, project management and personnel management • Effective quantitative, analytical and interpretive skills • Excellent leadership skills, with a demonstrated ability to motivate staff and obtain results through teamwork • Ability to function effectively under time constraints, consistently meet deadlines and handle multiple tasks in a demanding work environment • Ability to remain poised in stressful situations and communicate diplomatically via various communication channels • Computer proficiency and technical aptitude with the ability to utilize common computer applications • Strong interpersonal, time management, project management, and organizational skills • Maintain a high level of professionalism • Knowledge of the entire Liability claims administration procedures.