Senior Manager, IT Program Management The Charles Schwab CorpSenior Manager, IT Program ManagementAustin, TXWith our uniquely integrated approach, our simple and tax-smart giving solution, our access to online resources and our team of charitable specialists, we offer the tools, guidance, and relationships to help donors give more to the charities that matter most to them. DAFgiving360 was founded by Charles Schwab & Co. and while it operates as an independent charity, it is closely affiliated with and enjoys the support of Charles Schwab & Co, including contractual agreements to provide a variety of services.
Retail Online Communications Manager Apple IncRetail Online Communications ManagerAustin, TXBachelors degree in a related field, or equivalent experience 7 years of experience managing projects or programs 3 years of experience mentoring and guiding others through developmental and timely feedback, project milestones, and deliverables. The Apple Retail Customer Care team is seeking an experienced manager to lead a team of software developers and technical project managers responsible for our transactional customer communications.
Cyber Digital Trust and Online Safety Specialist/Sr Consultant Deloitte Touche Tohmatsu LtdCyber Digital Trust and Online Safety Specialist/Sr ConsultantAustin, TX$105,400–$207,800 / yearThis compensation range is specific to Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Senior QA Automation Architect, Apple Store Online Apple IncSenior QA Automation Architect, Apple Store OnlineAustin, TXChampion and lead designing and building AI driven digital content QA automation that will allow us to validate dynamic content at scale across multiple platforms Collaborate with teams across ASO to define, develop, and implement validation automation and tooling Mentor fellow team members and be the thought leader on technology solutions and Act as a force multiplier by driving technical excellence across teams, and building scalable systems, tools, and/or frameworks7+ years of professional experience in quality engineering, with a strong emphasis on designing, implementing, and optimizing large-scale automation frameworks BS/MS in Computer Science or related field Proven experience in developing robust, maintainable, extensible, and scalable automation solutions. Experience leveraging emerging technologies like AI, ML, and LLMs to automate and optimize digital content workflows and advance content validation automation strategies Strong organizational skills and experience working with multiple stakeholdersDeep knowledge of Agentic AI and LLM driven test frameworks Solid understanding of automated software testing methodologies and lifecycle, including integration testing, component mocking, and dependency injection Experience Testing AI Models for accuracy, robustness, fairness, and performance Experience developing LLM based automated evaluation frameworks 3+ years of proven ability in machine learning, including hands-on work with LLMs.
Cyber Digital Trust & Online Safety Manager Deloitte Touche Tohmatsu LtdCyber Digital Trust & Online Safety ManagerAustin, TX$134,500–$265,100 / yearAs a Manager, Strategy, Growth, and Transformation on the Deloitte Cyber team, you will be responsible for: Designing and executing testing scenarios to identify how prompts or user inputs could be manipulated to generate harmful, misleading, or misaligned generative artificial intelligence outputs. Demonstrated hands-on experience, portfolio work, publications, or research in prompt injection, jailbreak testing, model evaluation, adversarial machine learning, multimodal artificial intelligence safety, or generative artificial intelligence vulnerability assessment.
Machine Learning Engineer, Apple Store Online Apple IncMachine Learning Engineer, Apple Store OnlineAustin, TXYou'll mentor other MLE's and lead an effort to build scalable end-to-end machine learning solutions for our retail customersCollaborate with other MLEs to build scalable, production-ready ML solutions, taking algorithms from initial concept through to deployment Contribute to the ongoing improvement of our ML infrastructure and tooling Engage in continuous learning and development, staying up-to-date with the latest advances in machine learning and software engineeringProficiency in one or more object-oriented programming languages such as Python, Java, C++ and experience building highly scalable distributed systems Hands-on experience with building data processing pipelines, large scale machine learning systems, and big data technologies (eg: Spark, SQL, Snowflake/Hadoop, etc) Bachelors in a quantitative field, such as Computer Science, Applied Mathematics, Statistics, or Bachelors degree in quantitative field with a focus on AI in courseworkUnderstanding of machine learning model lifecycle from prototyping, feature engineering, training, inference, deployment, monitoring and continuous improvements via deep analysis) Experience in Recommender Systems, Personalization, Search, Computational Advertising or Natural Language Processing including RAG based Generative AI and transformer architecture Experience using Deep Learning, Bandits, Probabilistic Graphical Models, or Reinforcement Learning in real applications a plus Experience with Spark, TensorFlow, Keras, and PyTorch a plus Skilled in communication, problem solving, strategic thinking. To be successful, you need a strong machine learning background, proven software development skills, a love of learning, and to collaborate with cross-functional teams, including researchers, engineers, data scientists/analysts, and product managers, to develop and implement machine learning algorithms.
Project Manager - Apple Store Online User Acceptance Testing (UAT) Apple IncProject Manager - Apple Store Online User Acceptance Testing (UAT)Austin, TXKeeping the extended team informed, and ensure accountability to the resolution of key issues.4+ years of professional experience working in a User Acceptance Testing (UAT) Project Management role Possesses a good understanding of the Software Development Lifecycle (SDLC) UAT/QC/Quality experience within an e-commerce or contact center based organization (could be user experience/web front-end, transactional back-end, or contact center applications focused) Quality-focused, deeply technical, and displays analytical and problem solving skills. Leading and collaborating with multiple UAT partner teams to connect the dots and stitch across them to drive success Leading test resources required for successful execution of projects, and provide input to processes that drive continuous improvement aligned with industry best practices.
