FULL_TIME

FEED

UNKNOWN

Skill Set 1: NET & Angular or similar Skill Set 2: SQL Server, Oracle Skill Set 3: DevOps toolsets (Git, GitLab, Artifactory, Docker, Kubernetes, Azure DevOps, etc.) OVERVIEW: Provides designs, specifies information systems solutions and the highest level technical direction in the development of new or existing applications to solve basic to complex problems or enhancements. as a SW Engineer? working specifically for banks and/or financial institutions? of knowledge of Institutional Financial Products, preferably Collateralized Loan Obligations (is highly desirable)? w/ NuGet and NPM (highly preferred)? w/ source code management tools (preferably Gitlab)? w/ SIEM tools (preferably Splunk)? w/ log management platforms (preferably ELK)? of scripting exp.

HOUR

SW Engineer III Wilmington, DE ( Hybrid 3 days onsite/2 days remote) 12+-month contract Web Cam Interview $60-$75/Hr on W2 NOTES FROM MANAGER / REQUIRED SKILLS & EXP.: In addition to the technical expertise, knowledge of Institutional Financial Products, preferably Collateralized Loan Obligations is highly desirable. Other expected technical Expertise: Software packaging tools (preferably NuGet and NPM), source code management tools (preferably Gitlab). Some experience with SIEM tools (preferably Splunk) and log management platforms (preferably ELK). Some scripting experience (YAML, PowerShell, Linux/Bash, or Perl). Skill Set 1: .NET & Angular or similar Skill Set 2: SQL Server, Oracle Skill Set 3: DevOps toolsets (Git, GitLab, Artifactory, Docker, Kubernetes, Azure DevOps, etc.) OVERVIEW: Provides designs, specifies information systems solutions and the highest level technical direction in the development of new or existing applications to solve basic to complex problems or enhancements. Serves as a principal application designer for critical components and major modifications effectively using analytical and technical skills, available technology and tools in the evaluation of client requirements and processes. Provides solutions that are technologically sound. Often directs and monitors the activities of less experienced personnel. PRIMARY RESPONSIBILITIES: Complete and oversee the most complex systems analysis, design and development efforts. Play a key role as a leader and individual contributor on complex projects. Provide the highest level analytical consulting and leadership in identifying and implementing new uses of information technologies to assist the client areas and Bank in meeting their short-term business goals and long-term strategic objectives. Direct and monitor less experienced resources and coordinate development tasks for any scope project. Prepare and manage the technical component of project plans. Confer with other Development, operations staff and Technology staff in overall systems development direction from technical analysis to user acceptance testing. Prepare and review test data and execute detailed test plans. Complete any required debugging. Evaluate and understand highly complex interrelationships and effects among programs, interfacing applications and platforms. Prepare thorough, clear technical and functional specifications and update systems documentation. Prepare charts, tables and diagrams to assist in analyzing problems. Review documentation prepared by less experienced staff. Prepare and review assessments to include required tasks, estimated time frames and effort for any scope project. Maintain efficient operation and effectiveness of supported applications. Recommend new technology, policies or processes to benefit the organization and improve deficiencies. Lead or participate in technical evaluations of vendor software. Follow and promote use of development standards and procedures. Maintain high level of technical aptitude and expert working knowledge of the supporting application(s), development environments and the supported client environment. Assist in developing expense and capital budgets. Monitor employee performance and may prepare annual appraisals. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties or projects as required, which may include playing a lead role in due diligence, cost/benefit analysis or business study activities. SCOPE OF RESPONSIBILITIES: The position works under supervision of Technology management. The job holder is competent to work independently on all high level systems analysis and technical phases of development. The position is capable of managing the activities of others on any scope project and often leads project activities. The job holder monitors staff performance on assigned projects related to their overall abilities and effectiveness in completing projects within schedules. The position participates in the development of less experienced staff. The position interacts with senior management, other technology personnel, clients and vendors. The job holder provides backup to higher management as required and may be called upon to serve as a technical representative on committees, ad-hoc projects, etc. EDUCATION AND EXPERIENCE REQUIRED : Minimum of an Associate's degree and 6 years systems analysis/application development experience, or in lieu of a degree, a combined minimum of 8 years higher education and/or work experience, including a minimum of 6 years systems analysis/application development experience. Familiar with application development software and hardware platforms. Proficiency with personal computers as well as pertinent project management, word processing and spreadsheet software. Capable of working on multiple projects of a complex nature. Excellent problem-solving skills to assist in issue resolution. Excellent verbal and written communication skills, with prior experience presenting to the target audience. Excellent organizational and time management skills. Detail-oriented. Strong lateral thinking skills. Experience coordinating between Applications and business units. Experience recommending and implementing system solutions. Experience driving project milestones and delivery dates. Proven mentoring and leadership capabilities from a project management perspective. EDUCATION AND EXPERIENCE PREFERRED: Good understanding of the Bank's application framework. Subject matter expert in business with knowledge or experience utilizing application/system being supported. Mastered understanding of applications supported with an advanced knowledge of interfacing/integrated applications. Ability to work in a team environment as well as autonomously. Ability to multitask for various components of complex projects. Mastered knowledge and focus of the entire system to work on projects outside of normal business-as-usual (BAU). Please ask the candidate to provide responses for ALL of the questions below to confirm they have ALL of the required skills/experience, & send w/ the initial submittal (please reply ASAP as submittals to our client are time sensitive): LinkedIn profile link? Do you reside in or near the Wilmington, DE area to be onsite from day 1 for a hybrid work model, or open to relocation at your own expense to be onsite in a hybrid work model from day 1 (required)? If hired, are you able to work on Globalquest's W2 without any issues? Yrs. of IT exp. overall? Yrs. of exp. as a SW Engineer? Yrs. of exp. working specifically for banks and/or financial institutions? Yrs. of knowledge of Institutional Financial Products, preferably Collateralized Loan Obligations (is highly desirable)? Yrs. of exp. w/ NuGet and NPM (highly preferred)? Yrs. of exp. w/ source code management tools (preferably Gitlab)? Yrs. of exp. w/ SIEM tools (preferably Splunk)? Yrs. of exp. w/ log management platforms (preferably ELK)? Yrs. of scripting exp. (YAML, PowerShell, Linux/Bash, or Perl) please provide yrs. of exp. for each listed ? Yrs. of exp. w/ .NET & Angular or similar? Yrs. of exp. w/ SQL Server? Yrs. of exp. w/ Oracle? Yrs. of exp. w/ DevOps toolsets (Git, GitLab, Artifactory, Docker, Kubernetes, Azure DevOps, etc.) please provide yrs. of exp. for each listed ? Do you possess minimum of an Associate's degree and 6 years systems analysis/application development experience, or in lieu of a degree, a combined minimum of 8 years higher education and/or work experience, including a minimum of 6 years systems analysis/application development experience? Do you possess exceptional communication skills (verbal/written/presentation)?