DFPS Service Desk Agent Texas Health and Human Services CommissionDFPS Service Desk AgentAustin, TX$3,793.41–$4,857.33Duties can include tasks such as assigning problem tickets, change requests, and tasks to the appropriate resolver group in Remedy; create problem tickets or change requests from emails submitted to the HHS HELP mailbox in Outlook; follow-up on status of tickets assigned a Critical priority in Helix; and send escalation notification emails to the resolver groups when customers call back, a request, or problem ticket has breached established service levels. Maintain technical expertise on hardware, software, telephony, network configurations, or peripherals using various methods (for example, reviewing technical information, attending training, using self-paced learning, working with other technical support teams, etc.) Monitors call trends to identify and resolve continuing problems or unusual situations.
Tier 2 Help Desk Specialist Systems Engineering Solutions CorporationTier 2 Help Desk SpecialistAustin, TXThis role requires expertise with tools such as Microsoft Intune, SCCM/MECM, Active Directory, Azure AD/Entra, and ServiceNow, along with strong analytical and communication skills to resolve complex hardware, software, and network issues. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on endpoint management, identity administration, and collaboration platforms.
Telephone System Analyst Department of the Treasury, USTelephone System AnalystAustin, TX$61,722–$109,959 / yearSpecialized experience for this position includes: Understanding the design, operation and capabilities of a computerized Automatic Call Distribution (ACD)\telephone system; Using systems and software to assist in producing the requisite reports needed to support management tracking and decision making; Analyzing work processes, programs, functions, error trends, and day-to-day workflow to assist in identifying discrepancies, and troubleshooting issues; Using oral and written communications techniques to prepare routine responses and to coordinate data and information; Developing presentation, conducting training sessions and serving as a technical resource for team Managers, and employees by providing guidance on telephone system operations, tools, procedures, and system functions; Utilizing Microsoft Excel, to manipulate data, and create graphs and reports for analytical reviews; OR Three full academic years of progressively higher level graduate education in any field of study from an accredited college or university that demonstrates the knowledge, skills, and abilities necessary to do the work. Specialized experience for this position includes: Dealing with Business Operating Division policies, and functional responsibilities in the Telephone Systems Analyst area to assist in analyzing problems and provide solutions; Utilizing work processes, programs, and functions, to identify error trends in the day-to-day workflow; Using oral and written communications techniques to assist in the preparation of routine responses and to coordinate data and information; Working with internal and external automated systems and controls to assist with training; Utilizing Microsoft Excel calculations to prepare a report; OR Two full academic years of progressively higher-level graduate education in any field of study from an accredited college or university that demonstrates the knowledge, skills, and abilities necessary to do the work.
Senior Help Desk Technician CONTACT GOVERNMENT SERVICESSenior Help Desk TechnicianAustin, TX$40,000–$80,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Senior Help Desk Technician II CONTACT GOVERNMENT SERVICESSenior Help Desk Technician IIAustin, TX$108,000–$156,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
NewSystems Administrator IntegrisSystems AdministratorAustin, TXThe Systems Administrator is responsible for administering and supporting desktop, server, networking, virtualization, Microsoft 365, and cloud infrastructure environments while maintaining security best practices. Administer and support client infrastructure environments including servers, workstations, firewalls, switches, wireless access points, virtualization platforms, and cloud technologies.
Sr. Help Desk Technician Curative HR LLCSr. Help Desk TechnicianAustin, TX$95,000–$110,000The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint administration, and service process optimization. Backed by our recent $150M in Series B funding and valuation at $1.275B , Curative is scaling rapidly and investing in AI-powered service, deeper member engagement, and a smart network designed for today’s workforce.
Information Systems Security Officer (Special Programs) The University of Texas at AustinInformation Systems Security Officer (Special Programs)Austin, TexasHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Information Technology (IT) Support: Provide support for IT government owned systems and system components to ensure that computer hardware and software, as well as networks and servers work consistently and correctly.
NewSupport Technician 1 Abacus Service CorporationSupport Technician 1Austin, TXOffice of the Attorney General of Texas requires the services of 2 Level 1 Support Technicians , hereafter referred to as Candidate(s), at the NTE rate of $39.56 who meet the general qualifications of Support Technician, Technical Services, Help Desk and Operations and the specifications outlined in this document for the Office of the Attorney General of Texas . Office of the Attorney General of Texas requires the services of 2 Support Technician 1 , hereafter referred to as Candidate(s), who meets the general qualifications of Support Technician 1, Technical Services, Help Desk and Operations and the specifications outlined in this document for the Office of the Attorney General of Texas .
Application Analyst - Epic Ambulatory / Kaleidoscope The University of Texas at AustinApplication Analyst - Epic Ambulatory / KaleidoscopeAustin, TexasHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. This position serves as the subject matter expert and technical contact for their focus application areas (Ambulatory/Kaleidoscope) and takes the lead in primary areas of work, including Projects, Changes, and the highest point of Break/Fix escalation.
Help Desk 1 PROLIM Global CorporationHelp Desk 1TXProvides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on‐boarding process, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Job description: Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer's issue and determination of the best way to resolve the problem.
Help Desk Support Specialist CareerscapeHelp Desk Support SpecialistAustin, TXRemote$65,000–$80,000 / yearFull timeDay to day, you will be the first point of contact for employees running into hardware, software, network, and account issues, triaging and resolving tickets quickly while keeping documentation sharp for a distributed workforce. This is a great opportunity to get in on the ground floor with a scaling startup, supporting a growing headcount and a modern, cloud-first tech stack while working alongside a lean, high-caliber IT team.
Help Desk Specialist CareerscapeHelp Desk SpecialistAustin, TXRemote$70,000–$95,000 / yearFull timePeople who thrive in this role enjoy solving puzzles, staying calm under pressure, communicating clearly with non-technical users, and taking pride in resolving tickets quickly and thoroughly. Day to day, you will be the first point of contact for employees experiencing hardware, software, and connectivity issues, walking them through solutions with patience and clarity.