Syntricate Technologies

SW Engineer III @ Wilmington, DE ( Hybrid 3 days onsite/2 days remote)

Acceptance Testing

Analysis Skills

Bash Scripting

Capital Budgeting

Capital Expenditure (CAPEX)

Communication Skills

Computer Skills

Conference Management

Consulting

Cost Benefit Analysis

Customer Support/Service

Customer/Client Research

Debugging Skills

Detail Oriented

DevOps

Docker

Documentation

Documentation Review

Due Diligence

External Audit

Higher Education

Information Technology & Information Systems

Interface Programming Languages

Internal Audit

Leadership

LinkedIn

Linux Operating System

Management of Information Systems/Technology (MIS)

Mentoring

Microsoft .NET

Microsoft SQL Server

Microsoft Windows Azure

Multitasking

Oracle

Oracle Database

Organizational Skills

Performance Analysis

Perl Programming Language

Presentation/Verbal Skills

Problem Solving Skills

Project Estimates

Project Planning

Project Schedule

Project/Program Management

Regulations

Risk

Risk Analysis

Scripting (Scripting Languages)

Security Information and Event Management (SIEM)

Software Administration

Software Design

Software Development

Software Engineering

Software Evaluation

Source Code/Configuration Management (SCM)

Splunk

Spreadsheets

Staff Development

Systems Analysis

Systems Maintenance

Technical Analysis

Technical Leadership

Technical Operations

Technical Support

Test Data

Test Plan/Schedule

Time Management

Vendor/Supplier Evaluation

Webcams

Windows PowerShell

Word Processing

Writing Skills

OTHER

Establishes regular meetings with other Service Desk staff to review aging of assigned service requests, share documentation and resolution of high severity issues, and drive solutions to minimize high severity issues. This role provides technical direction, manages customer relations, and performs related duties as assigned in order to document, assist and resolve tier 1 and 2 issues reported to the Service Desk.

We offer remote work opportunities in the following locations ONLY: AK, AR, AZ, CO, DC, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WYUS Citizenship REQUIRED: Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.Veterans, Reservists, Guardsmen and military family members are encouraged to apply!Job Summary With guidance from the IT Support Manager, oversees the day-to-day operations of Service Desk staff with a focus on Portal Support. This role provides technical direction, manages customer relations, and performs related duties as assigned in order to document, assist and resolve tier 1 and 2 issues reported to the Service Desk. Functions as the primary escalation and supervisory point of contact for members of the Portal Support and Service Desk teams. Coordinates scheduling, monitors quality and performance metrics, adjusts workload to meet volume, and monitors whether service standards are achieved. Tracks high priority issues, including root cause analysis and problem identification. Assesses scope of impact caused by issues and escalates high priority issues as needed. Uses performance metrics and reporting to track aging of service requests referred to other IT staff for resolution. Provides performance metrics for management reports for Service Desk management team, including trend analysis, root cause analysis, and preventive measures. Documents Portal Support and Service Desk-related procedures and standard solutions. Ensures that staff has appropriate resources, training, and development to provide quality service. Mentors Portal Support and Service Desk staff to develop skills and to appropriately cross-train for optimal coverage.Education & Experience Required: • High school diploma or equivalent • 3+ years progressive, related technical experience in a medium to large business environment supporting all of the following: Windows OS, Active Directory, Microsoft Office, PC deployment, TCP/IP troubleshooting • 1+ year experience in a leadership role such as supervisor or team lead • Expertise with desktop environment, application administration, network troubleshooting, and systems operations • Expertise with analysis, performance metrics, and collaboration with end-users and other IT staff, from planning through implementation and ongoing support • Excellent written and verbal communication skills • Experience in dealing with difficult interpersonal situations regarding support issues Preferred: • Bachelor's degree in Business, Computer Science, Engineering or related field • 5+ years technical experience with desktop support operations • 2 + year experience in a supervisory role • Experience managing staff in remote locations • Experience in analyzing metrics, trend gathering, and reporting • Experience with phone-monitoring of phone-based support agents • Experience with documentation and technical writing to develop Service Desk solutions and proceduresKey Responsibilities • Provides technical direction and supervision to Technical Support Analysts working on the Service Desk. Ensures that staff has appropriate resources, training, and development to provide quality service. Mentors Service Desk staff to appropriately cross-train and develop troubleshooting skills. • Provides assistance to staff members as required. Handles escalated calls when needed. Provides relief to Service Desk staff by fielding calls during high volume. Monitors phone queue, tracks inbound calls, and keeps staff members aware of inbound calls, calls waiting, and other metrics. • Performs complex analysis of metrics related to Service Desk operations in such areas as incoming call analysis, ticket generation and tracking/root cause analysis of high severity issues. Meets with individual agents to support their needs as required and keeps staff informed of issues impacting service levels. • Answers service-related calls as necessary. • Fields calls which phone agents are unable to handle. • Owns and tracks all high severity issues, documenting the issue and final solution, and reporting on issues to IT staff, and driving proactive solutions to prevent recurrence. • Provides regular and direct monitoring and feedback to phone-based agents, including coaching on customer service skills and efficiency. • Establishes regular meetings with other Service Desk staff to review aging of assigned service requests, share documentation and resolution of high severity issues, and drive solutions to minimize high severity issues. • Conducts team meetings to review overall performance, service issues, new documentation, solutions, and techniques to improve service and efficiency. • Keeps customer base informed of issues impacting Service Desk through email, Trinet, and phone system. Keeps users informed of progress on unresolved issues. • Monitors high frequency issues reported by customers, types of tickets logged, and types of tickets logged by customers through the web tool. • Ensures proper categorization, prioritization and documentation of service calls, ensuring escalation to the proper resources or teams when necessary. .: • Collaborates with users, vendors, and other TriWest technical staff members on the identification, isolation and correction of high severity issues, and enhancements in the ticket management system. • Keeps staff aware of queue, inbound calls, waiting calls, and abandonment rates for feedback purposes. • Consistently follows standard problem management processes. • Regular and reliable attendance is required.Competencies Coaching / Training / Mentoring: Actively fosters actions required for desired business outcomes through ongoing constructive feedback. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listens critically; collaborates. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary. Delegation Skills: Provides clear performance expectations for projects and ensure adequate access to resources for completion. Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position. Leadership: Successfully manages different styles of employees; provides clear direction and effective coaching. Multi-Tasking / Time Management: Prioritizes and manages actions to meet changing deadlines and requirements within a high volume, high stress environment. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Technical Skills: Advanced knowledge of Call Center support operations, documentation, and procedures; advanced understanding of service request and Call Center tools, techniques, and metrics; advanced knowledge of Service Desk technical support best practices and industry standards; advanced knowledge of technology impact on end-user functionality; advanced analysis skills to analyze, define, and quickly identify technical problems; knowledge of current computer and internet technologies; ability to communicate technical information to non-technical users.Working Conditions Working Conditions: • Works non-standard hours as required and maintains availability for after-hours work • Available for technical and customer service-related escalations from agents or in response to customer needs • Works within a standard office environment, with minimal limited travel • Extensive computer work with prolonged periods of sitting • Serves as point of escalation for tier 1 and tier 2 issues in an on-call capacityCompany Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: <ul><li> Medical, Dental and Vision Coverage </li><li> Paid time off </li><li> 401(k) Retirement Savings Plan (with matching) </li><li> Short-term and long-term disability, basic life, and accidental death and dismemberment insurance </li><li> Tuition reimbursement </li><li> Paid volunteer time </li></ul> TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $92,000 - $100,000 per year.Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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Hybrid IT Jobs in Bainbridge, MD

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Hybrid IT Jobs in Bainbridge, MD

SW Engineer III @ Wilmington, DE ( Hybrid 3 days onsite/2 days remote) Syntricate Technologies

Supervisor, IT Support TriWest Healthcare Alliance

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